[{"data":1,"prerenderedAt":1695},["ShallowReactive",2],{"help-navigation-en":3,"help-search-sections-en":112,"footer-compare-articles":1258,"blog-en-\u002Fblog\u002Fwhats-the-catch":1607},[4],{"title":5,"path":6,"stem":7,"children":8,"page":111},"Help","\u002Fhelp","help",[9,30,53,75,93],{"title":10,"path":11,"stem":12,"children":13},"Welcome","\u002Fhelp\u002Fgetting-started","help\u002F1.getting-started\u002Findex",[14,15,20,25],{"title":10,"path":11,"stem":12},{"title":16,"path":17,"stem":18,"order":19},"Creating Your Account","\u002Fhelp\u002Fgetting-started\u002Fcreating-account","help\u002F1.getting-started\u002Fcreating-account",2,{"title":21,"path":22,"stem":23,"order":24},"Creating Your First Collection","\u002Fhelp\u002Fgetting-started\u002Ffirst-collection","help\u002F1.getting-started\u002Ffirst-collection",3,{"title":26,"path":27,"stem":28,"order":29},"Making a Post","\u002Fhelp\u002Fgetting-started\u002Fmaking-a-post","help\u002F1.getting-started\u002Fmaking-a-post",4,{"title":31,"path":32,"stem":33,"children":34},"Collections","\u002Fhelp\u002Fcollections","help\u002F2.collections\u002Findex",[35,36,40,44,49],{"title":31,"path":32,"stem":33},{"title":37,"path":38,"stem":39,"order":24},"People & Lovd Ones","\u002Fhelp\u002Fcollections\u002Fpeople","help\u002F2.collections\u002Fpeople",{"title":41,"path":42,"stem":43,"order":29},"Life Events","\u002Fhelp\u002Fcollections\u002Fpeople-life-events","help\u002F2.collections\u002Fpeople-life-events",{"title":45,"path":46,"stem":47,"order":48},"Relationships","\u002Fhelp\u002Fcollections\u002Frelationships","help\u002F2.collections\u002Frelationships",5,{"title":50,"path":51,"stem":52,"order":19},"Sharing & Permissions","\u002Fhelp\u002Fcollections\u002Fsharing","help\u002F2.collections\u002Fsharing",{"title":54,"path":55,"stem":56,"children":57},"Account Settings","\u002Fhelp\u002Faccount","help\u002F3.account\u002Findex",[58,59,63,67,71],{"title":54,"path":55,"stem":56},{"title":60,"path":61,"stem":62,"order":29},"Exporting & Deleting Your Data","\u002Fhelp\u002Faccount\u002Fdata-export","help\u002F3.account\u002Fdata-export",{"title":64,"path":65,"stem":66,"order":24},"Privacy & Notifications","\u002Fhelp\u002Faccount\u002Fprivacy","help\u002F3.account\u002Fprivacy",{"title":68,"path":69,"stem":70,"order":19},"Profile Settings","\u002Fhelp\u002Faccount\u002Fprofile","help\u002F3.account\u002Fprofile",{"title":72,"path":73,"stem":74,"order":24},"Storage Management","\u002Fhelp\u002Faccount\u002Fstorage","help\u002F3.account\u002Fstorage",{"title":76,"path":77,"stem":78,"children":79},"Subscription & Billing","\u002Fhelp\u002Fsubscription","help\u002F4.subscription\u002Findex",[80,81,85,89],{"title":76,"path":77,"stem":78},{"title":82,"path":83,"stem":84,"order":24},"Billing & Payments","\u002Fhelp\u002Fsubscription\u002Fbilling","help\u002F4.subscription\u002Fbilling",{"title":86,"path":87,"stem":88,"order":48},"Cancelling Your Subscription","\u002Fhelp\u002Fsubscription\u002Fcancellation","help\u002F4.subscription\u002Fcancellation",{"title":90,"path":91,"stem":92,"order":29},"Family Plan","\u002Fhelp\u002Fsubscription\u002Ffamily-plan","help\u002F4.subscription\u002Ffamily-plan",{"title":94,"path":95,"stem":96,"children":97},"Legal Information","\u002Fhelp\u002Flegal","help\u002F5.legal\u002Findex",[98,99,103,107],{"title":94,"path":95,"stem":96},{"title":100,"path":101,"stem":102,"order":24},"Privacy Policy","\u002Fhelp\u002Flegal\u002Fprivacy-policy","help\u002F5.legal\u002Fprivacy-policy",{"title":104,"path":105,"stem":106,"order":19},"Terms of Service","\u002Fhelp\u002Flegal\u002Fterms-of-service","help\u002F5.legal\u002Fterms-of-service",{"title":108,"path":109,"stem":110,"order":29},"Vulnerability Disclosure Policy","\u002Fhelp\u002Flegal\u002Fvulnerability-disclosure","help\u002F5.legal\u002Fvulnerability-disclosure",false,[113,117,122,127,132,137,142,145,150,155,160,165,169,174,179,184,189,194,197,202,207,212,217,222,227,232,237,242,247,250,255,260,265,270,275,278,283,288,293,298,303,308,313,318,323,328,331,336,341,346,351,356,361,366,371,376,381,386,389,394,399,404,409,414,419,424,429,434,439,444,449,454,459,464,467,472,477,482,487,492,497,500,505,510,515,520,525,530,533,538,543,547,552,557,562,567,572,577,580,584,589,594,599,604,609,614,619,624,629,632,637,642,647,652,657,662,667,672,676,679,684,689,694,699,704,709,714,717,722,727,732,737,742,747,752,757,760,765,770,775,780,785,790,795,799,802,807,812,817,822,827,832,837,840,845,850,855,860,865,870,875,880,885,888,893,897,901,906,911,916,921,926,929,934,938,943,948,953,957,962,967,972,977,982,987,992,997,1002,1007,1012,1017,1022,1027,1032,1037,1042,1045,1050,1054,1059,1064,1069,1073,1077,1082,1087,1092,1096,1101,1106,1110,1115,1120,1125,1129,1134,1139,1144,1149,1153,1158,1163,1168,1173,1178,1183,1187,1192,1197,1202,1206,1210,1215,1220,1225,1230,1235,1238,1243,1248,1253],{"id":17,"title":16,"titles":114,"content":115,"level":116},[],"Sign up for lovd in under a minute.",1,{"id":118,"title":119,"titles":120,"content":121,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fcreating-account#ways-to-sign-up","Ways to Sign Up",[16],"All three options are on the registration page. Pick whichever is easiest: Any email address. You'll verify it with a link.One click with your Google account. No password, no verification.One click with your Apple ID. No password, no verification. You can share or hide your email.",{"id":123,"title":124,"titles":125,"content":126,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fcreating-account#sign-up-with-email","Sign Up with Email",[16],"Open the registration pageGo to lovd.app\u002Fregister.Enter your detailsEmail addressPassword (at least 8 characters)First and last name (optional)Tick the box to accept the Terms of Service and Privacy PolicyComplete the security checkA quick check confirms you're a real person.Verify your emailWe send a verification link. Click it to activate your account.Set up your profileChoose your handle and add a photo and name (see After You Sign Up). No email? Check your spam folder, wait a couple of minutes, then try again or use a different address.",{"id":128,"title":129,"titles":130,"content":131,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fcreating-account#sign-up-with-google-or-apple","Sign Up with Google or Apple",[16],"Open the registration pageGo to lovd.app\u002Fregister.Tap \"Register with Google\" or \"Register with Apple\"You'll be sent to the provider's sign-in page.Choose your accountPick the account you want to use. With Apple you can share or hide your email.You're inNo verification needed, so go straight to setting up your profile.",{"id":133,"title":134,"titles":135,"content":136,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fcreating-account#after-you-sign-up","After You Sign Up",[16],"You'll be asked to set up your profile: Handle: your @username (e.g. @jane or @smith_family). 3–30 characters, must start with a letter, and can contain letters, numbers, and underscores. We check availability as you type.Profile photo: optional, but helps people recognise you.Name: optional first and last name so family and friends can find you.Birthday and birthplace: optional, under \"More details\". These help build your family timeline and map. Then you're ready to create your first collection.",{"id":138,"title":139,"titles":140,"content":141,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fcreating-account#trouble-signing-up","Trouble Signing Up?",[16],"Check spam, wait a few minutes, or try a different email. Still stuck? Contact support.Log in here. Forgot your password? Use the reset link on the login page. You must be at least 18 years old to use lovd.",{"id":22,"title":21,"titles":143,"content":144,"level":116},[],"Set up a collection to start sharing photos with the people you choose. A collection is a private space for sharing photos with a specific group of people. Learn more about collections. You can create as many collections as you need. Most people start with one or two and add more over time.",{"id":146,"title":147,"titles":148,"content":149,"level":19},"\u002Fhelp\u002Fgetting-started\u002Ffirst-collection#how-to-create-a-collection","How to Create a Collection",[21],"Open CollectionsFind Collections in the main menu. If you're brand new, the welcome screen has a Create Collection button.Start a new collectionOpen the collection creator from your collections list.Name it and pick an iconEnter a name (\"Family\", \"Uni Friends\", \"Spain 2024\") and choose an icon from the picker next to it. Keep the name simple.Set a theme (optional)Choose a colour and corner style for the collection, or leave the defaults.Tap CreateYour collection is ready and automatically selected.",{"id":151,"title":152,"titles":153,"content":154,"level":19},"\u002Fhelp\u002Fgetting-started\u002Ffirst-collection#whats-next","What's Next?",[21],"Upload some photos and create your first memory.Share your collection with family or friends.",{"id":156,"title":157,"titles":158,"content":159,"level":19},"\u002Fhelp\u002Fgetting-started\u002Ffirst-collection#collection-ideas","Collection Ideas",[21],"\"Family\": add parents, kids, and siblings.\"Year Holidays\": one collection per year's trips.\"Kids\": share photos with grandparents and relatives.\"Just Us\": a private space for you and your partner.\"Event Name\": for a wedding, party, or reunion; invite the guests so everyone can add their photos.",{"id":161,"title":162,"titles":163,"content":164,"level":19},"\u002Fhelp\u002Fgetting-started\u002Ffirst-collection#good-to-know","Good to Know",[21],"Posts can live in multiple collections. A Christmas photo can sit in both \"Family\" and \"2024 Holidays\"; just add it to both. Collections are private by default. No one can see your photos until you invite them.",{"id":11,"title":166,"titles":167,"content":168,"level":116},"Welcome to lovd",[],"Get started with lovd - your private space for sharing photos with the people who matter most.",{"id":170,"title":171,"titles":172,"content":173,"level":19},"\u002Fhelp\u002Fgetting-started#your-photos-your-people","Your Photos, Your People",[166],"lovd is a private photo sharing app for families and close friends. No algorithms, no ads, no strangers - just the people you choose. Your photos stay private. We never sell your data or use your photos to train AI.",{"id":175,"title":176,"titles":177,"content":178,"level":19},"\u002Fhelp\u002Fgetting-started#get-started-in-3-steps","Get Started in 3 Steps",[166],"Create your accountSign up with your email or Google account in under a minute.Create AccountMake your first collectionA collection is a private sharing circle - you decide who can see it. Make one for your family, your friends, or just yourself.How to create a collection →Add your first postUpload photos from a recent event, trip, or everyday moment.How to make a post →",{"id":180,"title":181,"titles":182,"content":183,"level":19},"\u002Fhelp\u002Fgetting-started#what-can-you-do","What Can You Do?",[166],"Invite parents, kids, or siblings to a shared collection where everyone can view and add photos.Browse by date, location, or event and find an old holiday snap in seconds.You control who sees what. Collections stay private until you invite someone.Use lovd on phone, tablet, or computer - your photos sync automatically.",{"id":185,"title":186,"titles":187,"content":188,"level":19},"\u002Fhelp\u002Fgetting-started#key-concepts","Key Concepts",[166],"Sharing circles. Make one for Family, one for Uni Friends, one for your partner - you decide who belongs to each.A single memory, like \"Beach Day\" or \"Mum's Birthday,\" with photos, a title, and a date. A post can live in multiple collections.Posts come in three types: Albums for photo sets, Events for occasions like birthdays and trips, and Notes for journals, recipes, and stories.Invite people by email and choose what they can do - view, add photos, or help organise. Change permissions anytime.",{"id":190,"title":191,"titles":192,"content":193,"level":19},"\u002Fhelp\u002Fgetting-started#need-help","Need Help?",[166],"Browse the help topics in the menuEmail us at support@lovd.appJoin our Discord community to chat with other users",{"id":27,"title":26,"titles":195,"content":196,"level":116},[],"Add photos and memories to lovd with a simple 4-step process.",{"id":198,"title":199,"titles":200,"content":201,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fmaking-a-post#whats-a-post","What's a Post?",[26],"A post is a single memory in lovd - like \"Beach Holiday\", \"Mum's Birthday\", or \"First Day of School\". Each post has a title and can include photos, a date, a description, and a location. Posts come in three types: A collection of photos. Perfect for holidays, events, or everyday moments.Mark a special occasion like a wedding, birthday, graduation, or trip.Save a recipe, journal entry, letter, or other text-based memory.",{"id":203,"title":204,"titles":205,"content":206,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fmaking-a-post#how-to-create-a-post","How to Create a Post",[26],"Step 1: Choose the typePick Album, Event, or Note. Events let you choose an occasion (wedding, birthday, trip, and more); Notes are for text-based content like recipes or journal entries.Step 2: Add your photosSelect photos from your device or pick from photos you've already uploaded. You can tap to select several at once, or drag and drop from your files. lovd reads the date and location from each photo automatically.Step 3: Add the detailsGive your post a title. Optionally add a description, date, and location - the date and location are pre-filled from your photos when available, and you can edit them anytime.Step 4: Choose collectionsPick which collections this post belongs to. You can select several - for example, add \"Christmas Dinner\" to both \"Family\" and \"2024 Holidays\". You can also skip this and add collections later. Tap Create and you're done. Starting from a collection? If you tap \"New Post\" while viewing a collection, that collection is pre-selected in Step 4.",{"id":208,"title":209,"titles":210,"content":211,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fmaking-a-post#uploading-photos","Uploading Photos",[26],"Photos are uploaded during Step 2 of post creation. Select as many as you like - lovd handles batch uploads automatically.",{"id":213,"title":214,"titles":215,"content":216,"level":24},"\u002Fhelp\u002Fgetting-started\u002Fmaking-a-post#supported-file-types","Supported file types",[26,209],"The most common photo format.Good for screenshots and graphics with transparency.A modern format that keeps quality while saving space.The default iPhone format. Converted automatically.",{"id":218,"title":219,"titles":220,"content":221,"level":24},"\u002Fhelp\u002Fgetting-started\u002Fmaking-a-post#file-size-and-quality","File size and quality",[26,209],"Each photo can be up to 50 MB, on every plan. If a photo is larger, resize or re-export it first. You choose your upload quality. By default photos are optimised for the web. You can keep originals instead - toggle quality per upload, or set it in your storage settings. Both options are available on every plan. Your total storage depends on your plan. See Understanding Plans for the full breakdown, and check your current usage in Account Settings → Subscription → Storage.",{"id":223,"title":224,"titles":225,"content":226,"level":24},"\u002Fhelp\u002Fgetting-started\u002Fmaking-a-post#photo-details-are-automatic","Photo details are automatic",[26,209],"When you upload, lovd reads the metadata embedded in each image: Date taken - when the photo was capturedLocation - where it was taken, if your camera saved itCamera info - the device used These pre-fill the post details, and you can edit them at any time.",{"id":228,"title":229,"titles":230,"content":231,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fmaking-a-post#event-types","Event Types",[26],"When creating an Event, you can pick from these occasions: IconEvent TypeBirthdayAnniversaryWeddingCelebrationBirthMemorialSchoolTripReunionMovingCareerAchievementCeremonySportsPet",{"id":233,"title":234,"titles":235,"content":236,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fmaking-a-post#note-types","Note Types",[26],"Notes are perfect for non-photo memories: IconNote TypeUse it forJournalDaily reflections, thoughtsMemoryPast moments, reminiscencesRecipeFamily recipes, cooking experimentsLetterLetters to loved ones or your future selfQuoteMemorable sayings, kids' quotesListBucket lists, wishlists, traditionsStoryStories, creative writing",{"id":238,"title":239,"titles":240,"content":241,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fmaking-a-post#after-creating-your-post","After Creating Your Post",[26],"Your post is saved in lovd. You can: View it in any collection you added it toEdit it anytime to change the title, description, or photosAdd it to more collections, or remove it from collections without deleting the original",{"id":243,"title":244,"titles":245,"content":246,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fmaking-a-post#upload-troubleshooting","Upload Troubleshooting",[26],"Upload failed? Work through these in order: Check the file sizeIs the photo over 50 MB? Resize or re-export it smaller.Check your storageHave you run out of space? Check your usage in Account Settings → Subscription → Storage.Check your connectionUploads need a stable connection - try again if your signal was weak.Try a different formatIf one file won't upload, convert it to JPEG. Upload seems stuck? Large photos take time, especially on mobile data. Give it a minute, then refresh the page, upload fewer at once, or switch to WiFi. Photos not appearing? After uploading, photos take a moment to process. If they don't show up after a minute or two, refresh the page and look for any error messages. Still stuck? Contact support. For big batches, WiFi is more reliable than mobile data, and it's faster to select many photos at once than to upload them one by one. Upload full-resolution photos - lovd handles the optimisation. Compare storage limits and pricing across plans.Invite family and friends to see your posts.",{"id":32,"title":31,"titles":248,"content":249,"level":116},[],"Organise and share your photos with the people who matter.",{"id":251,"title":252,"titles":253,"content":254,"level":19},"\u002Fhelp\u002Fcollections#whats-a-collection","What's a Collection?",[31],"A collection is a private space for sharing photos with a specific group of people. Unlike folders, collections are about who you share with, not just what you're organising. Nothing is visible to anyone until you invite them. Share with parents, kids, siblings, grandparents.Keep old memories alive with your university crew.A private space for you and your partner.Share with everyone who was on the holiday.",{"id":256,"title":257,"titles":258,"content":259,"level":19},"\u002Fhelp\u002Fcollections#how-collections-work","How Collections Work",[31],"Posts live inside collections. Each memory you add belongs to one or more collections.A post can be in several collections. Add the Christmas photos to both \"Family\" and \"2024\".Collections are private until you invite people.You control access. Choose who can view, add photos, or help organise.",{"id":261,"title":262,"titles":263,"content":264,"level":19},"\u002Fhelp\u002Fcollections#browse-your-memories","Browse Your Memories",[31],"lovd gives you four ways to view a collection's posts. Switch between them from the controls at the top of the collection. All your photos as thumbnails, classic and quick.Your memories in date order. Watch your story unfold.See where your photos were taken on an interactive map.Browse by day, month, or year. Find that birthday from 2019.",{"id":266,"title":267,"titles":268,"content":269,"level":19},"\u002Fhelp\u002Fcollections#managing-collections","Managing Collections",[31],"Collection settings open on a dedicated Settings page. Only the collection owner can change settings; others see the collection but not these controls. Edit a collectionOpen the collection and go to its Settings (General tab). From there you can change the name, the icon, and the collection's theme colour. Your changes save when you confirm.Delete a collectionIn Settings, scroll to the Danger Zone and choose Delete Collection, then confirm in the dialog. Deleting a collection doesn't delete your photos. Deleting only removes the collection itself, and posts and assets are preserved. Anything that also lives in another collection stays there; anything that only lived in the deleted collection becomes unorganised and can be added elsewhere.",{"id":271,"title":272,"titles":273,"content":274,"level":19},"\u002Fhelp\u002Fcollections#explore-collection-features","Explore Collection Features",[31],"Invite family and friends, and control who can view, contribute, or organise.Tag people in photos and create Lovd Ones for those not on lovd.Connect people into a family tree across users and Lovd Ones.Record birthdays, birthplaces, and dates passed.",{"id":38,"title":37,"titles":276,"content":277,"level":116},[],"Tag people in your photos and create Lovd Ones for those not on the platform.",{"id":279,"title":280,"titles":281,"content":282,"level":19},"\u002Fhelp\u002Fcollections\u002Fpeople#people-in-lovd","People in lovd",[37],"There are two kinds of people in lovd: People with a lovd account. They can log in, view collections they're invited to, and add their own photos.People without an account: grandparents, babies, relatives who've passed, friends who haven't joined, or even pets. Going deeper. This page covers adding people, tagging them, and finding photos. For family-tree connections, see Relationships. For birthdays, birthplaces, and dates passed, see Life Events.",{"id":284,"title":285,"titles":286,"content":287,"level":19},"\u002Fhelp\u002Fcollections\u002Fpeople#what-are-lovd-ones","What Are Lovd Ones?",[37],"Lovd Ones represent anyone in your family tree who'll never create an account: Past generations. Grandparents, great-grandparents, and ancestors whose photos you're preserving.Little ones. Babies and young children too young for an account.People who've passed. Tag them to keep their memory alive. You can record a date passed so they're visually marked as remembered.People who haven't joined. Friends or family who may sign up later.Pets. Your dog, cat, or horse, connected to their humans through Relationships. Only you, the person who created the Lovd One, can edit their profile, so relationships and tags stay consistent across collections. Connect later. If a Lovd One joins lovd, send them a connect request from their card. Once they accept, their tagged photos and relationships transfer to their real account.",{"id":289,"title":290,"titles":291,"content":292,"level":19},"\u002Fhelp\u002Fcollections\u002Fpeople#adding-people","Adding People",[37],"Open the People page and use Add person. It has three tabs: Search by handle to connect with an existing user.Invite someone by email to join lovd.Create a profile for someone not on the platform. To create a Lovd One, open that tab and enter a first name (required); last name is optional. After creating, you can add a profile picture, birthday, date passed, and birthplace; see Life Events for each. The new Lovd One is ready to tag immediately.",{"id":294,"title":295,"titles":296,"content":297,"level":19},"\u002Fhelp\u002Fcollections\u002Fpeople#tagging-people-in-photos","Tagging People in Photos",[37],"You tag individual photos, not posts. A post shows as \"tagged with\" a person when any photo inside it carries that tag. Tagging works for both users and Lovd Ones. Open a photoPick the photo you want to tag.Choose \"Tag people\"Find the tagging action on the photo.Search and selectStart typing a name, and every user and Lovd One you can see appears. Select them and the tag is saved.",{"id":299,"title":300,"titles":301,"content":302,"level":24},"\u002Fhelp\u002Fcollections\u002Fpeople#bulk-tagging","Bulk tagging",[37,295],"When you have many photos of the same person: Select multiple photos in a collection.Use Tag people from the selection toolbar.Pick the people, and the tags apply to every selected photo.",{"id":304,"title":305,"titles":306,"content":307,"level":19},"\u002Fhelp\u002Fcollections\u002Fpeople#tag-suggestions","Tag Suggestions",[37],"Anyone who can see a photo you don't own can suggest a tag rather than apply it directly, so the photo's owner has the final say. A suggested tag arrives as a pending suggestion for the owner to review.The owner can accept (the tag is saved) or reject (the suggestion is discarded).You can't suggest tagging a user who has Allow Tagging turned off; their privacy setting blocks it. Review pending suggestions from your notifications.",{"id":309,"title":310,"titles":311,"content":312,"level":19},"\u002Fhelp\u002Fcollections\u002Fpeople#searching-by-person","Searching by Person",[37],"Once people are tagged, filter any collection by person: Open the filter panel in a collection.Select one or more people.See only the photos they appear in. This is one of the fastest ways to rediscover memories: every photo of a specific person, across all your collections.",{"id":314,"title":315,"titles":316,"content":317,"level":19},"\u002Fhelp\u002Fcollections\u002Fpeople#the-people-page","The People Page",[37],"The People page is a single split view: a relationship graph fills the canvas, with a collapsible people list panel overlaid on top. Graph. A visual tree of how everyone connects, ideal for exploring family structure. See Relationships.List panel. Search people, add new ones, and open each person's card. Cards show shared-photo and shared-post counts, role badges, and quick actions for tagging, editing, and connecting. When a collection is selected, the page is scoped to the people tagged in that collection. Otherwise it shows everyone across your account.",{"id":319,"title":320,"titles":321,"content":322,"level":19},"\u002Fhelp\u002Fcollections\u002Fpeople#privacy-quick-reference","Privacy Quick Reference",[37],"Users you share with see your profile basics (name, handle, profile picture). Fields like birthday, birthplace, and email are only visible to people who share a collection with you.Lovd Ones you create are owned by you. Other users only see them when a Lovd One is tagged in a shared collection, and even then only the name, photo, and tagged photos, not the full profile.Allow Tagging in your Privacy Settings controls whether other users can tag you. Turning it off doesn't remove existing tags, but blocks new ones. For deeper visibility rules, see Life Events → Privacy & Visibility. Tag early, find easily. The more consistently you tag, the easier photos are to rediscover later. Even tagging a few key people makes a big difference.",{"id":324,"title":325,"titles":326,"content":327,"level":19},"\u002Fhelp\u002Fcollections\u002Fpeople#related-people-topics","Related People Topics",[37],"Connect people into a family tree with 25+ relationship types.Record birthdays, birthplaces, and dates passed.Invite family and friends, and control who can view, contribute, or organise.",{"id":42,"title":41,"titles":329,"content":330,"level":116},[],"Record birthdays, birthplaces, and dates passed for yourself and your Lovd Ones.",{"id":332,"title":333,"titles":334,"content":335,"level":19},"\u002Fhelp\u002Fcollections\u002Fpeople-life-events#why-life-events","Why Life Events?",[41],"Life events turn names on a card into people with stories. Birthdays appear on your calendar and timeline. Birthplaces save a place and its coordinates. Dates passed let you mark and honour those you've lost. Every field is optional, so add what you know and leave the rest.",{"id":337,"title":338,"titles":339,"content":340,"level":19},"\u002Fhelp\u002Fcollections\u002Fpeople-life-events#birthday","Birthday",[41],"You can set a birthday for yourself and for any Lovd One. Your own birthdayGo to Account Settings → Profile (\u002Faccount\u002Fprofile), open the Birthday field, pick a date, and save.A Lovd One's birthdaySet it when you create the Lovd One, or later: open the People page, open their card, and use the inline birthday picker or edit their profile.",{"id":342,"title":343,"titles":344,"content":345,"level":24},"\u002Fhelp\u002Fcollections\u002Fpeople-life-events#where-birthdays-appear","Where birthdays appear",[41,338],"A grouped tile on the day each year — stacked avatars when multiple people share a birthday.A point at the date of birth.The formatted birthday with a cake icon, plus the full profile view.",{"id":347,"title":348,"titles":349,"content":350,"level":19},"\u002Fhelp\u002Fcollections\u002Fpeople-life-events#birthplace","Birthplace",[41],"A birthplace is a geocoded label: you search for a place, and we save both the name and its coordinates. You're also prompted for your birthplace during onboarding. Your own birthplaceGo to Account Settings → Profile (\u002Faccount\u002Fprofile), start typing in the Birthplace field, pick a result from the dropdown, and save.A Lovd One's birthplaceOpen the Lovd One's edit form, type into the Birthplace field, and pick a result. We're capturing birthplaces now; the map view is coming. Coordinates you record today are stored and will appear once the birthplace map ships, with nothing to re-enter later.",{"id":352,"title":353,"titles":354,"content":355,"level":19},"\u002Fhelp\u002Fcollections\u002Fpeople-life-events#date-passed-away","Date Passed Away",[41],"For Lovd Ones who've passed away, you can record the date. This field exists only on Lovd Ones, not on live accounts. Setting a dateOpen the Lovd One's card on the People page, edit their profile, fill in the Date passed field, and save.Editing or removingOpen their profile again, then clear the field or pick a new date. Visuals update immediately everywhere the Lovd One appears.",{"id":357,"title":358,"titles":359,"content":360,"level":24},"\u002Fhelp\u002Fcollections\u002Fpeople-life-events#what-changes-when-a-date-passed-is-set","What changes when a date passed is set",[41,353],"When both a birthday and a date passed are present, lovd treats the Lovd One as a remembered person: The card shows a lifespan like 1945 – 2023 with a floral icon in place of the cake.On the timeline, their icon becomes the floral variant.Repeating birthday tiles on the calendar stop at the year they passed. The lifespan badge needs both dates. With only a date passed, add an approximate birthday so the lifespan and floral icon appear and the Lovd One is properly honoured. Privacy & Visibility Your own birthday and birthplace are visible only to people you share a collection with.A Lovd One's life events follow the same rules as the Lovd One: the owner always sees them, as does anyone sharing a collection the Lovd One is tagged in.A Lovd One's profile details, including birthday and birthplace, are editable only by the owner who created them.Your Allow Tagging setting under Privacy Settings controls whether others can tag you in photos.",{"id":362,"title":363,"titles":364,"content":365,"level":19},"\u002Fhelp\u002Fcollections\u002Fpeople-life-events#tips-faq","Tips & FAQ",[41],"Approximate dates are fine. Don't know a great-grandparent's exact birthday? Use 1 January of the year you know, which is enough for the calendar and timeline to place them. Honouring a memory. A date passed doesn't hide the Lovd One; they stay taggable in photos. The change is purely visual, so you can tell at a glance that this person is being remembered, not celebrated.",{"id":367,"title":368,"titles":369,"content":370,"level":24},"\u002Fhelp\u002Fcollections\u002Fpeople-life-events#can-i-set-my-own-date-passed","Can I set my own date passed?",[41,363],"No, it exists only on Lovd Ones. If someone you love had an account and then passed, a trusted family member can create a Lovd One and tag the same photos.",{"id":372,"title":373,"titles":374,"content":375,"level":24},"\u002Fhelp\u002Fcollections\u002Fpeople-life-events#do-birthdays-send-reminders-or-emails","Do birthdays send reminders or emails?",[41,363],"Not today. Birthdays surface visually in the calendar, timeline, and on person cards, but no notifications are sent.",{"id":377,"title":378,"titles":379,"content":380,"level":24},"\u002Fhelp\u002Fcollections\u002Fpeople-life-events#can-i-see-a-map-of-everyones-birthplaces","Can I see a map of everyone's birthplaces?",[41,363],"Not yet. Birthplaces are being captured now, and the birthplace map is on the way. Record birthplaces today and they'll appear when it ships.",{"id":382,"title":383,"titles":384,"content":385,"level":19},"\u002Fhelp\u002Fcollections\u002Fpeople-life-events#related-life-event-topics","Related Life Event Topics",[41],"Add users and Lovd Ones, and tag them in your photos.Connect people into a family tree.",{"id":46,"title":45,"titles":387,"content":388,"level":116},[],"Connect people into a family tree and map how everyone fits together.",{"id":390,"title":391,"titles":392,"content":393,"level":19},"\u002Fhelp\u002Fcollections\u002Frelationships#why-relationships","Why relationships?",[45],"Tagging tells lovd who's in a photo. Relationships tell lovd how they're connected, powering the family tree, the relationship graph, and the connection lines on your timeline. You can connect yourself to other users, yourself to Lovd Ones you've created, or two Lovd Ones to each other.",{"id":395,"title":396,"titles":397,"content":398,"level":19},"\u002Fhelp\u002Fcollections\u002Frelationships#adding-a-relationship","Adding a relationship",[45],"Open the People pageOpen the People page from the top navigation.Find the personScroll the list or search by name.Set their relationship to youUse the relationship selector on their card and pick a type. It saves immediately, and the opposite side is set automatically. One relationship per pair. Only one type can exist between any two people. Picking a new type for someone you're already connected to replaces the previous one.",{"id":400,"title":401,"titles":402,"content":403,"level":24},"\u002Fhelp\u002Fcollections\u002Frelationships#auto-inverse","Auto-inverse",[45,396],"Mark someone as your parent and lovd marks you as their child, so you never set both sides. The same runs for every asymmetric pair (grandparent ↔ grandchild, aunt\u002Funcle ↔ niece\u002Fnephew, and so on). Symmetric types like sibling, partner, or friend are recorded the same way on both sides.",{"id":405,"title":406,"titles":407,"content":408,"level":19},"\u002Fhelp\u002Fcollections\u002Frelationships#relationship-requests","Relationship requests",[45],"You can set a relationship directly on anyone you already share a collection or post with, and on any Lovd One you own. These save instantly, since only you can see and edit your Lovd Ones. For other lovd users you haven't shared with yet, send a request first. It only applies to user-to-user connections. Pick the person and a typeSearch from the People page and choose the relationship to propose.Send the requestThey receive an email and an in-app notification (in Notifications).Wait for acceptanceOnce they accept, the relationship is created in both directions. Either side can cancel or reject before acceptance. You can't send a second request to someone with a pending request or an existing connection.",{"id":410,"title":411,"titles":412,"content":413,"level":19},"\u002Fhelp\u002Fcollections\u002Frelationships#relationship-types","Relationship types",[45],"lovd supports 31 types, grouped so the picker stays easy to navigate. Parent, child, grandparent, grandchild, sibling.Step-parent, step-child, foster parent, foster child, guardian, ward.Aunt\u002Funcle, niece\u002Fnephew, cousin, parent-in-law, child-in-law, sibling-in-law.Spouse, partner, ex-spouse, ex-partner.Friend, best friend, roommate, caregiver, godparent, godchild.Owner and pet, plus pet parent and pet offspring. A Lovd One can be a pet, and you can be their owner.",{"id":415,"title":416,"titles":417,"content":418,"level":19},"\u002Fhelp\u002Fcollections\u002Frelationships#the-relationship-graph","The relationship graph",[45],"Once you've added a few relationships, the graph view on the People page draws them out. Layered by generation where lovd can work it out: parents above children, grandparents above parents.Filter by person to isolate one family branch.Click a node to open the profile, edit the relationship, or jump to the photos that person is tagged in.Lovd Ones and users sit side by side in the same graph, so you can mix both.Lifespans (1945 – 2023) appear on a node when both a birthday and a date passed are set.",{"id":420,"title":421,"titles":422,"content":423,"level":19},"\u002Fhelp\u002Fcollections\u002Frelationships#relationships-on-the-timeline","Relationships on the timeline",[45],"When two connected people both have a birthday set, the timeline draws a connection line between them: parents lifting into children, siblings stacking side by side, partners converging. Friends aren't drawn. Friend and best-friend connections are saved but stay off the timeline to keep it readable. Relationships without a birthday on both people don't appear either, since there's no anchor date. Add a birthday to bring the line in.",{"id":425,"title":426,"titles":427,"content":428,"level":19},"\u002Fhelp\u002Fcollections\u002Frelationships#deleting-a-relationship","Deleting a relationship",[45],"Either party can remove a relationship at any time, from the graph or the other person's card. Deletion is bilateral. Removing a relationship from your side removes it from theirs, and it disappears from their graph automatically.",{"id":430,"title":431,"titles":432,"content":433,"level":19},"\u002Fhelp\u002Fcollections\u002Frelationships#edge-cases-faq","Edge cases & FAQ",[45],"",{"id":435,"title":436,"titles":437,"content":438,"level":24},"\u002Fhelp\u002Fcollections\u002Frelationships#can-i-set-multiple-types-between-the-same-two-people","Can I set multiple types between the same two people?",[45,431],"No, just one type per pair. A second pick replaces the first, keeping the graph clean and conflict-free (e.g. no \"sibling\" and \"cousin\" on the same pair at once).",{"id":440,"title":441,"titles":442,"content":443,"level":24},"\u002Fhelp\u002Fcollections\u002Frelationships#what-if-the-type-i-need-isnt-listed","What if the type I need isn't listed?",[45,431],"Pick the closest match. The list covers the most common family and social structures, and we add more over time.",{"id":445,"title":446,"titles":447,"content":448,"level":24},"\u002Fhelp\u002Fcollections\u002Frelationships#relationships-to-deceased-lovd-ones","Relationships to deceased Lovd Ones",[45,431],"You can connect relatives, ancestors, and anyone else you've created as a Lovd One, with or without a date passed.",{"id":450,"title":451,"titles":452,"content":453,"level":24},"\u002Fhelp\u002Fcollections\u002Frelationships#can-a-relationship-span-multiple-collections","Can a relationship span multiple collections?",[45,431],"Relationships are global: they don't belong to one collection. They surface everywhere the person does: graph, timeline, card, and profile.",{"id":455,"title":456,"titles":457,"content":458,"level":24},"\u002Fhelp\u002Fcollections\u002Frelationships#what-about-pet-parents-and-siblings","What about pet parents and siblings?",[45,431],"Use pet parent \u002F pet offspring for a pet's lineage, or the standard parent, child, and sibling types for the humans and other pets in the household.",{"id":460,"title":461,"titles":462,"content":463,"level":19},"\u002Fhelp\u002Fcollections\u002Frelationships#related-topics","Related topics",[45],"Add users and Lovd Ones, and tag them in photos.Record birthdays, birthplaces, and dates passed.",{"id":51,"title":50,"titles":465,"content":466,"level":116},[],"Invite family and friends to your collections and choose what each person can do. Collections are private by default: only you can see them until you invite someone. When you share, you choose who gets access (by email or a link) and what they can do (their role).",{"id":468,"title":469,"titles":470,"content":471,"level":19},"\u002Fhelp\u002Fcollections\u002Fsharing#how-to-share-a-collection","How to share a collection",[50],"Open Sharing settingsIn the collection, open Settings (gear icon) and go to the Sharing tab.Invite by email or create a linkEnter someone's email address, or generate a shareable link to send yourself.Choose their rolePick Viewer, Contributor, or Editor. (Only the Owner can grant the Editor role.)Send itEmail invites arrive with a join link. Recipients without a lovd account are prompted to create a free one. Shareable links are an alternative to email invites. Each link carries a role and can be set to expire (default 7 days, up to a year, or never) and limited to a maximum number of uses. Revoke a link any time to cut off access.",{"id":473,"title":474,"titles":475,"content":476,"level":19},"\u002Fhelp\u002Fcollections\u002Fsharing#the-four-roles","The four roles",[50],"Everyone in a collection holds exactly one role. The person who created the collection. Full control, including managing people. One Owner per collection.Trusted people who can upload, organise, and remove photos.Can add their own photos but can't reorganise or remove others' content.Can see, like, comment, and download, but can't add or change anything.",{"id":478,"title":479,"titles":480,"content":481,"level":24},"\u002Fhelp\u002Fcollections\u002Fsharing#what-each-role-can-do","What each role can do",[50,474],"ActionViewerContributorEditorOwnerView photos✓✓✓✓Like and comment✓✓✓✓Download photos✓✓✓✓Upload photos✓✓✓Create posts✓✓✓Edit post details✓✓Remove photos✓✓Invite people✓Change roles✓Remove people✓Delete collection✓ Not sure which to pick? Start with Viewer. It's easy to upgrade someone later, and awkward to downgrade. Use Contributor for guests adding their own photos from an event, and Editor for a partner or trusted family member who helps manage the collection.",{"id":483,"title":484,"titles":485,"content":486,"level":19},"\u002Fhelp\u002Fcollections\u002Fsharing#managing-access","Managing access",[50],"See who has access: open Collection Settings → Sharing for the full list of people and pending invites. Change a role: find the person, tap their current role, and pick a new one. Changes take effect immediately. Remove someone: find them in the list and tap Remove. They lose access straight away. Photos they uploaded stay in the collection unless you remove those separately. Ownership can't be transferred. There's exactly one Owner per collection and no co-owners. If someone else needs to manage it, make them an Editor, who can do almost everything except manage people.",{"id":488,"title":489,"titles":490,"content":491,"level":19},"\u002Fhelp\u002Fcollections\u002Fsharing#invites","Invites",[50],"Pending invites: people must accept before they can see anything. Email invites expire after 7 days. If one lapses, just send a fresh invite or resend it from the Sharing settings. Invite not arriving? Ask the recipient to check their spam\u002Fjunk folder, search their inbox for \"lovd\", and confirm you used the right email address.",{"id":493,"title":494,"titles":495,"content":496,"level":19},"\u002Fhelp\u002Fcollections\u002Fsharing#storage-and-sharing","Storage and sharing",[50],"Contributors and Editors use your storage. Photos uploaded to your collection count against the Owner's storage quota, not the uploader's. So everyone can add their photos from a holiday or event without needing a paid plan themselves. Each file can be up to 50 MB on every plan. Storage quotas are 500 MB on Explorer, 50 GB on Personal (€30\u002Fyr), and 100 GB pooled across up to 4 members on Family (€60\u002Fyr). See Plans & Billing for details.",{"id":61,"title":60,"titles":498,"content":499,"level":116},[],"Download a full copy of your data, or permanently delete your account. Under GDPR (and similar privacy laws), you have the right to receive a copy of your data (\"data portability\") and to request its deletion (\"right to be forgotten\"). Both are self-service in Lovd.",{"id":501,"title":502,"titles":503,"content":504,"level":19},"\u002Fhelp\u002Faccount\u002Fdata-export#export-your-data","Export Your Data",[60],"Open Data settingsGo to Account Settings → Data (\u002Faccount\u002Fdata).Request the exportClick Request Data Export. Your export is packaged while you wait — large accounts can take a few minutes — and we email you when it's ready.Download the ZIPWhen the export is ready, click Download. You can request one export every 24 hours, and each download link stays valid for 7 days. After that, request a new export.",{"id":506,"title":507,"titles":508,"content":509,"level":24},"\u002Fhelp\u002Faccount\u002Fdata-export#whats-in-the-zip","What's in the ZIP",[60,502],"profile.json, collections.json, posts.json (events, albums, notes), assets.json (photo metadata), people.json (Lovd Ones), relationships.json, invitations.json, subscription.json, activity_summary.json, and complete_export.json (everything in one file).Your uploaded photos in original quality, plus a manifest.json listing every file.Your profile picture and the profile pictures of your Lovd Ones. Photos keep their original format (JPEG, PNG, HEIC, etc.); metadata is machine-readable JSON. Exports include up to 500 photos and are capped at 50 MB in total. If your account is over either limit, email support@lovd.app and we'll arrange a complete export. Export your data periodically as a personal backup, and always before deleting your account, so you can verify you have your photos first.",{"id":511,"title":512,"titles":513,"content":514,"level":19},"\u002Fhelp\u002Faccount\u002Fdata-export#delete-your-account","Delete Your Account",[60],"Deleting your account removes your photos, profile, and account data. To remove individual photos or collections instead, open the item and use its delete option; those deletions are immediate. Open Data settingsGo to Account Settings → Data and scroll to Delete account.Schedule deletionClick Schedule deletion, then type DELETE to confirm. When you schedule deletion: A 7-day grace period starts. Nothing is removed yet; cancel anytime from your Data settings.After 7 days, your photos, profile, and account are permanently deleted, and any active subscription is set to cancel at its period end.You're removed from all collections you belonged to; collections you owned are deleted. Photos you contributed to others' collections are removed too.Backup and CDN copies are purged within 90 days (see Section 6 of the Privacy Policy). You'll get an email confirming the scheduled deletion, and another once it completes. After completion you can no longer log in. Deletion is permanent. Once the grace period ends, photos and account cannot be recovered. Export your data first.",{"id":516,"title":517,"titles":518,"content":519,"level":24},"\u002Fhelp\u002Faccount\u002Fdata-export#deleting-vs-cancelling-a-subscription","Deleting vs. cancelling a subscription",[60,512],"Deleting your account is separate from cancelling a paid plan. If you only want to stop paying but keep your account, see Cancelling your subscription, which explains the post-cancellation grace period for your content.",{"id":521,"title":522,"titles":523,"content":524,"level":24},"\u002Fhelp\u002Faccount\u002Fdata-export#what-we-may-retain","What we may retain",[60,512],"For legal reasons, some records survive account deletion: Payment records, kept for tax purposes (handled via Polar, our payment processor, which has its own retention policy).Records of illegal-content reports and any data tied to ongoing legal proceedings.Anonymized, aggregated analytics that cannot identify you.",{"id":526,"title":527,"titles":528,"content":529,"level":19},"\u002Fhelp\u002Faccount\u002Fdata-export#prefer-to-email","Prefer to Email?",[60],"For either an export or a deletion request, you can email privacy@lovd.app with your account email and what you want done. We respond within 30 days, as required by GDPR. For any other help, contact support@lovd.app.",{"id":55,"title":54,"titles":531,"content":532,"level":116},[],"Manage your profile, privacy, notifications, and account preferences. Your Lovd account holds your profile, preferences, subscription, and all your collections and photos.",{"id":534,"title":535,"titles":536,"content":537,"level":19},"\u002Fhelp\u002Faccount#opening-account-settings","Opening account settings",[54],"Click your profile picture (top right) and select Account, or go straight to lovd.app\u002Faccount. This opens Profile by default.",{"id":539,"title":540,"titles":541,"content":542,"level":19},"\u002Fhelp\u002Faccount#settings-sections","Settings sections",[54],"Profile: profile picture, display name, handle (@username), and email. Docs: ProfileSubscription: view your plan, upgrade or downgrade, and access Storage, Billing, and Family sub-pages. Docs: SubscriptionAppearance: light or dark mode, accent color, and border radius.Privacy: control tagging and toggle anonymous usage analytics. Docs: PrivacyNotifications: choose which email notifications you receive (collection invites, event invites). Docs: NotificationsData: request a full export of your photos and metadata (GDPR data portability). Docs: Data export Storage usage lives under Subscription → Storage. Learn more about Storage Per-file upload limit is 50 MB on every plan, including Explorer.",{"id":544,"title":545,"titles":546,"content":433,"level":19},"\u002Fhelp\u002Faccount#security","Security",[54],{"id":548,"title":549,"titles":550,"content":551,"level":24},"\u002Fhelp\u002Faccount#password","Password",[54,545],"To change your password, log out, click Forgot Password on the login page, and follow the email link.",{"id":553,"title":554,"titles":555,"content":556,"level":24},"\u002Fhelp\u002Faccount#two-factor-authentication-and-active-sessions","Two-factor authentication and active sessions",[54,545],"Two-factor authentication and the ability to view and manage active login sessions are planned but not yet available.",{"id":558,"title":559,"titles":560,"content":561,"level":19},"\u002Fhelp\u002Faccount#privacy-and-transparency","Privacy and transparency",[54],"We use PostHog to see which features people use and where they get stuck. We never collect photo content or sell your data. Logged-in users can opt out anytime in Privacy Settings.",{"id":563,"title":564,"titles":565,"content":566,"level":24},"\u002Fhelp\u002Faccount#cookie-consent","Cookie consent",[54,559],"On your first visit you'll see a cookie banner where you can accept all cookies, reject non-essential ones, or customize your choice. Once logged in, manage analytics from your Privacy settings instead.",{"id":568,"title":569,"titles":570,"content":571,"level":24},"\u002Fhelp\u002Faccount#your-data","Your data",[54,559],"Export anytime. Download your photos and metadata whenever you want, from the Data section.Permanent deletion. Account deletion has a 7-day cancellation window. After that your data is removed from active systems, and backups are purged within 90 days.",{"id":573,"title":574,"titles":575,"content":576,"level":19},"\u002Fhelp\u002Faccount#need-help","Need help?",[54],"Contact support@lovd.app for account-related issues.",{"id":65,"title":64,"titles":578,"content":579,"level":116},[],"Control tagging, analytics, cookies, and which email notifications you receive.",{"id":581,"title":64,"titles":582,"content":583,"level":19},"\u002Fhelp\u002Faccount\u002Fprivacy#privacy-notifications",[64],"These settings control how others interact with you on lovd., whether you share anonymous usage data, and which emails we send you. We keep notifications minimal and never sell your data.",{"id":585,"title":586,"titles":587,"content":588,"level":19},"\u002Fhelp\u002Faccount\u002Fprivacy#finding-these-settings","Finding these settings",[64],"Click your profile picture (top right) and open Account Settings, then choose Privacy or Notifications. You can also go straight to \u002Faccount\u002Fprivacy or \u002Faccount\u002Fnotifications. Remember to click Save Changes after editing either page.",{"id":590,"title":591,"titles":592,"content":593,"level":19},"\u002Fhelp\u002Faccount\u002Fprivacy#tagging","Tagging",[64],"The Allow Tagging switch controls whether other people can tag you in their photos and content. On: others can tag you in photos they upload, and you appear in tag suggestions and tagged-people lists.Off: no one can add new tags of you, and you stop appearing in tag suggestions. Turning tagging off does not remove existing tags. Ask the photo owner to remove any specific tag you want gone.",{"id":595,"title":596,"titles":597,"content":598,"level":19},"\u002Fhelp\u002Faccount\u002Fprivacy#analytics","Analytics",[64],"The Usage Analytics switch controls whether we collect anonymous data about how you use the app. This helps us see which features get used, where people get stuck, and what errors occur. We never collect your photos or their contents, personal information, or anything we could sell to advertisers. Switch it off and we stop collecting usage data from your account. Leaving analytics on helps us improve lovd. for everyone, but the choice is yours.",{"id":600,"title":601,"titles":602,"content":603,"level":19},"\u002Fhelp\u002Faccount\u002Fprivacy#cookies","Cookies",[64],"If you are signed out, a cookie banner appears as you scroll. It offers three choices: Accept All: essential plus analytics cookies.Reject All: essential cookies only (required for the site to work).Customize: pick which categories to enable. Once you are signed in, manage analytics from the Privacy page above instead of the banner.",{"id":605,"title":606,"titles":607,"content":608,"level":19},"\u002Fhelp\u002Faccount\u002Fprivacy#email-notifications","Email notifications",[64],"On the Notifications page you can toggle two kinds of email. When a toggle is off, you still see the relevant items in the app under the bell icon; you just stop getting emailed about them. Emailed when someone invites you to join their collection. The email names the inviter and the collection so you can accept or decline.Emailed when someone invites you to an event such as a birthday or anniversary, with the date and details so you can RSVP.",{"id":610,"title":611,"titles":612,"content":613,"level":19},"\u002Fhelp\u002Faccount\u002Fprivacy#in-app-notifications","In-app notifications",[64],"Whatever your email settings, pending invites and updates always appear in the app. Click the bell icon in the top navigation to view them, then accept, decline, or dismiss.",{"id":615,"title":616,"titles":617,"content":618,"level":19},"\u002Fhelp\u002Faccount\u002Fprivacy#emails-you-cant-turn-off","Emails you can't turn off",[64],"Some emails are essential to your account and are always sent: Password reset: when you request a reset.Email verification: when you change your email address.Account security: suspicious sign-ins or security alerts.Billing receipts: payment confirmations for paid plans, sent through Polar, our payment provider.",{"id":620,"title":621,"titles":622,"content":623,"level":19},"\u002Fhelp\u002Faccount\u002Fprivacy#troubleshooting-email","Troubleshooting email",[64],"Too many emails? Turn off the categories you don't need on the Notifications page and check the app instead. Not receiving expected emails? Check your spam or junk folder, add noreply@lovd.app to your contacts, and confirm the notification type is switched on in settings.",{"id":625,"title":626,"titles":627,"content":628,"level":19},"\u002Fhelp\u002Faccount\u002Fprivacy#related","Related",[64],"Profile Settings: update your name, photo, and email addressData Export: download your data",{"id":69,"title":68,"titles":630,"content":631,"level":116},[],"Update your name, handle, email, birthday, birthplace, and profile picture.",{"id":633,"title":634,"titles":635,"content":636,"level":19},"\u002Fhelp\u002Faccount\u002Fprofile#your-profile","Your Profile",[68],"Your profile is how you appear to others on lovd: your name, handle, profile picture, and optional birthday and birthplace. To open it, click your profile picture in the top right, choose Account Settings → Profile, or go straight to lovd.app\u002Faccount\u002Fprofile. Edit any field, then click Save Changes at the top of the page to apply everything at once.",{"id":638,"title":639,"titles":640,"content":641,"level":19},"\u002Fhelp\u002Faccount\u002Fprofile#profile-picture","Profile Picture",[68],"To set or replace your photo, click Choose Photo, pick an image, then Save Changes. Any common image format works (JPEG, PNG, WebP, and more). We process it automatically into an optimized square avatar.Maximum file size: 5 MB.A square image at least 200×200 pixels looks best. To remove your picture entirely (rather than replacing it), email support@lovd.app.",{"id":643,"title":644,"titles":645,"content":646,"level":19},"\u002Fhelp\u002Faccount\u002Fprofile#handle-username","Handle (@username)",[68],"Your handle is your unique username, shown as @yourhandle. It must: Be 3–30 charactersStart with a letterContain only letters, numbers, and underscoresNot already be taken Type a new handle in the Handle field and lovd checks availability as you type. A green check means it's free; an error explains what to fix. Click Save Changes to apply.",{"id":648,"title":649,"titles":650,"content":651,"level":19},"\u002Fhelp\u002Faccount\u002Fprofile#display-name","Display Name",[68],"Your first and last name appear on your profile, in collection member lists, in activity feeds, and when others tag you in photos. Use your real name or a nickname; either is fine.",{"id":653,"title":654,"titles":655,"content":656,"level":19},"\u002Fhelp\u002Faccount\u002Fprofile#birthday-and-birthplace","Birthday and Birthplace",[68],"These optional fields personalize your profile and timeline. Birthday: pick a date with the calendar input.Birthplace: start typing a place and select it from the location search.",{"id":658,"title":659,"titles":660,"content":661,"level":19},"\u002Fhelp\u002Faccount\u002Fprofile#email-address","Email Address",[68],"Your email is used for login, account recovery, notifications you've enabled, and billing receipts on paid plans.",{"id":663,"title":664,"titles":665,"content":666,"level":24},"\u002Fhelp\u002Faccount\u002Fprofile#changing-your-email","Changing Your Email",[68,659],"Open the change dialogClick Change Email beneath the email field.Enter your new addressType the new email and click Send Confirmation.Confirm via the linkFor security, we email a confirmation link. Follow it to finish the change. The change takes effect only after you confirm it. Until then, keep using your current email to log in.",{"id":668,"title":669,"titles":670,"content":671,"level":19},"\u002Fhelp\u002Faccount\u002Fprofile#who-can-see-what","Who Can See What",[68],"Your profile picture and name are visible to people you share collections with.Your handle is visible when others search for you.Your email is only ever visible to you.",{"id":673,"title":626,"titles":674,"content":675,"level":19},"\u002Fhelp\u002Faccount\u002Fprofile#related",[68],"Privacy Settings: control tagging and analyticsPrivacy & Notifications: manage email preferences",{"id":73,"title":72,"titles":677,"content":678,"level":116},[],"Monitor and manage your storage usage. Your storage limit depends on your plan, from 500 MB on Explorer up to 100 GB pooled on Family. For the full breakdown and pricing, see Plans & Pricing. Individual files can be up to 50 MB each on every plan, including Explorer.",{"id":680,"title":681,"titles":682,"content":683,"level":19},"\u002Fhelp\u002Faccount\u002Fstorage#viewing-your-usage","Viewing your usage",[72],"Go to Account > Subscription > Storage to see: Space used and space remainingPercentage of your limit usedNumber of photos stored",{"id":685,"title":686,"titles":687,"content":688,"level":19},"\u002Fhelp\u002Faccount\u002Fstorage#what-counts-toward-storage","What counts toward storage",[72],"Storage is charged to the owner of the collection a photo lives in: Your uploads to your collections count toward your storageOther people's uploads to your collections count toward your storageYour uploads to someone else's collection count toward their storage, not yours For example: if a friend uploads 500 MB to a collection you own, that 500 MB uses your quota. If you upload 2 GB to their collection, it uses theirs.",{"id":690,"title":691,"titles":692,"content":693,"level":19},"\u002Fhelp\u002Faccount\u002Fstorage#family-plan-pooling","Family plan pooling",[72],"On the Family plan, the 100 GB is shared across all members: Every member's uploads draw from the same poolThe owner sees total usage for the whole familyPer-member usage isn't broken out",{"id":695,"title":696,"titles":697,"content":698,"level":19},"\u002Fhelp\u002Faccount\u002Fstorage#freeing-up-space","Freeing up space",[72],"Delete photos you don't needOpen a collection, select unwanted photos, and delete them. Deleted photos are removed immediately and free up space right away.Upgrade your planGo to Account > Subscription and choose a larger plan. Your new storage limit takes effect immediately.",{"id":700,"title":701,"titles":702,"content":703,"level":19},"\u002Fhelp\u002Faccount\u002Fstorage#when-youre-running-low","When you're running low",[72],"When you pass 90% of your limit, the Storage page shows a \"running low\" warning so you can clear space or upgrade before you hit the cap.",{"id":705,"title":706,"titles":707,"content":708,"level":19},"\u002Fhelp\u002Faccount\u002Fstorage#at-capacity","At capacity",[72],"When you reach your limit, new uploads are blocked, but nothing you've already saved is affected: Existing photos stay fully accessibleYou can still view, share, and organize your collections You can't upload new photos until you delete some or upgrade",{"id":710,"title":711,"titles":712,"content":713,"level":19},"\u002Fhelp\u002Faccount\u002Fstorage#tips","Tips",[72],"Upload selectively and review periodically. Choose your best shots, delete blurry duplicates, and remember that anyone else's uploads to your collections also count against your quota.",{"id":83,"title":82,"titles":715,"content":716,"level":116},[],"Payment methods, invoices, and managing your billing information.",{"id":718,"title":719,"titles":720,"content":721,"level":19},"\u002Fhelp\u002Fsubscription\u002Fbilling#how-payments-work","How payments work",[82],"lovd uses Polar as its payment processor and Merchant of Record. Invoices and charges come from Polar, not lovd directly.Polar collects and remits tax for your region.Your card details are stored securely by Polar, and lovd never sees them. All paid plans are billed annually (Personal €30\u002Fyr, Family €60\u002Fyr) and renew automatically each year. You can cancel anytime. See Cancellation. The per-file upload limit is 50 MB on every plan, including Explorer. Plans differ by total storage, not by file size.",{"id":723,"title":724,"titles":725,"content":726,"level":19},"\u002Fhelp\u002Fsubscription\u002Fbilling#accepted-payment-methods","Accepted payment methods",[82],"Credit and debit cards (Visa, Mastercard, American Express), plus some regional methods depending on your country. The available options are shown at the Polar checkout.",{"id":728,"title":729,"titles":730,"content":731,"level":19},"\u002Fhelp\u002Fsubscription\u002Fbilling#viewing-billing-history","Viewing billing history",[82],"Go to Account → Subscription → Billing. The Billing History section lists every past payment, each showing the date, amount, invoice number, and status.",{"id":733,"title":734,"titles":735,"content":736,"level":19},"\u002Fhelp\u002Fsubscription\u002Fbilling#invoices","Invoices",[82],"Each Billing History entry has a download button that opens its Polar-hosted invoice, showing your billing details, Polar as the seller, the amount paid with a tax breakdown, and the invoice number.",{"id":738,"title":739,"titles":740,"content":741,"level":19},"\u002Fhelp\u002Fsubscription\u002Fbilling#updating-your-payment-method","Updating your payment method",[82],"Payment method is managed in the Polar customer portal: Open subscription settingsGo to Account → Subscription.Open the portalClick Manage Subscription to open the Polar customer portal.Update your cardUpdate or replace your payment method there. Changes apply to your next renewal.",{"id":743,"title":744,"titles":745,"content":746,"level":19},"\u002Fhelp\u002Fsubscription\u002Fbilling#failed-payments","Failed payments",[82],"If a renewal payment fails: Polar emails you and retries the charge over the following days.Your subscription stays active during the retry window, so update your card to resolve it.If retries don't succeed, the subscription lapses and your account enters a 90-day read-only grace period: your content stays viewable and downloadable, but uploads and edits are paused until you resubscribe. See Cancelling Your Subscription for details.",{"id":748,"title":749,"titles":750,"content":751,"level":19},"\u002Fhelp\u002Fsubscription\u002Fbilling#taxes","Taxes",[82],"Prices exclude tax. The amount added depends on your location: EU VAT, US state sales tax, or other local taxes as applicable. The exact tax is calculated and shown at the Polar checkout before you pay.",{"id":753,"title":754,"titles":755,"content":756,"level":19},"\u002Fhelp\u002Fsubscription\u002Fbilling#refunds","Refunds",[82],"Because you keep access for the full billing period, we generally don't refund subscription payments. If you were charged in error or a technical issue blocked your access, contact us and we'll make it right. Reach us at support@lovd.app for any billing question.",{"id":87,"title":86,"titles":758,"content":759,"level":116},[],"How to cancel your subscription and what happens to your data.",{"id":761,"title":762,"titles":763,"content":764,"level":19},"\u002Fhelp\u002Fsubscription\u002Fcancellation#how-to-cancel","How to Cancel",[86],"Cancelling is self-service and takes about three clicks - no emails, no phone calls, no retention hoops. You'll do it all from your Billing page. Here's exactly what you'll see at each step. Open Account → SubscriptionOpen the user menu, go to Account Settings, and expand the Subscription section in the sidebar.Go to the Billing tabOpen your Billing page to see your current plan, renewal date, and price.Cancel and confirmClick Cancel Subscription. A confirmation shows your current plan and the date your access runs until. Click Cancel Subscription to confirm, or Keep Subscription to back out. Your subscription is then marked as Cancelling. It stays fully active until the end of your current billing period, then stops renewing.",{"id":766,"title":767,"titles":768,"content":769,"level":19},"\u002Fhelp\u002Fsubscription\u002Fcancellation#what-happens-after-cancellation","What Happens After Cancellation",[86],"You keep full access (including uploads) until your billing period ends.There is no refund for the remaining paid time.At period end you revert to the Explorer plan (500 MB), and your collections and photos stay intact.",{"id":771,"title":772,"titles":773,"content":774,"level":19},"\u002Fhelp\u002Fsubscription\u002Fcancellation#your-90-day-grace-period","Your 90-Day Grace Period",[86],"When your paid period ends, you enter a 90-day read-only grace period. During this window you can: View all your photos and collections.Download and export your content.Not upload new photos (uploads are blocked until you resubscribe). Before the 90 days are up, we send reminder emails and make a complete export of your content available to download. Resubscribe at any point to restore full access and reopen uploads. If you don't resubscribe, your content is removed after a final notification.",{"id":776,"title":777,"titles":778,"content":779,"level":24},"\u002Fhelp\u002Fsubscription\u002Fcancellation#if-youre-over-the-free-limit","If You're Over the Free Limit",[86,772],"If your storage exceeds 500 MB after cancellation, you can still view and download everything during the grace period, but you can't upload until you delete enough content to fit under 500 MB or resubscribe.",{"id":781,"title":782,"titles":783,"content":784,"level":19},"\u002Fhelp\u002Fsubscription\u002Fcancellation#resubscribing","Resubscribing",[86],"You can come back at any time. Before your period endsWhile your subscription is still active (marked Cancelling), go to Account → Subscription → Billing and click Resubscribe. Billing continues as normal, with no new checkout.After your period endsIf your subscription has expired but you're still in the grace period, go to Account → Subscription, choose a plan, and complete checkout. Access is restored instantly.",{"id":786,"title":787,"titles":788,"content":789,"level":19},"\u002Fhelp\u002Fsubscription\u002Fcancellation#family-plan-cancellation","Family Plan Cancellation",[86],"If you cancel a Family plan, the change affects everyone in the group: All members lose their upgraded access at period end and revert to the Explorer plan (500 MB).All photos and collections remain through the 90-day grace period.Members may need to manage their own storage or start their own subscription to keep uploading. Let your family members know before you cancel so they can plan ahead.",{"id":791,"title":792,"titles":793,"content":794,"level":19},"\u002Fhelp\u002Fsubscription\u002Fcancellation#data-after-cancellation","Data After Cancellation",[86],"During the grace period your data is preserved exactly as it was: Collections stay unchanged.Photos remain viewable and downloadable.Shared access continues for people you invited. After the grace period ends, content is removed. Resubscribing before removal restores full access. To delete your data sooner, see Data Deletion.",{"id":796,"title":191,"titles":797,"content":798,"level":19},"\u002Fhelp\u002Fsubscription\u002Fcancellation#need-help",[86],"If you're cancelling because of an issue we can fix, contact us. We'd love the chance to help.",{"id":91,"title":90,"titles":800,"content":801,"level":116},[],"How the Family plan works and how to manage family members. The Family plan (€60\u002Fyear, billed annually via Polar) lets up to 4 people share 100 GB of storage. Per-file uploads are capped at 50 MB, the same as every plan.",{"id":803,"title":804,"titles":805,"content":806,"level":19},"\u002Fhelp\u002Fsubscription\u002Ffamily-plan#how-shared-storage-works","How shared storage works",[90],"All 4 members draw from one 100 GB pool. Anything uploaded by any member counts toward that shared limit, so usage can be split however your household likes. One person might use 60 GB while another uses 5 GB. The 100 GB is shared, but collections are not. Each member's collections stay private to them unless they choose to share.",{"id":808,"title":809,"titles":810,"content":811,"level":19},"\u002Fhelp\u002Fsubscription\u002Ffamily-plan#roles","Roles",[90],"Owner: the person who subscribed. The owner can invite and remove members, and manages the subscription and billing. Member: anyone the owner invites. Members get the shared 100 GB, create their own collections, and can leave at any time.",{"id":813,"title":814,"titles":815,"content":816,"level":19},"\u002Fhelp\u002Fsubscription\u002Ffamily-plan#managing-members-owner","Managing members (owner)",[90],"Go to Account → Subscription → Family. The members card shows your current count (for example, 2 \u002F 4).",{"id":818,"title":819,"titles":820,"content":821,"level":24},"\u002Fhelp\u002Fsubscription\u002Ffamily-plan#invite-a-member","Invite a member",[90,814],"Enter their emailIn the Invite Family Member card, type the person's email address.Add themSelect Add Member. The invitee must already have an lovd account, and they cannot already have their own paid subscription. The plan is limited to 4 members including the owner.",{"id":823,"title":824,"titles":825,"content":826,"level":24},"\u002Fhelp\u002Fsubscription\u002Ffamily-plan#remove-a-member","Remove a member",[90,814],"Select the ✕ next to a member's name. They keep their collections and photos, but their account reverts to Explorer (500 MB). If their stored content exceeds 500 MB, they'll see a warning and will need to delete content or subscribe before they can upload again. The owner can't be removed and can't be replaced; there's no ownership transfer. To hand the plan over, the owner cancels and another member starts a new plan.",{"id":828,"title":829,"titles":830,"content":831,"level":19},"\u002Fhelp\u002Fsubscription\u002Ffamily-plan#leaving-a-family-plan-member","Leaving a Family plan (member)",[90],"Go to Account → Subscription → Family and select Leave Family Plan. You revert to Explorer (500 MB); your collections and photos stay intact. As with removal, you may need to delete content if you're over the free limit.",{"id":833,"title":834,"titles":835,"content":836,"level":19},"\u002Fhelp\u002Fsubscription\u002Ffamily-plan#faq","FAQ",[90],"Can members see each other's photos? Only collections that are explicitly shared. Everything else stays private.What happens at 100 GB? No one can upload until storage is freed up. Existing photos remain fully accessible.Can I transfer ownership? Not currently. Cancel and have another member start a fresh plan.",{"id":77,"title":76,"titles":838,"content":839,"level":116},[],"Compare lovd plans, manage your subscription, and understand billing. lovd has three plans. All of them upload files up to 50 MB each and let you create unlimited collections, share with anyone, and invite contributors.",{"id":841,"title":842,"titles":843,"content":844,"level":19},"\u002Fhelp\u002Fsubscription#plan-comparison","Plan Comparison",[76],"FeatureExplorerPersonalFamilyPriceFree€30\u002Fyear€60\u002FyearStorage500 MB50 GB100 GB pooledPer-file upload limit50 MB50 MB50 MBCollectionsUnlimitedUnlimitedUnlimitedShare & invite contributorsYesYesYesPhoto qualityCompressed or originalCompressed or originalCompressed or originalFamily membersNoNoUp to 4Priority supportNoYesYes By default photos are stored compressed; you can choose original quality per upload.",{"id":846,"title":847,"titles":848,"content":849,"level":24},"\u002Fhelp\u002Fsubscription#explorer-500-mb","Explorer (500 MB)",[76,842],"For trying lovd or contributing to other people's collections. Roughly 200–500 photos.",{"id":851,"title":852,"titles":853,"content":854,"level":24},"\u002Fhelp\u002Fsubscription#personal-30year","Personal (€30\u002Fyear)",[76,842],"For individuals who want room for a real library. 50 GB is roughly 20,000–50,000 photos, with plenty of headroom for high-resolution DSLR and mirrorless files. Includes priority support.",{"id":856,"title":857,"titles":858,"content":859,"level":24},"\u002Fhelp\u002Fsubscription#family-60year","Family (€60\u002Fyear)",[76,842],"Everything in Personal, shared across your household: 100 GB pooled among up to 4 members. Storage is shared, but each member's collections stay private until they're shared. See Family Plan for how invitations and shared storage work.",{"id":861,"title":862,"titles":863,"content":864,"level":19},"\u002Fhelp\u002Fsubscription#pricing","Pricing",[76],"Annual billing only. Simpler, and better value.Payments via Polar, our merchant of record. Prices exclude applicable taxes (VAT, sales tax), calculated at checkout based on your location.No hidden fees. The price you see is what you pay.European privacy values. Built in Amsterdam with GDPR-native data protection.",{"id":866,"title":867,"titles":868,"content":869,"level":19},"\u002Fhelp\u002Fsubscription#managing-your-subscription","Managing Your Subscription",[76],"Go to Account → Subscription to see your current plan, storage used, renewal date, and payment history.",{"id":871,"title":872,"titles":873,"content":874,"level":24},"\u002Fhelp\u002Fsubscription#upgrade-your-plan","Upgrade your plan",[76,867],"Open Account → SubscriptionChoose a new planComplete checkoutYou'll be taken to a secure Polar checkout. Your new storage limit applies as soon as payment is confirmed.",{"id":876,"title":877,"titles":878,"content":879,"level":24},"\u002Fhelp\u002Fsubscription#downgrade-or-cancel","Downgrade or cancel",[76,867],"See Cancellation for what happens to your storage and content.",{"id":881,"title":882,"titles":883,"content":884,"level":19},"\u002Fhelp\u002Fsubscription#related-topics","Related Topics",[76],"Payment methods, invoices, and receipts.How shared storage and invitations work.How to cancel and what happens next.",{"id":95,"title":94,"titles":886,"content":887,"level":116},[],"Terms of Service, Privacy Policy, and other legal documents.",{"id":889,"title":890,"titles":891,"content":892,"level":19},"\u002Fhelp\u002Flegal#legal-documents","Legal Documents",[94],"The documents governing your use of lovd:",{"id":894,"title":104,"titles":895,"content":896,"level":24},"\u002Fhelp\u002Flegal#terms-of-service",[94,890],"Acceptable use, prohibited content, account termination, and liability limitations.",{"id":898,"title":100,"titles":899,"content":900,"level":24},"\u002Fhelp\u002Flegal#privacy-policy",[94,890],"What data we collect, how we use it, your GDPR rights, and the third-party services we rely on.",{"id":902,"title":903,"titles":904,"content":905,"level":24},"\u002Fhelp\u002Flegal#data-export-deletion","Data Export & Deletion",[94,890],"How to download a copy of your data or request its deletion, and what happens when you do.",{"id":907,"title":908,"titles":909,"content":910,"level":24},"\u002Fhelp\u002Flegal#vulnerability-disclosure","Vulnerability Disclosure",[94,890],"How to report a security vulnerability responsibly, what's in scope, and what to expect from us.",{"id":912,"title":913,"titles":914,"content":915,"level":19},"\u002Fhelp\u002Flegal#company-information","Company Information",[94],"Lovd.app, Amsterdam, Netherlands\nKVK 99510774 • BTW NL005390427B04",{"id":917,"title":918,"titles":919,"content":920,"level":19},"\u002Fhelp\u002Flegal#contact","Contact",[94],"Legal inquiries: legal@lovd.appPrivacy matters: privacy@lovd.appGeneral support: support@lovd.app",{"id":922,"title":923,"titles":924,"content":925,"level":19},"\u002Fhelp\u002Flegal#governing-law","Governing Law",[94],"lovd is operated from the Netherlands and governed by Dutch law. EU consumers retain all rights under applicable EU consumer protection law.",{"id":101,"title":100,"titles":927,"content":928,"level":116},[],"How lovd collects, uses, and protects your personal data. Last updated: 17 March 2026",{"id":930,"title":931,"titles":932,"content":933,"level":19},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#_1-introduction","1. Introduction",[100],"lovd (\"we,\" \"our,\" or \"us\") explains here what personal data we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR) and other applicable laws. Data Controller:\nLovd.app (KVK: 99510774)\nAmsterdam, Netherlands\nBTW-id: NL005390427B04\nEmail: privacy@lovd.app",{"id":935,"title":936,"titles":937,"content":433,"level":19},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#_2-information-we-collect","2. Information We Collect",[100],{"id":939,"title":940,"titles":941,"content":942,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#information-you-provide","Information You Provide",[100,936],"Account: name, email address, password (stored securely hashed), optional profile picturePayment: billing name and address. Card details are handled by our payment processor, Polar, and are not stored by usContent: photos and images you upload, collection names and descriptions, comments and interactionsCommunications: support requests and feedback",{"id":944,"title":945,"titles":946,"content":947,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#information-collected-automatically","Information Collected Automatically",[100,936],"Usage data: pages visited, features used, time on the platform, actions taken (uploads, shares, etc.)Device information: IP address, browser type and version, operating system, device typeCookies: authentication (essential), preferences (functional), analytics (with consent); see Section 8",{"id":949,"title":950,"titles":951,"content":952,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#information-from-third-parties","Information from Third Parties",[100,936],"If you sign in via Google or another provider, we receive the basic profile information you authorized them to share.",{"id":954,"title":955,"titles":956,"content":433,"level":19},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#_3-how-we-use-your-information","3. How We Use Your Information",[100],{"id":958,"title":959,"titles":960,"content":961,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#legal-bases-for-processing","Legal Bases for Processing",[100,955],"PurposeLegal BasisProvide our servicesContract performanceProcess paymentsContract performanceSend service communicationsContract performanceEnsure platform securityLegitimate interestPrevent fraud and abuseLegitimate interestComply with legal obligationsLegal obligationImprove our servicesLegitimate interestSend marketing (with consent)Consent",{"id":963,"title":964,"titles":965,"content":966,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#specific-uses","Specific Uses",[100,955],"Provide services: store and display your photos, enable sharing and collaboration, process your subscriptionCommunicate: service updates, security alerts, support responses, and marketing (only with your consent)Safety and security: detect and prevent fraud, scan for prohibited content (including CSAM), enforce our Terms of Service, protect users and the platformImprove services: analyze usage patterns, fix bugs, develop new features",{"id":968,"title":969,"titles":970,"content":971,"level":19},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#_4-how-we-share-your-information","4. How We Share Your Information",[100],"We do not sell your personal data. We share it only as described below.",{"id":973,"title":974,"titles":975,"content":976,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#service-providers","Service Providers",[100,969],"ProviderPurposeLocationData SharedSupabaseDatabase and storageEU (Frankfurt)Account data, photosPostHogProduct analyticsEU availableUsage data, device infoPolarPayment processingEUBilling info, emailCloudflareCDN and securityGlobal (EU processing)IP address, contentVercelHostingEU availableUsage dataResendEmail deliveryUS (EU transfers)Email address, name All providers are bound by data processing agreements ensuring GDPR compliance.",{"id":978,"title":979,"titles":980,"content":981,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#legal-requirements","Legal Requirements",[100,969],"We may disclose information when required by law, including court orders or legal process, government requests, to protect rights, safety, or property, and to report illegal content to authorities.",{"id":983,"title":984,"titles":985,"content":986,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#csam-reporting","CSAM Reporting",[100,969],"We are legally required to report child sexual abuse material (CSAM) to relevant authorities, including the National Center for Missing & Exploited Children (NCMEC). This may include account information and content.",{"id":988,"title":989,"titles":990,"content":991,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#with-your-consent","With Your Consent",[100,969],"We may share information with third parties when you explicitly consent, such as sharing photos with users you invite.",{"id":993,"title":994,"titles":995,"content":996,"level":19},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#_5-international-data-transfers","5. International Data Transfers",[100],"When data is transferred outside the European Economic Area (EEA), we apply appropriate safeguards: the EU-US Data Privacy Framework (for certified US providers), Standard Contractual Clauses, or EU adequacy decisions. Contact us for information about specific safeguards.",{"id":998,"title":999,"titles":1000,"content":1001,"level":19},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#_6-data-retention","6. Data Retention",[100],"We retain your data only as long as necessary: Data TypeRetention PeriodAccount informationUntil account deletion (7-day cancellation window) + 90-day backup purgePhotos and contentDeleted immediately when you delete them on an active account; on subscription cancellation, accessible during a grace period (see Terms of Service), after which a final notification is sent and the content is removed; on account deletion, removed at the end of the 7-day cancellation window, with backups purged within 90 daysPayment records7 years (legal requirement)Support communications3 yearsServer logs90 daysAnalytics data26 months After subscription cancellation: you enter a 90-day read-only grace period during which content remains viewable and downloadable. Before it ends, we send reminder emails and a complete export of your content. Resubscribing during the grace period restores full access. If you do not resubscribe before the grace period ends, your content is removed after a final notification. After account deletion: nothing is removed during a 7-day cancellation window. After 7 days, content, profile, and account are permanently removed from active systems, and backups are purged within 90 days. Some data may be retained longer if required by law (see the table above).",{"id":1003,"title":1004,"titles":1005,"content":1006,"level":19},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#_7-your-rights-under-gdpr","7. Your Rights Under GDPR",[100],"As an EU resident, you have the right to: Access: request a copy of the personal data we hold about youRectification: correct inaccurate or incomplete dataErasure (\"right to be forgotten\"): request deletion, which we honor unless legally required to retain the dataRestrict processing: limit how we use your data in certain circumstancesData portability: receive your data in a structured, machine-readable formatObject: object to processing based on legitimate interests, including profiling and direct marketingWithdraw consent: where processing relies on consent, withdraw it at any timeLodge a complaint: with your local data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens",{"id":1008,"title":1009,"titles":1010,"content":1011,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#how-to-exercise-your-rights","How to Exercise Your Rights",[100,1004],"Email privacy@lovd.app. We respond within 30 days and may ask you to verify your identity. You can also manage some data directly: Export your data: Account > DataDelete your account: Account > Data, then \"Delete account\"Update your information: Account > Profile",{"id":1013,"title":1014,"titles":1015,"content":1016,"level":19},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#_8-cookie-policy","8. Cookie Policy",[100],"Cookies are small files stored on your device that help websites function and provide information to site owners. Essential cookies (always active): required for the site to function and cannot be disabled: authentication (keeps you logged in), security (protects against attacks), and preferences (remembers your settings). Analytics cookies (optional): help us understand usage patterns, feature popularity, and errors. Third-party cookies: some services we use, such as Cloudflare (security) and analytics services (if enabled), may set their own cookies. You can control cookies through your browser settings, our cookie consent banner, or your account privacy settings. Disabling essential cookies may prevent you from using our services.",{"id":1018,"title":1019,"titles":1020,"content":1021,"level":19},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#_9-childrens-privacy","9. Children's Privacy",[100],"lovd is not intended for users under 18, and we do not knowingly collect personal data from them. If we discover we have collected data from someone under 18, we will immediately delete their account and data, and notify their parent or guardian where contact information is available. If you believe a child under 18 is using lovd, contact us at safety@lovd.app.",{"id":1023,"title":1024,"titles":1025,"content":1026,"level":19},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#_10-security","10. Security",[100],"We implement appropriate technical and organizational measures to protect your data. Technical: encryption in transit (TLS\u002FHTTPS) and at rest, secure password hashing, regular security audits, access controls and monitoring. Organizational: staff training on data protection, need-to-know access, incident response procedures, regular policy reviews. No system is 100% secure. If you discover a security vulnerability, please report it to security@lovd.app.",{"id":1028,"title":1029,"titles":1030,"content":1031,"level":19},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#_11-changes-to-this-policy","11. Changes to This Policy",[100],"We may update this policy periodically. For material changes, we will update the \"Last updated\" date, notify you by email, and may display a notice in the app. Continued use after changes take effect constitutes acceptance of the updated policy.",{"id":1033,"title":1034,"titles":1035,"content":1036,"level":19},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#_12-contact-us","12. Contact Us",[100],"Privacy inquiries: privacy@lovd.appGeneral support: support@lovd.appPostal address: Lovd.app, Amsterdam, Netherlands We aim to respond within 5 business days and will address GDPR requests within 30 days as required by law.",{"id":1038,"title":1039,"titles":1040,"content":1041,"level":19},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#_13-additional-information-for-specific-regions","13. Additional Information for Specific Regions",[100],"European Economic Area (EEA): this policy is designed for GDPR compliance; legal bases and your rights are detailed in Sections 3 and 7. United Kingdom: we comply with the UK GDPR, and your rights are equivalent to those under EU GDPR. California (CCPA): California residents have similar rights: to know what data we collect, to delete it, to opt out of data sales (we do not sell data), and to non-discrimination. Contact privacy@lovd.app to exercise these rights.",{"id":105,"title":104,"titles":1043,"content":1044,"level":116},[],"Terms and conditions for using lovd's photo sharing platform. Last updated: 17 March 2026",{"id":1046,"title":1047,"titles":1048,"content":1049,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_1-introduction-and-acceptance","1. Introduction and Acceptance",[104],"Welcome to lovd (\"we,\" \"our,\" \"us,\" or the \"Platform\"). These Terms of Service (\"Terms\") govern your access to and use of our photo sharing and storage services. By creating an account or using our services, you agree to be bound by these Terms. If you do not agree, you may not use our services. lovd is operated by:\nLovd.app (KVK: 99510774)\nAmsterdam, Netherlands\nBTW-id: NL005390427B04\nEmail: support@lovd.app",{"id":1051,"title":1052,"titles":1053,"content":433,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_2-eligibility","2. Eligibility",[104],{"id":1055,"title":1056,"titles":1057,"content":1058,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#age-requirement","Age Requirement",[104,1052],"You must be at least 18 years old to use lovd. By using lovd, you represent and warrant that you are at least 18 years of age. If we discover that a user is under 18, we will terminate their account and delete their data.",{"id":1060,"title":1061,"titles":1062,"content":1063,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#account-registration","Account Registration",[104,1052],"To use our services, you must provide accurate registration information, keep it up to date, maintain the security of your credentials, and accept responsibility for all activity under your account.",{"id":1065,"title":1066,"titles":1067,"content":1068,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_3-our-services","3. Our Services",[104],"lovd is a platform for storing, organizing, and sharing photos with family and friends. This includes photo and image storage, collection creation and organization, sharing and collaboration features, and Family plan shared storage pools. We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice.",{"id":1070,"title":1071,"titles":1072,"content":433,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_4-subscription-and-payment","4. Subscription and Payment",[104],{"id":1074,"title":862,"titles":1075,"content":1076,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#pricing",[104,1071],"We offer the following subscription tiers: Explorer (free): 500 MB storagePersonal: €30\u002Fyear for 50 GB storageFamily: €60\u002Fyear for 100 GB shared storage (up to 4 members, including the owner) Prices are in EUR. Applicable taxes (including VAT) are calculated and added at checkout based on your location.",{"id":1078,"title":1079,"titles":1080,"content":1081,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#payment-processing","Payment Processing",[104,1071],"Payments are processed by Polar.sh, our Merchant of Record. By subscribing, you also agree to Polar's terms of service. Polar handles payment processing, tax collection and remittance, invoicing, and subscription management.",{"id":1083,"title":1084,"titles":1085,"content":1086,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#billing-and-cancellation","Billing and Cancellation",[104,1071],"Subscriptions are billed annually in advanceYou may cancel at any time; access continues until the end of your billing periodNo refunds are provided for partial billing periodsWe may change pricing with 30 days' notice",{"id":1088,"title":1089,"titles":1090,"content":1091,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#after-cancellation","After Cancellation",[104,1071],"When your subscription ends, you receive a 90-day read-only grace period of viewing access. During your grace period you can view and download all your photos and collections, but you cannot upload new content. Your memories remain safe and accessible. Before your grace period ends, we send reminder emails and make a complete export of your content available for download. You may resubscribe at any time during the 90 days to restore full access. If you do not resubscribe before the grace period ends, your content will be removed after a final notification. We do not retain content indefinitely after a grace period expires.",{"id":1093,"title":1094,"titles":1095,"content":433,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_5-acceptable-use-policy","5. Acceptable Use Policy",[104],{"id":1097,"title":1098,"titles":1099,"content":1100,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#prohibited-content","Prohibited Content",[104,1094],"You may not upload, store, or share content that: Contains child sexual abuse material (CSAM). We have zero tolerance for CSAM. Uploads are automatically scanned, and violations are reported to relevant authorities including the National Center for Missing & Exploited Children (NCMEC).Contains nudity or sexually explicit material. Including pornography, sexual content, or intimate images shared without consent.Depicts violence or gore. Including graphic violence, injury, torture, or content that glorifies violence.Promotes hate or discrimination. Content targeting individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics.Infringes intellectual property. Content you do not have the right to share, including others' copyrighted material.Is illegal. Content that violates any applicable law or regulation.Harasses or threatens others. Including bullying, stalking, or intimidation.Contains malware or harmful code. Files designed to damage or gain unauthorized access to systems.",{"id":1102,"title":1103,"titles":1104,"content":1105,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#prohibited-activities","Prohibited Activities",[104,1094],"You may not: Create multiple accounts to circumvent restrictionsShare account credentials with unauthorized usersAttempt to access other users' accounts or dataUse automated tools to scrape or access our servicesInterfere with the proper functioning of our platformResell or commercially exploit our services without permission",{"id":1107,"title":1108,"titles":1109,"content":433,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_6-content-moderation-and-enforcement","6. Content Moderation and Enforcement",[104],{"id":1111,"title":1112,"titles":1113,"content":1114,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#how-we-moderate","How We Moderate",[104,1108],"We use automated scanning for CSAM with industry-standard tools, user reporting mechanisms, manual review of flagged content, and proactive monitoring for policy violations.",{"id":1116,"title":1117,"titles":1118,"content":1119,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#consequences-of-violations","Consequences of Violations",[104,1108],"Depending on the severity of a violation, we may remove violating content, issue warnings, temporarily suspend or permanently terminate accounts, and report illegal content to law enforcement. For CSAM violations, we immediately and permanently ban the account and report to authorities. There are no warnings for CSAM.",{"id":1121,"title":1122,"titles":1123,"content":1124,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#appeals","Appeals",[104,1108],"If you believe your content was removed in error or your account was wrongly suspended, you may appeal by emailing support@lovd.app within 14 days. We will review and respond within 30 days.",{"id":1126,"title":1127,"titles":1128,"content":433,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_7-your-content","7. Your Content",[104],{"id":1130,"title":1131,"titles":1132,"content":1133,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#ownership","Ownership",[104,1127],"You retain all ownership rights to content you upload to lovd. We do not claim ownership of your photos or other content.",{"id":1135,"title":1136,"titles":1137,"content":1138,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#license-to-us","License to Us",[104,1127],"By uploading content, you grant us a limited license to store and back up your content, display it to you and users you've shared with, process it (e.g., generate thumbnails, optimize for display), and transfer it for service operation purposes. This license exists only to provide our services and ends when you delete your content or close your account.",{"id":1140,"title":1141,"titles":1142,"content":1143,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#your-responsibilities","Your Responsibilities",[104,1127],"You are responsible for ensuring you have the right to upload and share content, respecting the privacy of individuals in your photos, obtaining necessary consents for photos of others, and maintaining your own backups of important content.",{"id":1145,"title":1146,"titles":1147,"content":1148,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_8-privacy-and-data-protection","8. Privacy and Data Protection",[104],"Our collection, use, and protection of your personal data is governed by our Privacy Policy, which complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws. In short: we process your data to provide our services, we do not sell your personal data, you have rights to access, correct, and delete your data, and we implement appropriate security measures.",{"id":1150,"title":1151,"titles":1152,"content":433,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_9-intellectual-property","9. Intellectual Property",[104],{"id":1154,"title":1155,"titles":1156,"content":1157,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#our-property","Our Property",[104,1151],"lovd, our logo, website design, and service features are our intellectual property. You may not copy, modify, or distribute them without permission.",{"id":1159,"title":1160,"titles":1161,"content":1162,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#copyright-complaints","Copyright Complaints",[104,1151],"If you believe content on lovd infringes your copyright, contact us at support@lovd.app with: identification of the copyrighted work, the location of the infringing content, your contact information, a statement of good-faith belief, a statement of accuracy under penalty of perjury, and your signature.",{"id":1164,"title":1165,"titles":1166,"content":1167,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_10-disclaimer-of-warranties","10. Disclaimer of Warranties",[104],"Our services are provided \"as is\" and \"as available\" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free service. We do not guarantee that our services will meet your requirements or that any content will be preserved indefinitely.",{"id":1169,"title":1170,"titles":1171,"content":1172,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_11-limitation-of-liability","11. Limitation of Liability",[104],"To the maximum extent permitted by applicable law: We are not liable for any indirect, incidental, special, consequential, or punitive damagesOur total liability shall not exceed the amount you paid us in the 12 months preceding the claimWe are not liable for data loss; you are responsible for maintaining backups These limitations apply regardless of the legal theory and even if we were advised of the possibility of such damages. Note: These limitations do not apply where prohibited by EU consumer protection law. If you are an EU consumer, you retain all mandatory rights under applicable law.",{"id":1174,"title":1175,"titles":1176,"content":1177,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_12-indemnification","12. Indemnification",[104],"You agree to indemnify and hold us harmless from any claims, damages, or expenses (including legal fees) arising from your use of our services, your content, your violation of these Terms, or your violation of any third-party rights.",{"id":1179,"title":1180,"titles":1181,"content":1182,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_13-changes-to-these-terms","13. Changes to These Terms",[104],"We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website, emailing your registered address, and displaying a notice when you log in. Continued use of our services after changes take effect constitutes acceptance of the new Terms.",{"id":1184,"title":1185,"titles":1186,"content":433,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_14-termination","14. Termination",[104],{"id":1188,"title":1189,"titles":1190,"content":1191,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#by-you","By You",[104,1185],"You may cancel your subscription or close your account at any time. Subscription cancellation: You receive a 90-day read-only grace period of viewing access (see Section 4). Before it ends, we send reminders and a complete export of your content. If you do not resubscribe before the grace period ends, your content will be removed after a final notification. Account closure (deletion): You may request full account deletion through your account settings or by contacting us. Upon closure, your access ends immediately, your content is deleted within 30 days, and some information may be retained as required by law.",{"id":1193,"title":1194,"titles":1195,"content":1196,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#by-us","By Us",[104,1185],"We may suspend or terminate your account if you violate these Terms, engage in illegal activity, create risk or legal exposure for us, or keep an account inactive for more than 12 months (with prior notice).",{"id":1198,"title":1199,"titles":1200,"content":1201,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#effect-of-termination","Effect of Termination",[104,1185],"Upon termination, your license to use our services ends, we may delete your content, and provisions that should survive (indemnification, limitation of liability, governing law) remain in effect.",{"id":1203,"title":1204,"titles":1205,"content":433,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_15-governing-law-and-disputes","15. Governing Law and Disputes",[104],{"id":1207,"title":923,"titles":1208,"content":1209,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#governing-law",[104,1204],"These Terms are governed by the laws of the Netherlands, without regard to conflict of law principles.",{"id":1211,"title":1212,"titles":1213,"content":1214,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#dispute-resolution","Dispute Resolution",[104,1204],"We encourage you to contact us first to resolve any disputes informally. If we cannot: EU consumers: You may bring proceedings in the courts of your country of residence or the NetherlandsOthers: Disputes shall be resolved in the courts of Amsterdam, Netherlands",{"id":1216,"title":1217,"titles":1218,"content":1219,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#eu-online-dispute-resolution","EU Online Dispute Resolution",[104,1204],"If you are an EU consumer, you may use the European Commission's Online Dispute Resolution platform at https:\u002F\u002Fec.europa.eu\u002Fconsumers\u002Fodr",{"id":1221,"title":1222,"titles":1223,"content":1224,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_16-digital-services-act-compliance","16. Digital Services Act Compliance",[104],"In accordance with the EU Digital Services Act (DSA), we provide clear information about content moderation, offer accessible reporting and appeal mechanisms, publish transparency information about content removal, and designate a point of contact for authorities. For DSA-related inquiries: support@lovd.app",{"id":1226,"title":1227,"titles":1228,"content":1229,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_17-general-provisions","17. General Provisions",[104],"Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and lovd.Severability: If any provision is found unenforceable, the remaining provisions continue in effect.No Waiver: Our failure to enforce any right does not waive our right to enforce it later.Assignment: You may not assign your rights under these Terms. We may assign our rights to a successor.Language: These Terms are provided in English. In case of any conflict with translations, the English version prevails.",{"id":1231,"title":1232,"titles":1233,"content":1234,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_18-contact-us","18. Contact Us",[104],"If you have questions about these Terms, please contact us: Email: support@lovd.app Address:\nLovd.app\nAmsterdam, Netherlands For urgent matters related to illegal content or child safety, please email: safety@lovd.app",{"id":109,"title":108,"titles":1236,"content":1237,"level":116},[],"See our Vulnerability Disclosure Policy for more information on reporting vulnerabilities. At lovd, we take security seriously. We appreciate the security research community and believe in responsible disclosure of security vulnerabilities.",{"id":1239,"title":1240,"titles":1241,"content":1242,"level":19},"\u002Fhelp\u002Flegal\u002Fvulnerability-disclosure#reporting-a-vulnerability","Reporting a Vulnerability",[108],"If you believe you've discovered a security vulnerability in our systems, please follow these steps: Email us at mike@lovd.app with a detailed description of the vulnerability.Include steps to reproduce the issueProvide any proof-of-concept code if applicableAllow us reasonable time to respond and address the issue before public disclosure",{"id":1244,"title":1245,"titles":1246,"content":1247,"level":19},"\u002Fhelp\u002Flegal\u002Fvulnerability-disclosure#our-commitment","Our Commitment",[108],"When working with us, you can expect: Acknowledgment of your report within 48 hoursRegular updates on the progress of your reportRecognition for your contribution (if desired)Protection from legal action when following our responsible disclosure policy On bug bounties: We don't respond to requests for a bounty, as we're still a small company. We deeply appreciate every responsible report, and once we're more established we'd love to back-pay researchers with a lovd t-shirt.",{"id":1249,"title":1250,"titles":1251,"content":1252,"level":19},"\u002Fhelp\u002Flegal\u002Fvulnerability-disclosure#scope","Scope",[108],"This policy applies to all lovd products and services, including: Our web applications and APIsMobile applicationsInfrastructure components",{"id":1254,"title":1255,"titles":1256,"content":1257,"level":19},"\u002Fhelp\u002Flegal\u002Fvulnerability-disclosure#out-of-scope","Out of Scope",[108],"The following are not considered valid vulnerabilities under this policy: Denial of Service (DoS) attacksSpam or social engineering attacksPhysical security attacksThird-party applications or websites",[1259],{"slug":1260,"labelKey":1261,"post":1262},"google-photos-alternatives","site.footer.links.compareGooglePhotos",{"id":1263,"title":1264,"body":1265,"date":1594,"description":1595,"extension":1596,"image":1274,"meta":1597,"navigation":1599,"path":1600,"published":1599,"seo":1601,"stem":1602,"tags":1603,"__hash__":1606},"blog_en\u002Fblog\u002Fgoogle-photos-alternatives.md","Google Photos alternatives for families who care about privacy",{"type":1266,"value":1267,"toc":1582},"minimark",[1268,1275,1278,1281,1284,1287,1292,1299,1305,1311,1317,1321,1324,1330,1336,1342,1348,1354,1358,1361,1368,1373,1379,1382,1388,1395,1399,1404,1407,1412,1419,1423,1428,1431,1436,1443,1447,1452,1455,1460,1466,1470,1476,1479,1484,1503,1508,1513,1524,1530,1534,1537,1543,1549,1555,1561,1567,1570,1579],[1269,1270,1271],"p",{},[1272,1273],"img",{"alt":1264,"src":1274},"\u002Fblog\u002Fgoogle-photos-alternatives.png",[1269,1276,1277],{},"Google Photos is good. Let's get that out of the way.",[1269,1279,1280],{},"It's fast, the search is incredible, and if you're deep in the Google ecosystem it just works. For a single person managing their own camera roll, it's hard to beat.",[1269,1282,1283],{},"But families are different. And once you start using Google Photos as a family tool, sharing albums with grandparents, collecting photos from a holiday with friends, trying to build something together, the cracks show up fast.",[1269,1285,1286],{},"If you've landed here, you're probably already feeling some of them.",[1288,1289,1291],"h2",{"id":1290},"where-google-photos-falls-short-for-families","Where Google Photos falls short for families",[1269,1293,1294,1298],{},[1295,1296,1297],"strong",{},"Sharing is an afterthought."," Google Photos was built as a personal backup tool. Sharing got bolted on later. Shared albums work, sort of, but everyone needs a Google account. Your mum who uses an iPhone and has never touched Gmail? She's out. Or she's setting up an account she'll forget the password to by next week.",[1269,1300,1301,1304],{},[1295,1302,1303],{},"No real organisation beyond dates."," Photos are sorted chronologically, and that's about it. Google's AI does a decent job grouping faces and places, but you can't build a meaningful structure. There's no way to say \"this is our 2025 summer holiday\" and have it feel like a curated collection with notes, context, and contributions from everyone who was there.",[1269,1306,1307,1310],{},[1295,1308,1309],{},"Privacy is the product."," Google is an advertising company. Your photos train their AI models. Your location data, the faces in your photos, the places you visit, it all feeds the machine. For a lot of people that's an acceptable trade-off. For families sharing photos of their kids? It's worth thinking about.",[1269,1312,1313,1316],{},[1295,1314,1315],{},"You're locked in."," Google Takeout exists, but have you tried it? You get a zip file of thousands of images with metadata in separate JSON files. Technically you can leave. Practically, your photos are stuck.",[1288,1318,1320],{"id":1319},"what-to-look-for-in-a-google-photos-alternative","What to look for in a Google Photos alternative",[1269,1322,1323],{},"Not every alternative solves the same problems. Here's what matters specifically for families:",[1269,1325,1326,1329],{},[1295,1327,1328],{},"Low-friction sharing."," The number one killer of family photo sharing is friction. If grandma needs to download a platform-specific app or figure out a complex sharing model, it's not going to happen. The best tools make it easy for everyone to participate, regardless of their technical comfort level.",[1269,1331,1332,1335],{},[1295,1333,1334],{},"Real organisation."," Beyond just dates: events, locations, notes, context. A photo of a birthday cake means more when it sits alongside the recipe, the guest list, and everyone else's photos from that day.",[1269,1337,1338,1341],{},[1295,1339,1340],{},"Privacy you don't have to think about."," Not just \"we have a privacy policy\" but genuinely not using your photos for anything other than showing them back to you. No AI training, no ad targeting, no data selling.",[1269,1343,1344,1347],{},[1295,1345,1346],{},"Fair pricing."," You're paying for storage, not for the privilege of basic features. Free tiers shouldn't be crippled.",[1269,1349,1350,1353],{},[1295,1351,1352],{},"Works across devices."," iPhones, Android, tablets, desktop. If it only works well on one platform, half your family is excluded.",[1288,1355,1357],{"id":1356},"the-alternatives-honestly","The alternatives, honestly",[1269,1359,1360],{},"Here's a look at the realistic options. I'm going to be straightforward about each, including Lovd (which I built, so take my opinion with appropriate salt).",[1269,1362,1363],{},[1272,1364],{"alt":1365,"src":1366,"caption":1367},"iCloud Shared Photo Library on iPhone","\u002Fblog\u002Ficloud-sharing.png","iCloud Shared Photo Library interface on iPhone. Great if everyone in your family has Apple devices.",[1369,1370,1372],"h3",{"id":1371},"apple-icloud-shared-photo-library","Apple iCloud Shared Photo Library",[1269,1374,1375,1378],{},[1295,1376,1377],{},"Best for:"," All-Apple families.",[1269,1380,1381],{},"If every single person in your family uses an iPhone, iPad, and Mac, iCloud's Shared Photo Library is genuinely great. Up to six people can contribute to a single shared library, and it ties in tightly with the Photos app.",[1269,1383,1384,1387],{},[1295,1385,1386],{},"The catch:"," It's Apple-only. One Android user in the family and the whole thing falls apart. The six person limit is also rough. Whose family only has six people in it? Once you include grandparents, siblings, and partners, you've blown past that number before you've even started. Also, you're sharing a single library, there's no concept of separate collections for different events or groups. And Apple's storage pricing (€1\u002Fmonth for 50GB, €3 for 200GB, €10 for 2TB) adds up when shared across a family.",[1269,1389,1390],{},[1272,1391],{"alt":1392,"src":1393,"caption":1394},"Prime Photos Family Vault","\u002Fblog\u002Fprime-photos.webp","Amazon Photos Family Vault. Unlimited photo storage if you're already a Prime subscriber.",[1369,1396,1398],{"id":1397},"amazon-prime-photos","(Amazon) Prime Photos",[1269,1400,1401,1403],{},[1295,1402,1377],{}," Prime subscribers who want unlimited photo storage.",[1269,1405,1406],{},"If you already pay for Amazon Prime, you get unlimited full-resolution photo storage included. The apps are decent, sharing works, and there's a Family Vault feature for up to six people.",[1269,1408,1409,1411],{},[1295,1410,1386],{}," It's Amazon. The privacy story is similar to Google, your photos feed into Amazon's ecosystem. The apps feel like an afterthought compared to the shopping experience. The Family Vault is also capped at six people, same problem as iCloud. And the organisation tools are basic. Videos are capped at 5GB on Prime too (unlimited photos, limited video).",[1269,1413,1414],{},[1272,1415],{"alt":1416,"src":1417,"caption":1418},"Flickr photo hosting interface","\u002Fblog\u002Fflickr.webp","Flickr's interface, built for photographers. Powerful, but not designed for private family sharing.",[1369,1420,1422],{"id":1421},"flickr","Flickr",[1269,1424,1425,1427],{},[1295,1426,1377],{}," Photography enthusiasts, not really families.",[1269,1429,1430],{},"Flickr is still around and still good at what it does: hosting and organising photos for people who take photography seriously. The free tier gives you 1,000 photos, Pro is $84\u002Fyear for unlimited.",[1269,1432,1433,1435],{},[1295,1434,1386],{}," It's a photographer's tool, not a family tool. The sharing model is public-first. The interface assumes you care about EXIF data and aspect ratios. Your aunt who just wants to see photos of the grandkids is going to bounce off this immediately.",[1269,1437,1438],{},[1272,1439],{"alt":1440,"src":1441,"caption":1442},"Synology Photos on a NAS","\u002Fblog\u002Fsynology.png","Synology Photos running on a home NAS. Full control over your data, but you're the IT department.",[1369,1444,1446],{"id":1445},"synology-photos-nextcloud","Synology Photos \u002F Nextcloud",[1269,1448,1449,1451],{},[1295,1450,1377],{}," Technical users who want full control.",[1269,1453,1454],{},"If you're comfortable running a NAS (Synology) or self-hosting (Nextcloud), these give you complete ownership of your data. Your photos never leave your hardware. Synology Photos in particular has gotten very good: face recognition, timeline view, sharing links.",[1269,1456,1457,1459],{},[1295,1458,1386],{}," You need to buy and maintain hardware. You need to handle backups (if your NAS dies, your photos die). Setting up remote access securely isn't trivial. And asking your family to use your self-hosted photo platform is a specific kind of ask.",[1461,1462],"blog-demo-timeline",{"caption":1463,"collection":1464,"companion":1465},"Photos sit on a timeline and pin to a map at the same time.","demo-col-family","map",[1369,1467,1469],{"id":1468},"lovd","Lovd",[1269,1471,1472,1475],{},[1295,1473,1474],{},"Full disclosure:"," I built this, so I'm biased. But I built it specifically because the options above didn't solve the problem I had.",[1269,1477,1478],{},"Lovd is a private, collaborative scrapbooking platform. You create collections (a holiday, a family year, a relationship) and invite people to contribute. Photos appear on a timeline and a map. You add events, notes, whatever gives those photos context. It's less \"photo backup\" and more \"shared memory keeping.\"",[1269,1480,1481],{},[1295,1482,1483],{},"What it does well for families:",[1485,1486,1487,1491,1494,1497,1500],"ul",{},[1488,1489,1490],"li",{},"Anyone can contribute to your collections, even on the Explorer (free) plan. No paywall for participants.",[1488,1492,1493],{},"Photos pinned on a map and arranged on a timeline, not just a grid",[1488,1495,1496],{},"Events, notes, and context alongside photos",[1488,1498,1499],{},"European, GDPR-native, no ads, no AI training on your photos",[1488,1501,1502],{},"Works on any device with a browser",[1461,1504],{"caption":1505,"collection":1464,"companion":1506,":show-people":1507,":split":1507},"Multiple family members contributing to the same collection. Everyone's photos, one shared timeline.","people","true",[1269,1509,1510],{},[1295,1511,1512],{},"What it doesn't do (yet):",[1485,1514,1515,1518,1521],{},[1488,1516,1517],{},"It's not a full camera roll backup, it's for curated collections, not every photo you've ever taken",[1488,1519,1520],{},"No AI-powered search (deliberately, we don't scan your photos)",[1488,1522,1523],{},"It's new. The community is small. If you want a platform millions of people use, this isn't it yet",[1269,1525,1526,1529],{},[1295,1527,1528],{},"Pricing:"," Free forever with unlimited collections, notes, and events. Personal plan (50GB, ~100,000 photos) at €30\u002Fyear. Family plan (100GB, shared across up to 4 members) at €60\u002Fyear. Every plan, including free, supports unlimited collection members. Contributors upload to your storage, so grandma doesn't need a subscription to add her photos.",[1288,1531,1533],{"id":1532},"so-which-should-you-pick","So which should you pick?",[1269,1535,1536],{},"It depends on what bothers you most about Google Photos:",[1269,1538,1539,1542],{},[1295,1540,1541],{},"If it's the Apple-only problem"," and your family is mixed devices, Lovd or Amazon Photos work across everything.",[1269,1544,1545,1548],{},[1295,1546,1547],{},"If it's privacy",", Lovd or self-hosted (Synology\u002FNextcloud) are your best bets. Both keep your photos out of advertising ecosystems.",[1269,1550,1551,1554],{},[1295,1552,1553],{},"If it's organisation",", Lovd's timeline + map + events model gives photos more context than any of the others. iCloud is clean but flat.",[1269,1556,1557,1560],{},[1295,1558,1559],{},"If it's cost",", Amazon Photos with Prime is hard to beat for raw storage. Lovd's Explorer plan is free and generous if you're curating rather than backing up everything.",[1269,1562,1563,1566],{},[1295,1564,1565],{},"If it's sharing friction",", Lovd is built around collaborative collections where contributors don't need paid accounts.",[1269,1568,1569],{},"There's no perfect answer. The best tool is the one your family will actually use. But if you've been feeling like Google Photos isn't quite right for how your family shares memories, you've got options, and they're better than they were a few years ago.",[1269,1571,1572,1573,1578],{},"If you're looking for a place to keep your family's memories safe, I hope you'll ",[1574,1575,1577],"a",{"href":1576},"\u002Fregister","give Lovd a try",".",[1269,1580,1581],{},"Mike",{"title":433,"searchDepth":19,"depth":19,"links":1583},[1584,1585,1586,1593],{"id":1290,"depth":19,"text":1291},{"id":1319,"depth":19,"text":1320},{"id":1356,"depth":19,"text":1357,"children":1587},[1588,1589,1590,1591,1592],{"id":1371,"depth":24,"text":1372},{"id":1397,"depth":24,"text":1398},{"id":1421,"depth":24,"text":1422},{"id":1445,"depth":24,"text":1446},{"id":1468,"depth":24,"text":1469},{"id":1532,"depth":19,"text":1533},"2026-03-14","Why families outgrow Google Photos, what to look for in an alternative, and an honest look at the best options for private family photo sharing in 2026.","md",{"author":1598},"Mike Newbon",true,"\u002Fblog\u002Fgoogle-photos-alternatives",{"title":1264,"description":1595},"blog\u002Fgoogle-photos-alternatives",[1604,1605],"Guides","Privacy","Xx9GY15HrwGn5hXdeiWBJlTBzy5NX7m3A-0f07ilhmo",{"id":1608,"title":1609,"body":1610,"date":1686,"description":1687,"extension":1596,"image":1616,"meta":1688,"navigation":1599,"path":1689,"published":1599,"seo":1690,"stem":1691,"tags":1692,"__hash__":1694},"blog_en\u002Fblog\u002Fwhats-the-catch.md","What's the catch?",{"type":1266,"value":1611,"toc":1680},[1612,1617,1625,1628,1632,1635,1638,1641,1645,1648,1651,1655,1658,1662,1665,1669,1672,1675,1678],[1269,1613,1614],{},[1272,1615],{"alt":1609,"src":1616},"\u002Fblog\u002Fwhats-the-catch.png",[1269,1618,1619,1620,1624],{},"People keep landing on our ",[1574,1621,1623],{"href":1622},"\u002Fpricing","pricing page"," looking for the trick. I get it. When someone offers you something for free, with no ads, no data harvesting, no upsell, the natural reaction is to squint at it. Where's the actual cost? What are you paying with?",[1269,1626,1627],{},"Fair question. So here's the answer.",[1288,1629,1631],{"id":1630},"what-a-free-account-actually-costs-us","What a free account actually costs us",[1269,1633,1634],{},"A free lovd account comes with 500 MB of storage. Hosting it costs us less than €0.10 a month. Cents, basically.",[1269,1636,1637],{},"We keep original photos in cold storage: cheap, slow, perfect for files you rarely re-download. The timeline and map views never pull the full original. They serve mipmap variants and virtualised thumbnails, sized for the screen you're actually looking at. So when you open the app, you're loading something tiny that arrives instantly and costs us almost nothing. There are more optimisations I haven't shipped yet.",[1269,1639,1640],{},"Even with thousands of free users, the bill barely registers.",[1288,1642,1644],{"id":1643},"where-the-paid-plans-come-in","Where the paid plans come in",[1269,1646,1647],{},"Personal and Family plans run at roughly a 60% margin. That margin pays for everything storage doesn't: the domain, the build infrastructure, the email service that sends your invites, the database that holds your family trees, the error tracking, and eventually a salary so I can keep building this full-time.",[1269,1649,1650],{},"The same margin also subsidises the free accounts. One paid subscriber covers a lot of free users. People who can afford it pay a fair price, and that pays for the people who can't, aren't sure yet, or just want to drop a handful of photos into their grandkid's album.",[1288,1652,1654],{"id":1653},"the-one-bit-that-might-change","The one bit that might change",[1269,1656,1657],{},"I love Mapbox. The smooth pans across a holiday, the way a trip can play out across a globe, the lighting on the terrain at the right zoom level: that's all Mapbox. The fidelity is gorgeous, the features go deep, and the team have clearly poured years of taste into making maps that feel like maps.",[1659,1660],"blog-demo-app",{"caption":1661,"initial-view":1465},"Try not to refresh too many times; every load is a few more cents on the Mapbox bill.",[1269,1663,1664],{},"Their pricing scales with usage, though. If lovd grows the way I hope, that line on the bill could start to bite. If that day comes, free accounts might fall back to an open-source map provider for some views, while paid plans keep the full Mapbox experience. I'd rather flag that now than spring it on anyone later.",[1288,1666,1668],{"id":1667},"the-honest-version","The honest version",[1269,1670,1671],{},"A solo founder in Amsterdam can keep lovd running for thousands of free users on less than the cost of an avocado on toast and a coffee a month. Take that, boomers.",[1269,1673,1674],{},"We can run like this for years. The free plan isn't bait. There's no Series A pressure to turn the screws, no investors waiting for the moment we start monetising your data. Stay free forever if that suits you. Upgrade when you need the space, and that's how you help us help everyone else.",[1269,1676,1677],{},"That's it. That's the catch.",[1269,1679,1581],{},{"title":433,"searchDepth":19,"depth":19,"links":1681},[1682,1683,1684,1685],{"id":1630,"depth":19,"text":1631},{"id":1643,"depth":19,"text":1644},{"id":1653,"depth":19,"text":1654},{"id":1667,"depth":19,"text":1668},"2026-05-30","An honest look at why lovd is free, what it actually costs to run, and how the paid plans cover the rest.",{"author":1598},"\u002Fblog\u002Fwhats-the-catch",{"title":1609,"description":1687},"blog\u002Fwhats-the-catch",[862,1693],"Company","XSHybADFF8qFD9ysFTFlymTXfxf8y0UaG43KCeBAq5A",1781216294774]