---
title: "Export or delete your data"
description: "Download a full copy of your data, or permanently delete your account."
canonical_url: "https://www.lovd.app/help/account/data-export"
---

> Index of every page on this site: [llms.txt](https://www.lovd.app/llms.txt)

You have the right to a copy of your data and the right to have it deleted (GDPR and similar laws call these "data portability" and the "right to be forgotten"). You can do both yourself, from **Account settings → Data and deletion**.

<callout color="info" icon="i-lucide-lock">

To keep your account safe, exporting your data, downloading the export and deleting your account all need a recent log in (in the last 30 minutes). If you logged in longer ago, Lovd asks you to **Log in again**, then brings you back to this page.

</callout>

## Export your data

<steps level="3">

### Open Data settings

Go to **Account settings → Data and deletion** (`/account/data`).

### Request the export

Select **Request export** in the **Request data export** row. Lovd packages your export while you wait (large accounts can take a few minutes) and emails you when it's ready.

### Download the ZIP

When the export is ready, select **Download**.

</steps>

<callout color="amber" icon="i-lucide-clock">

You can request one export every 24 hours. Each download link works for **7 days**; after that, request a new export.

</callout>

![The Data settings page showing Request data export and the What's included breakdown](https://www.lovd.app/help/account/data.png)

### What's in the ZIP

<table>
<thead>
  <tr>
    <th>
      Folder
    </th>
    
    <th>
      What's inside
    </th>
  </tr>
</thead>

<tbody>
  <tr>
    <td>
      <code>
        data/
      </code>
    </td>
    
    <td>
      Your records as JSON: <code>
        profile.json
      </code>
      
      , <code>
        collections.json
      </code>
      
      , <code>
        posts.json
      </code>
      
       (events, albums, notes), <code>
        assets.json
      </code>
      
       (photo details, including any camera and GPS data from the original file), <code>
        people.json
      </code>
      
       (Lovd Ones), <code>
        relationships.json
      </code>
      
      , <code>
        invitations.json
      </code>
      
      , <code>
        subscription.json
      </code>
      
      , <code>
        store_subscriptions.json
      </code>
      
       (plans bought in Lovd's phone apps), <code>
        blocks.json
      </code>
      
       (people you blocked), <code>
        reports.json
      </code>
      
       (posts, photos, comments and people you reported), <code>
        activity_summary.json
      </code>
      
      , and <code>
        complete_export.json
      </code>
      
       (everything in one file).
    </td>
  </tr>
  
  <tr>
    <td>
      <code>
        assets/
      </code>
    </td>
    
    <td>
      Your photos in their original format (JPEG, PNG, HEIC and so on), plus a <code>
        manifest.json
      </code>
      
       listing every file.
    </td>
  </tr>
  
  <tr>
    <td>
      <code>
        profile/
      </code>
    </td>
    
    <td>
      Your profile picture and the profile pictures of your Lovd Ones.
    </td>
  </tr>
</tbody>
</table>

<callout color="info" icon="i-lucide-info">

An export holds up to 500 photos and **50 MB** in total. If your account is bigger than that, email [support@lovd.app](mailto:support@lovd.app) and we'll arrange a complete export.

</callout>

<tip>

An occasional export makes a good personal backup. Always take one before deleting your account, so you know you have your photos.

</tip>

## Delete your account

Deleting your account removes your photos, profile and account data. If you only want to get rid of a few photos or a collection, delete those directly instead; that happens straight away.

<steps level="3">

### Open Data settings

Go to **Account settings → Data and deletion** and scroll to **Delete account**.

### Schedule deletion

Select **Schedule account deletion**, type `DELETE` to confirm, then select **Schedule deletion**.

</steps>

![The Schedule account deletion modal with the type-DELETE confirmation field](https://www.lovd.app/help/account/schedule-deletion.png)

Here's what happens next:

<list type="primary">

- **A 7-day grace period starts.** Nothing is removed yet, and you can cancel any time from your [Data settings](https://www.lovd.app/account/data). We email you straight away, in case it wasn't you.
- **After 7 days**, your photos, profile and account are permanently deleted. <platform-only platforms="web">

A plan bought from Lovd directly is cancelled at that moment. A plan bought through the App Store or Google Play is not: cancel it in the store first, or the store keeps charging you.

</platform-only>

 <platform-only platforms="ios">

A plan bought through the App Store is not cancelled: cancel it in the store first, or the store keeps charging you.

</platform-only>

 <platform-only platforms="android">

A plan bought through Google Play is not cancelled: cancel it in the store first, or the store keeps charging you.

</platform-only>

 <web-only>

There's no refund for the time already paid for.

</web-only>

 You can no longer log in.
- You're removed from every collection you belonged to, and collections you owned are deleted. Photos you added to other people's collections are deleted too.
- Your comments are deleted. Where someone replied to one, its place in the thread says "Comment deleted", without your name or your words, and the replies stay under it. Members you listed among the people of someone else's collection stay listed, and members you tagged in their photos stay tagged.
- Backup and CDN copies are purged within **90 days** (see section 6 of the [Privacy Policy](https://www.lovd.app/help/legal/privacy-policy)).

</list>

<callout color="error" icon="i-lucide-triangle-alert">

Once the grace period ends, your photos and account can't be recovered. Export your data first.

</callout>

<web-only>

### Deleting your account vs cancelling your plan

These are separate. If you only want to stop paying and keep your account, see [Cancelling your subscription](https://www.lovd.app/help/subscription/cancellation), which also explains what happens to your photos after cancelling.

</web-only>

### What we may keep

For legal reasons, a few records outlive your account:

<list type="info">

- Payment records, kept for tax purposes. <platform-only platforms="web">

Polar, our payment processor, and the app stores keep their own records under their own policies.

</platform-only>

 <platform-only platforms="ios">

Apple keeps its own records of App Store purchases under its own policy.

</platform-only>

 <platform-only platforms="android">

Google keeps its own records of Google Play purchases under its own policy.

</platform-only>
- Records of illegal-content reports, and any data tied to ongoing legal proceedings.
- Anonymised, aggregated analytics that can't identify you.

</list>

## Prefer email?

For an export or a deletion, you can also email [privacy@lovd.app](mailto:privacy@lovd.app) with your account email and what you'd like done. We reply within 30 days, as GDPR requires.

For anything else, contact [support@lovd.app](mailto:support@lovd.app).

## Sitemap

See the full [sitemap](https://www.lovd.app/sitemap.md) for all pages.