[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-navigation-en":3,"help-search-sections-en":120,"help-en-\u002Fhelp\u002Fgetting-started\u002Fmaking-a-post":1661,"help-surround-en-\u002Fhelp\u002Fgetting-started\u002Fmaking-a-post":2160},[4],{"title":5,"path":6,"stem":7,"children":8,"page":119},"Help","\u002Fhelp","help",[9,35,53,79,101],{"title":10,"path":11,"stem":12,"children":13,"page":-1},"Welcome","\u002Fhelp\u002Fgetting-started","help\u002F1.getting-started\u002Findex",[14,15,20,25,30],{"title":10,"path":11,"stem":12},{"title":16,"path":17,"stem":18,"order":19},"Creating Your Account","\u002Fhelp\u002Fgetting-started\u002Fcreating-account","help\u002F1.getting-started\u002Fcreating-account",2,{"title":21,"path":22,"stem":23,"order":24},"Creating Your First Collection","\u002Fhelp\u002Fgetting-started\u002Ffirst-collection","help\u002F1.getting-started\u002Ffirst-collection",3,{"title":26,"path":27,"stem":28,"order":29},"Making a Post","\u002Fhelp\u002Fgetting-started\u002Fmaking-a-post","help\u002F1.getting-started\u002Fmaking-a-post",4,{"title":31,"path":32,"stem":33,"order":34},"Uploading Photos","\u002Fhelp\u002Fgetting-started\u002Fuploading-photos","help\u002F1.getting-started\u002Fuploading-photos",5,{"title":36,"path":37,"stem":38,"children":39},"Collections","\u002Fhelp\u002Fcollections","help\u002F2.collections\u002Findex",[40,41,45,49],{"title":36,"path":37,"stem":38},{"title":42,"path":43,"stem":44,"order":24},"People, Lovd Ones & Relationships","\u002Fhelp\u002Fcollections\u002Fpeople","help\u002F2.collections\u002Fpeople",{"title":46,"path":47,"stem":48,"order":24},"Understanding Permissions","\u002Fhelp\u002Fcollections\u002Fpermissions","help\u002F2.collections\u002Fpermissions",{"title":50,"path":51,"stem":52,"order":19},"Sharing Collections","\u002Fhelp\u002Fcollections\u002Fsharing","help\u002F2.collections\u002Fsharing",{"title":54,"path":55,"stem":56,"children":57,"page":-1},"Account Settings","\u002Fhelp\u002Faccount","help\u002F3.account\u002Findex",[58,59,63,67,71,75],{"title":54,"path":55,"stem":56},{"title":60,"path":61,"stem":62,"order":29},"Exporting Your Data","\u002Fhelp\u002Faccount\u002Fdata-export","help\u002F3.account\u002Fdata-export",{"title":64,"path":65,"stem":66,"order":29},"Notification Settings","\u002Fhelp\u002Faccount\u002Fnotifications","help\u002F3.account\u002Fnotifications",{"title":68,"path":69,"stem":70,"order":24},"Privacy Settings","\u002Fhelp\u002Faccount\u002Fprivacy","help\u002F3.account\u002Fprivacy",{"title":72,"path":73,"stem":74,"order":19},"Profile Settings","\u002Fhelp\u002Faccount\u002Fprofile","help\u002F3.account\u002Fprofile",{"title":76,"path":77,"stem":78,"order":24},"Storage Management","\u002Fhelp\u002Faccount\u002Fstorage","help\u002F3.account\u002Fstorage",{"title":80,"path":81,"stem":82,"children":83,"page":-1},"Subscription & Billing","\u002Fhelp\u002Fsubscription","help\u002F4.subscription\u002Findex",[84,85,89,93,97],{"title":80,"path":81,"stem":82},{"title":86,"path":87,"stem":88,"order":24},"Billing & Payments","\u002Fhelp\u002Fsubscription\u002Fbilling","help\u002F4.subscription\u002Fbilling",{"title":90,"path":91,"stem":92,"order":34},"Cancelling Your Subscription","\u002Fhelp\u002Fsubscription\u002Fcancellation","help\u002F4.subscription\u002Fcancellation",{"title":94,"path":95,"stem":96,"order":29},"Family Plan","\u002Fhelp\u002Fsubscription\u002Ffamily-plan","help\u002F4.subscription\u002Ffamily-plan",{"title":98,"path":99,"stem":100,"order":19},"Understanding Plans","\u002Fhelp\u002Fsubscription\u002Fplans","help\u002F4.subscription\u002Fplans",{"title":102,"path":103,"stem":104,"children":105,"page":-1},"Legal Information","\u002Fhelp\u002Flegal","help\u002F5.legal\u002Findex",[106,107,111,115],{"title":102,"path":103,"stem":104},{"title":108,"path":109,"stem":110,"order":29},"Data 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Service","\u002Fhelp\u002Flegal\u002Fterms-of-service","help\u002F5.legal\u002Fterms-of-service",false,[121,125,130,135,140,145,150,155,158,163,168,173,178,183,187,192,197,202,207,212,215,220,225,230,235,240,245,248,253,258,263,268,273,278,283,288,293,298,301,305,310,315,319,324,329,334,337,342,347,352,357,362,367,372,377,382,386,389,394,399,403,408,413,418,423,428,432,435,440,445,450,454,459,464,469,473,478,483,488,493,496,501,506,511,516,521,526,531,536,541,544,549,554,559,563,566,571,576,580,585,590,595,600,605,610,615,619,624,629,634,639,644,649,653,656,660,665,669,674,679,684,689,692,697,702,707,710,714,719,723,728,732,737,742,747,751,754,759,764,768,773,778,783,788,792,797,802,807,812,817,821,824,829,834,839,844,849,854,859,864,869,874,879,884,887,892,897,902,907,911,916,921,926,931,936,941,944,949,953,958,963,968,973,978,983,988,993,998,1003,1007,1010,1015,1020,1024,1028,1033,1038,1043,1048,1053,1057,1062,1067,1072,1077,1080,1085,1090,1095,1100,1104,1109,1113,1118,1122,1125,1130,1135,1140,1145,1150,1153,1158,1162,1167,1172,1177,1182,1187,1191,1196,1201,1206,1211,1216,1221,1226,1229,1234,1238,1242,1245,1250,1255,1260,1263,1268,1272,1277,1282,1287,1291,1296,1301,1306,1311,1316,1321,1326,1331,1336,1341,1346,1351,1356,1361,1366,1371,1376,1381,1386,1390,1395,1400,1405,1410,1415,1420,1425,1429,1434,1439,1444,1447,1452,1456,1461,1466,1471,1475,1480,1484,1489,1494,1498,1503,1508,1512,1517,1522,1527,1531,1536,1541,1546,1551,1555,1560,1565,1570,1575,1580,1585,1589,1594,1599,1604,1608,1612,1617,1622,1627,1631,1636,1641,1646,1651,1656],{"id":17,"title":16,"titles":122,"content":123,"level":124},[],"Sign up for lovd in under a minute.",1,{"id":126,"title":127,"titles":128,"content":129,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fcreating-account#ways-to-sign-up","Ways to Sign Up",[16],"Choose whichever is easiest for you: Use any email address. You'll need to verify it.One click if you have a Google account. No password needed.One click if you have an Apple ID. No password needed.",{"id":131,"title":132,"titles":133,"content":134,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fcreating-account#sign-up-with-email","Sign Up with Email",[16],"Go to the sign up pageVisit lovd.app\u002Fregister on your phone or computer.Enter your detailsYour email addressA password (at least 8 characters)Your name (optional)Complete the security checkThis proves you're a real person, not a robot.Check your emailWe'll send you a verification link. Click it to activate your account.Set up your profileAdd a profile picture and choose your display name. This is how others will see you. Can't find the email? Check your spam folder. If it's not there, wait a few minutes and try again.",{"id":136,"title":137,"titles":138,"content":139,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fcreating-account#sign-up-with-google","Sign Up with Google",[16],"Go to the sign up pageVisit lovd.app\u002Fregister on your phone or computer.Tap \"Register with Google\"You'll be taken to Google's sign-in page.Choose your accountPick the Google account you want to use.You're in!No verification needed. Just set up your profile and you're ready to go.",{"id":141,"title":142,"titles":143,"content":144,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fcreating-account#sign-up-with-apple","Sign Up with Apple",[16],"Go to the sign up pageVisit lovd.app\u002Fregister on your phone or computer.Tap \"Register with Apple\"You'll be taken to Apple's sign-in page.Choose your Apple IDSign in with the Apple ID you want to use. You can choose to share or hide your email.You're in!No verification needed. Just set up your profile and you're ready to go.",{"id":146,"title":147,"titles":148,"content":149,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fcreating-account#after-you-sign-up","After You Sign Up",[16],"Once your account is ready, you'll be asked to complete your profile: Choose a handle - This is your @username (like @jane or @smith_family)Add your name - So your family and friends can find youUpload a photo - Optional, but it helps people recognise you Then you're ready to create your first collection.",{"id":151,"title":152,"titles":153,"content":154,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fcreating-account#trouble-signing-up","Trouble Signing Up?",[16],"Check spam, wait a few minutes, or try a different email address. Still stuck? Contact support.If your email is already registered, log in here. Forgot your password? Use the reset link on the login page. You must be at least 18 years old to use lovd.",{"id":22,"title":21,"titles":156,"content":157,"level":124},[],"Set up a collection to start sharing photos with the people you choose.",{"id":159,"title":160,"titles":161,"content":162,"level":19},"\u002Fhelp\u002Fgetting-started\u002Ffirst-collection#whats-a-collection","What's a Collection?",[21],"A collection is a private space for sharing photos with a specific group of people. Think of it as a \"sharing circle.\" For parents, siblings, grandparents - everyone in your family.For your uni mates, work friends, or the group chat crew.Just for you and your partner. Keep your memories private.Just for you. Great for backing up photos you don't want to share. You can create as many collections as you need. Most people start with one or two and add more over time.",{"id":164,"title":165,"titles":166,"content":167,"level":19},"\u002Fhelp\u002Fgetting-started\u002Ffirst-collection#how-to-create-a-collection","How to Create a Collection",[21],"Open lovd and tap CollectionsYou'll find this in the main menu. If you're brand new, you'll see a welcome screen with a \"Create Collection\" button.Tap \"New Collection\"Look for the button at the top of your collections list.Choose an iconPick something that represents your collection - a house for Family, a heart for your partner, etc.Give it a nameKeep it simple: \"Family\", \"Uni Friends\", \"Spain 2024\", or whatever makes sense to you.Tap CreateThat's it! Your collection is ready.",{"id":169,"title":170,"titles":171,"content":172,"level":19},"\u002Fhelp\u002Fgetting-started\u002Ffirst-collection#whats-next","What's Next?",[21],"Now that you have a collection, you can: Upload some photos and create your first memory.Share your collection with family or friends.",{"id":174,"title":175,"titles":176,"content":177,"level":19},"\u002Fhelp\u002Fgetting-started\u002Ffirst-collection#collection-ideas","Collection Ideas",[21],"Not sure what to create? Here are some popular choices: \"Family\" - The go-to for most people. Add parents, kids, siblings.\"Year Holidays\" - One collection per year's holidays and trips.\"Kids\" - Share photos of the children with grandparents and relatives.\"Just Us\" - A private collection for you and your partner.\"Event Name\" - For a wedding, party, or reunion - invite the guests so everyone can add their photos.",{"id":179,"title":180,"titles":181,"content":182,"level":19},"\u002Fhelp\u002Fgetting-started\u002Ffirst-collection#good-to-know","Good to Know",[21],"Posts can live in multiple collections. If you have a photo from Christmas that you want in both \"Family\" and \"2024 Holidays\", that's easy - just add it to both. Collections are private by default. No one can see your photos until you invite them. You stay in control.",{"id":11,"title":184,"titles":185,"content":186,"level":124},"Welcome to lovd",[],"Get started with lovd - your private space for sharing photos with the people who matter most.",{"id":188,"title":189,"titles":190,"content":191,"level":19},"\u002Fhelp\u002Fgetting-started#your-photos-your-people","Your Photos, Your People",[184],"lovd is a private photo sharing app for families and close friends. No algorithms, no ads, no strangers - just the people you choose. Your photos stay private. We never sell your data or use your photos to train AI.",{"id":193,"title":194,"titles":195,"content":196,"level":19},"\u002Fhelp\u002Fgetting-started#get-started-in-3-steps","Get Started in 3 Steps",[184],"Ready to begin? Here's what to do: Create your accountSign up with your email or Google account. It takes less than a minute.Create AccountMake your first collectionA collection is like a private group - you decide who can see it. Create one for your family, friends, or just yourself.How to create a collection →Add your first postUpload photos from a recent event, trip, or everyday moment. Your memories deserve a safe home.How to make a post →",{"id":198,"title":199,"titles":200,"content":201,"level":19},"\u002Fhelp\u002Fgetting-started#what-can-you-do","What Can You Do?",[184],"Invite your parents, kids, or siblings to a shared collection. Everyone can view and add photos.Browse your photos by date, location, or event. Find that holiday snap from 2019 in seconds.You control who sees what. Collections are private until you invite someone.Use lovd on your phone, tablet, or computer. Your photos sync automatically.",{"id":203,"title":204,"titles":205,"content":206,"level":19},"\u002Fhelp\u002Fgetting-started#key-concepts","Key Concepts",[184],"New to lovd? Here's how things work: Think of these as \"sharing circles.\" Create one for Family, one for Uni Friends, one for your partner - you decide who belongs to each.A post is a single memory - like \"Beach Day\" or \"Mum's Birthday.\" Add photos, a title, and a date. Posts can belong to multiple collections.Posts come in three types: Albums for photo collections, Events for special occasions, and Notes for recipes, journals, and more.Invite people by email. Choose what they can do: just view, add their own photos, or help organise. Change permissions anytime.",{"id":208,"title":209,"titles":210,"content":211,"level":19},"\u002Fhelp\u002Fgetting-started#need-help","Need Help?",[184],"Can't find what you're looking for? Browse the help topics in the menuEmail us at support@lovd.appJoin our Discord community to chat with other users",{"id":27,"title":26,"titles":213,"content":214,"level":124},[],"Add photos and memories to lovd with a simple 4-step process.",{"id":216,"title":217,"titles":218,"content":219,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fmaking-a-post#whats-a-post","What's a Post?",[26],"A post is a single memory in lovd - like \"Beach Holiday\", \"Mum's Birthday\", or \"First Day of School\". Each post can have photos, a title, a date, and a description. Posts come in three types: A collection of photos. Perfect for holidays, events, or everyday moments.Mark a special occasion like a wedding, birthday, graduation, or holiday.Save a recipe, journal entry, workout log, or other text-based memory.",{"id":221,"title":222,"titles":223,"content":224,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fmaking-a-post#how-to-create-a-post","How to Create a Post",[26],"Creating a post takes 4 simple steps: Step 1: Choose the typePick what kind of post you're making.Albums are best for photos. Events mark special occasions (you can pick from weddings, birthdays, holidays, and more). Notes are for text-based content like recipes or journal entries.Step 2: Add your photosSelect photos from your phone or computer. You can:Tap to select multiple photos at onceDrag and drop from your filesPick photos you've already uploaded to lovdThe app will automatically read the date and location from your photos if available.Step 3: Add the detailsGive your post a title, and optionally:Description - Add context or tell the storyDate - When did this happen? (Auto-filled from your photos)Location - Where was it? (Auto-filled if your photos have location data)Step 4: Choose collectionsPick which collections this post belongs to. You can select multiple - for example, add \"Christmas Dinner\" to both \"Family\" and \"2024 Holidays\".You can also skip this step and add the post to collections later. Tap Create and you're done!",{"id":226,"title":227,"titles":228,"content":229,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fmaking-a-post#quick-tips","Quick Tips",[26],"Starting from a collection? If you tap \"New Post\" while viewing a collection, that collection will be pre-selected in Step 4. Dates and locations are automatic. When you upload photos, lovd reads the metadata and fills in the date and location for you. You can always change these manually.",{"id":231,"title":232,"titles":233,"content":234,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fmaking-a-post#event-types","Event Types",[26],"When creating an Event post, you can pick from these occasions: IconEvent Type🎂Birthday💕Anniversary💒Wedding🎉Celebration👶Birth🕯️Memorial🎓School✈️Trip👨‍👩‍👧‍👦Reunion🏠Moving💼Career🏆Achievement⛪Ceremony⚽Sports🐕Pet",{"id":236,"title":237,"titles":238,"content":239,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fmaking-a-post#note-types","Note Types",[26],"Notes are perfect for non-photo memories: IconNote TypeUse it for📔JournalDaily reflections, thoughts💭MemoryPast moments, reminiscences🍳RecipeFamily recipes, cooking experiments✉️LetterLetters to loved ones, future self💬QuoteMemorable sayings, kids' quotes📝ListBucket lists, wishlists, traditions📖StoryStories, creative writing",{"id":241,"title":242,"titles":243,"content":244,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fmaking-a-post#after-creating-your-post","After Creating Your Post",[26],"Your post is now saved in lovd. You can: View it in any collection you added it toEdit it anytime to change the title, description, or photosAdd it to more collections if you want to share it with other groupsRemove it from collections without deleting the original Learn about supported file types and storage.Invite family and friends to see your posts.",{"id":32,"title":31,"titles":246,"content":247,"level":124},[],"Everything you need to know about adding photos to lovd.",{"id":249,"title":250,"titles":251,"content":252,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fuploading-photos#how-uploads-work","How Uploads Work",[31],"Photos are uploaded when you create a post. During Step 2 of post creation, you can select photos from your device or drag and drop them into lovd. Multiple photos at once? Select as many as you like - lovd handles batch uploads automatically.",{"id":254,"title":255,"titles":256,"content":257,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fuploading-photos#supported-file-types","Supported File Types",[31],"lovd accepts these image formats: The most common photo format. Works great.Good for screenshots and graphics with transparency.A modern format that keeps quality while saving space.The default iPhone format. Automatically converted for you.",{"id":259,"title":260,"titles":261,"content":262,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fuploading-photos#file-size-limits","File Size Limits",[31],"Your PlanMax File SizeFree20 MB per photoPersonal50 MB per photoFamily50 MB per photo You choose your upload quality. By default, photos are optimised for the web. You can enable original quality preservation in your account settings or per upload — both options are available on every plan.",{"id":264,"title":265,"titles":266,"content":267,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fuploading-photos#storage-space","Storage Space",[31],"Your total storage depends on your plan: PlanTotal StorageFree500 MBPersonal50 GBFamily100 GB shared Check how much you've used in Account Settings > Storage.",{"id":269,"title":270,"titles":271,"content":272,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fuploading-photos#photo-details-are-automatic","Photo Details Are Automatic",[31],"When you upload photos, lovd reads the hidden data in your images: Date taken - When the photo was capturedLocation - Where it was taken (if your camera saved this)Camera info - What device took the photo This fills in the post details automatically. You can always edit them if needed.",{"id":274,"title":275,"titles":276,"content":277,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fuploading-photos#troubleshooting","Troubleshooting",[31],"",{"id":279,"title":280,"titles":281,"content":282,"level":24},"\u002Fhelp\u002Fgetting-started\u002Fuploading-photos#upload-failed","Upload failed",[31,275],"Check your file sizeIs the photo over 20 MB (free) or 50 MB (paid)? Try a smaller image.Check your storageHave you run out of space? Check your usage in Account Settings.Check your connectionUploads need a stable internet connection. Try again if your signal was weak.Try a different formatIf one file won't upload, try converting it to JPEG.",{"id":284,"title":285,"titles":286,"content":287,"level":24},"\u002Fhelp\u002Fgetting-started\u002Fuploading-photos#upload-seems-stuck","Upload seems stuck",[31,275],"Large photos take time, especially on mobile data. Give it a minute. If it's still stuck: Refresh the pageTry uploading fewer photos at onceCheck your internet connection",{"id":289,"title":290,"titles":291,"content":292,"level":24},"\u002Fhelp\u002Fgetting-started\u002Fuploading-photos#photos-not-appearing","Photos not appearing",[31,275],"After uploading, photos may take a moment to process. If they don't show up after a minute or two: Refresh the pageCheck if the upload completed (look for any error messages)Contact support if the problem continues",{"id":294,"title":295,"titles":296,"content":297,"level":19},"\u002Fhelp\u002Fgetting-started\u002Fuploading-photos#tips-for-better-uploads","Tips for Better Uploads",[31],"Upload full-resolution photos - Don't compress them first; lovd handles optimisationBatch your uploads - It's faster to select 20 photos at once than upload one at a timeUse WiFi for large batches - Mobile data works, but WiFi is more reliable for big uploads",{"id":37,"title":36,"titles":299,"content":300,"level":124},[],"Organise and share your photos with the people who matter.",{"id":302,"title":160,"titles":303,"content":304,"level":19},"\u002Fhelp\u002Fcollections#whats-a-collection",[36],"A collection is a private space for sharing photos with a specific group of people. Unlike folders, collections are about who you share with, not just what you're organising. Share with parents, kids, siblings, grandparents.Keep old memories alive with your university crew.A private space for you and your partner.Share with everyone who was on the holiday.",{"id":306,"title":307,"titles":308,"content":309,"level":19},"\u002Fhelp\u002Fcollections#how-collections-work","How Collections Work",[36],"Posts live inside collections - Each memory you add goes into one or more collectionsPosts can be in multiple collections - Add the Christmas photos to both \"Family\" and \"2024\"Collections are private - No one sees anything until you invite themYou control access - Choose who can view, add photos, or help organise",{"id":311,"title":312,"titles":313,"content":314,"level":19},"\u002Fhelp\u002Fcollections#browse-your-memories","Browse Your Memories",[36],"lovd gives you four ways to view the posts in a collection: See all your photos as thumbnails. Classic and quick.Your memories in date order. Watch your story unfold.See where your photos were taken on an interactive map.Browse by day, month, or year. Find that birthday from 2019. Switch between views using the buttons at the top of your collection.",{"id":316,"title":317,"titles":318,"content":277,"level":19},"\u002Fhelp\u002Fcollections#managing-collections","Managing Collections",[36],{"id":320,"title":321,"titles":322,"content":323,"level":24},"\u002Fhelp\u002Fcollections#edit-a-collection","Edit a collection",[36,317],"Open the collectionTap the Settings icon (gear)Change the name, icon, or descriptionSave your changes",{"id":325,"title":326,"titles":327,"content":328,"level":24},"\u002Fhelp\u002Fcollections#delete-a-collection","Delete a collection",[36,317],"Open collection SettingsScroll to the bottomTap Delete Collection Deleting a collection doesn't delete your photos. Posts that exist in other collections will stay there. Posts that only existed in the deleted collection will become \"unorganised\" and can be added to other collections.",{"id":330,"title":331,"titles":332,"content":333,"level":19},"\u002Fhelp\u002Fcollections#learn-more","Learn More",[36],"Invite family and friends to view or contribute.Understand who can do what in your collections.",{"id":43,"title":42,"titles":335,"content":336,"level":124},[],"Tag people in your photos, create Lovd Ones for those not on the platform, and map your family tree.",{"id":338,"title":339,"titles":340,"content":341,"level":19},"\u002Fhelp\u002Fcollections\u002Fpeople#people-in-lovd","People in lovd",[42],"Everyone who appears in your photos deserves to be remembered. In lovd, there are two types of people: People who have a lovd account and can log in, view collections, and add their own photos.People who don't have an account — grandparents, babies, relatives who've passed, or friends who haven't joined yet.",{"id":343,"title":344,"titles":345,"content":346,"level":19},"\u002Fhelp\u002Fcollections\u002Fpeople#what-are-lovd-ones","What Are Lovd Ones?",[42],"Lovd Ones let you represent anyone in your family tree, even if they'll never create an account. They're perfect for: Past generations — Grandparents, great-grandparents, and ancestors whose photos you're preservingLittle ones — Babies and young children who can't hold a phone yetPeople who've passed — Keep their memory alive by tagging them in photosPeople who haven't joined — Friends or family who may join lovd later Connect later. If a Lovd One eventually creates an account, you can connect the Lovd One to their real account. All their tagged photos carry over automatically.",{"id":348,"title":349,"titles":350,"content":351,"level":19},"\u002Fhelp\u002Fcollections\u002Fpeople#creating-a-lovd-one","Creating a Lovd One",[42],"Open the People sectionNavigate to the People page from the sidebar.Tap \"Add Lovd One\"Enter their first name and optionally their last name.Add a profile picture (optional)Upload a photo so they're easy to recognise when tagging.",{"id":353,"title":354,"titles":355,"content":356,"level":19},"\u002Fhelp\u002Fcollections\u002Fpeople#tagging-people-in-photos","Tagging People in Photos",[42],"When you upload photos or edit a post, you can tag people who appear in them. This works for both users and Lovd Ones. Open a post or photoLook for the Tag People optionSearch for the person by nameSelect them to add the tag Once tagged, you can filter your collections by person — making it easy to find every photo of grandma, your kids, or anyone else.",{"id":358,"title":359,"titles":360,"content":361,"level":19},"\u002Fhelp\u002Fcollections\u002Fpeople#relationships","Relationships",[42],"lovd lets you define how people are connected to you. This helps build your family tree and makes your memories more meaningful.",{"id":363,"title":364,"titles":365,"content":366,"level":24},"\u002Fhelp\u002Fcollections\u002Fpeople#how-to-set-a-relationship","How to set a relationship",[42,359],"Go to the People pageFind the person you want to connect withUse the relationship selector on their cardChoose the relationship type (e.g. parent, sibling, partner, friend)",{"id":368,"title":369,"titles":370,"content":371,"level":24},"\u002Fhelp\u002Fcollections\u002Fpeople#relationship-types","Relationship types",[42,359],"lovd supports a range of relationship categories: Parent, child, sibling, grandparent, grandchild, and more.Spouse, partner, or significant other.Aunt, uncle, cousin, in-law, and other extended family.Friend, colleague, neighbour, or other connections.",{"id":373,"title":374,"titles":375,"content":376,"level":19},"\u002Fhelp\u002Fcollections\u002Fpeople#searching-by-person","Searching by Person",[42],"Once you've tagged people in your photos, you can filter any collection by person: Open the filter panel in a collectionSelect one or more peopleSee only the photos they appear in This is one of the most powerful ways to rediscover memories — find every photo of a specific person across all your collections.",{"id":378,"title":379,"titles":380,"content":381,"level":19},"\u002Fhelp\u002Fcollections\u002Fpeople#tips","Tips",[42],"Tag early, find easily. The more consistently you tag people, the easier it is to find photos later. Even tagging a few key people makes a big difference. Connecting Lovd Ones. When someone finally joins lovd, use the Connect option on their Lovd One card to link it with their new account. Everything transfers seamlessly.",{"id":383,"title":331,"titles":384,"content":385,"level":19},"\u002Fhelp\u002Fcollections\u002Fpeople#learn-more",[42],"Invite family and friends to view or contribute.Set up a collection and start adding memories.",{"id":47,"title":46,"titles":387,"content":388,"level":124},[],"Learn what each role can do in your collections.",{"id":390,"title":391,"titles":392,"content":393,"level":19},"\u002Fhelp\u002Fcollections\u002Fpermissions#the-four-roles","The Four Roles",[46],"Everyone in a collection has one of these roles: The person who created the collection. Full control over everything.Trusted people who can help organise and manage photos.Can add their own photos but can't change anything else.Can see everything but can't add or change photos.",{"id":395,"title":396,"titles":397,"content":398,"level":19},"\u002Fhelp\u002Fcollections\u002Fpermissions#what-each-role-can-do","What Each Role Can Do",[46],"ActionViewerContributorEditorOwnerView photos✓✓✓✓Like and comment✓✓✓✓Download photos✓✓✓✓Upload photos✓✓✓Create posts✓✓✓Edit post details✓✓Remove photos✓✓Invite people✓Change roles✓Remove people✓Delete collection✓",{"id":400,"title":401,"titles":402,"content":277,"level":19},"\u002Fhelp\u002Fcollections\u002Fpermissions#choosing-the-right-role","Choosing the Right Role",[46],{"id":404,"title":405,"titles":406,"content":407,"level":24},"\u002Fhelp\u002Fcollections\u002Fpermissions#use-viewer-for","Use Viewer for:",[46,401],"Extended family who want to see updatesFriends viewing photos from an eventAnyone who shouldn't add or change content",{"id":409,"title":410,"titles":411,"content":412,"level":24},"\u002Fhelp\u002Fcollections\u002Fpermissions#use-contributor-for","Use Contributor for:",[46,401],"Family members at gatheringsEvent guests adding their own photosAnyone who should add but not organise",{"id":414,"title":415,"titles":416,"content":417,"level":24},"\u002Fhelp\u002Fcollections\u002Fpermissions#use-editor-for","Use Editor for:",[46,401],"Your partner or spouseAdult children helping sort photosTrusted family members who help manage memories",{"id":419,"title":420,"titles":421,"content":422,"level":19},"\u002Fhelp\u002Fcollections\u002Fpermissions#changing-someones-role","Changing Someone's Role",[46],"As the collection owner, you can change anyone's role: Open collection SettingsTap the gear icon in your collection.Go to SharingFind the list of people who have access.Tap their roleClick on their current role (e.g., \"Viewer\").Pick a new roleSelect the new permission level. Changes take effect immediately.",{"id":424,"title":425,"titles":426,"content":427,"level":19},"\u002Fhelp\u002Fcollections\u002Fpermissions#removing-someone","Removing Someone",[46],"To remove a person from your collection: Go to Collection Settings > SharingFind the personTap Remove They'll lose access immediately. Any photos they uploaded stay in the collection (unless you remove those separately).",{"id":429,"title":180,"titles":430,"content":431,"level":19},"\u002Fhelp\u002Fcollections\u002Fpermissions#good-to-know",[46],"There's one Owner per collection. You can't transfer ownership or have multiple owners. If you need someone else to manage a collection, make them an Editor - they can do almost everything except manage people. Start with less access. It's easy to upgrade someone from Viewer to Contributor. It's awkward to downgrade them. When in doubt, start low.",{"id":51,"title":50,"titles":433,"content":434,"level":124},[],"Invite family and friends to view and contribute to your collections.",{"id":436,"title":437,"titles":438,"content":439,"level":19},"\u002Fhelp\u002Fcollections\u002Fsharing#sharing-basics","Sharing Basics",[50],"Collections are private by default. Only you can see them until you invite someone. When you share a collection, you choose: Who gets access (by email)What they can do (view only, add photos, or help manage)",{"id":441,"title":442,"titles":443,"content":444,"level":19},"\u002Fhelp\u002Fcollections\u002Fsharing#how-to-share-a-collection","How to Share a Collection",[50],"Open the collectionGo to the collection you want to share.Tap SettingsLook for the gear icon at the top right.Go to SharingFind the Sharing or Invites section.Enter their emailType the email address of the person you want to invite.Choose their rolePick what they can do: Viewer, Contributor, or Editor.Send the inviteThey'll get an email with a link to join.",{"id":446,"title":447,"titles":448,"content":449,"level":19},"\u002Fhelp\u002Fcollections\u002Fsharing#permission-levels","Permission Levels",[50],"Can see photos and leave comments. Can't add or remove anything.Everything a Viewer can do, plus upload their own photos.Everything a Contributor can do, plus organise and remove photos. Not sure which to pick? Start with Viewer. You can always upgrade someone's access later. For more details, see Understanding Permissions.",{"id":451,"title":452,"titles":453,"content":277,"level":19},"\u002Fhelp\u002Fcollections\u002Fsharing#managing-access","Managing Access",[50],{"id":455,"title":456,"titles":457,"content":458,"level":24},"\u002Fhelp\u002Fcollections\u002Fsharing#see-who-has-access","See who has access",[50,452],"Go to Collection Settings > Sharing to see everyone who can view the collection.",{"id":460,"title":461,"titles":462,"content":463,"level":24},"\u002Fhelp\u002Fcollections\u002Fsharing#change-someones-role","Change someone's role",[50,452],"Find them in the sharing listTap their current roleSelect a new role Changes happen immediately.",{"id":465,"title":466,"titles":467,"content":468,"level":24},"\u002Fhelp\u002Fcollections\u002Fsharing#remove-someone","Remove someone",[50,452],"Find them in the sharing listTap Remove (or the X icon)Confirm They'll lose access straight away.",{"id":470,"title":471,"titles":472,"content":277,"level":19},"\u002Fhelp\u002Fcollections\u002Fsharing#invites","Invites",[50],{"id":474,"title":475,"titles":476,"content":477,"level":24},"\u002Fhelp\u002Fcollections\u002Fsharing#pending-invites","Pending invites",[50,471],"When you invite someone, they need to accept before they can see anything. Invites expire after 30 days.",{"id":479,"title":480,"titles":481,"content":482,"level":24},"\u002Fhelp\u002Fcollections\u002Fsharing#they-dont-have-an-account","They don't have an account?",[50,471],"No problem. When they click your invite link, they'll be prompted to create a free lovd account.",{"id":484,"title":485,"titles":486,"content":487,"level":24},"\u002Fhelp\u002Fcollections\u002Fsharing#invite-not-arriving","Invite not arriving?",[50,471],"Ask them to: Check their spam\u002Fjunk folderSearch for \"lovd\" in their emailMake sure they gave you the right email address You can also resend the invite from the Sharing settings.",{"id":489,"title":490,"titles":491,"content":492,"level":19},"\u002Fhelp\u002Fcollections\u002Fsharing#storage-and-sharing","Storage and Sharing",[50],"Contributors use your storage. When someone uploads photos to your collection, it counts against your storage quota, not theirs. This is how free users can contribute to your paid collection. This makes it easy to have everyone add their photos from a holiday or event - they don't need a paid plan.",{"id":61,"title":60,"titles":494,"content":495,"level":124},[],"Download all your photos and account data.",{"id":497,"title":498,"titles":499,"content":500,"level":19},"\u002Fhelp\u002Faccount\u002Fdata-export#your-right-to-your-data","Your Right to Your Data",[60],"Under GDPR Article 20 and other privacy laws, you have the right to receive a copy of all data we hold about you. This is called \"data portability.\"",{"id":502,"title":503,"titles":504,"content":505,"level":19},"\u002Fhelp\u002Faccount\u002Fdata-export#how-to-export-your-data","How to Export Your Data",[60],"Go to Account Settings → DataClick Request Data ExportWait for the export to be preparedClick Download when ready You can request one export every 24 hours. Large accounts with many photos may take a few minutes to process.",{"id":507,"title":508,"titles":509,"content":510,"level":19},"\u002Fhelp\u002Faccount\u002Fdata-export#whats-included","What's Included",[60],"Your export is a ZIP file containing:",{"id":512,"title":513,"titles":514,"content":515,"level":24},"\u002Fhelp\u002Faccount\u002Fdata-export#data-folder","data\u002F folder",[60,508],"profile.json - Your account profile informationcollections.json - All collections you createdposts.json - Posts (events, albums, notes) you createdassets.json - Metadata for all photos you uploadedpeople.json - Lovd Ones you createdrelationships.json - Relationships you definedinvitations.json - Invitations sent and receivedsubscription.json - Your subscription informationactivity_summary.json - Summary statisticscomplete_export.json - All data in a single file",{"id":517,"title":518,"titles":519,"content":520,"level":24},"\u002Fhelp\u002Faccount\u002Fdata-export#assets-folder","assets\u002F folder",[60,508],"manifest.json - List of all asset filesYour uploaded photos in original quality",{"id":522,"title":523,"titles":524,"content":525,"level":24},"\u002Fhelp\u002Faccount\u002Fdata-export#profile-folder","profile\u002F folder",[60,508],"Your profile pictureProfile pictures for Lovd Ones",{"id":527,"title":528,"titles":529,"content":530,"level":19},"\u002Fhelp\u002Faccount\u002Fdata-export#export-format","Export Format",[60],"Your data is provided as: Photos in their original format (JPEG, PNG, HEIC, etc.)Metadata in machine-readable JSON formatEverything packaged in a ZIP file",{"id":532,"title":533,"titles":534,"content":535,"level":19},"\u002Fhelp\u002Faccount\u002Fdata-export#download-time-limits","Download Time Limits",[60],"Export download links are available for 7 days after preparation. After that, you'll need to request a new export.",{"id":537,"title":538,"titles":539,"content":540,"level":19},"\u002Fhelp\u002Faccount\u002Fdata-export#large-accounts","Large Accounts",[60],"For accounts with many photos: Exports are processed in the backgroundYou'll see a progress indicator while processingYou can leave the page and return later - the export will continueFor very large accounts (1000+ photos), the export may include only the first 1000 photos. Contact support@lovd.app if you need a complete export.",{"id":542,"title":379,"titles":543,"content":277,"level":19},"\u002Fhelp\u002Faccount\u002Fdata-export#tips",[60],{"id":545,"title":546,"titles":547,"content":548,"level":24},"\u002Fhelp\u002Faccount\u002Fdata-export#before-leaving-lovd","Before Leaving Lovd",[60,379],"If you're planning to delete your account: Request and download your export firstVerify you have all your photosThen delete your account",{"id":550,"title":551,"titles":552,"content":553,"level":24},"\u002Fhelp\u002Faccount\u002Fdata-export#regular-backups","Regular Backups",[60,379],"We recommend periodically exporting your data as a backup, even if you're staying with Lovd. We do our best to protect your data, but having your own backup is always smart.",{"id":555,"title":556,"titles":557,"content":558,"level":19},"\u002Fhelp\u002Faccount\u002Fdata-export#alternative-email-request","Alternative: Email Request",[60],"You can also email privacy@lovd.app to request your data. We'll respond within 30 days as required by GDPR.",{"id":560,"title":209,"titles":561,"content":562,"level":19},"\u002Fhelp\u002Faccount\u002Fdata-export#need-help",[60],"If you have trouble exporting your data, contact support@lovd.app.",{"id":55,"title":54,"titles":564,"content":565,"level":124},[],"Manage your profile, privacy, notifications, and account preferences.",{"id":567,"title":568,"titles":569,"content":570,"level":19},"\u002Fhelp\u002Faccount#account-overview","Account Overview",[54],"Your Lovd account contains your profile information, preferences, and all your collections and photos.",{"id":572,"title":573,"titles":574,"content":575,"level":19},"\u002Fhelp\u002Faccount#accessing-account-settings","Accessing Account Settings",[54],"Click your profile picture in the top rightSelect Account from the menu Or go directly to lovd.app\u002Faccount.",{"id":577,"title":578,"titles":579,"content":277,"level":19},"\u002Fhelp\u002Faccount#settings-sections","Settings Sections",[54],{"id":581,"title":582,"titles":583,"content":584,"level":24},"\u002Fhelp\u002Faccount#profile","Profile",[54,578],"Update your personal information: Profile pictureDisplay name (first and last name)Handle (@username)Email address Learn more about Profile Settings",{"id":586,"title":587,"titles":588,"content":589,"level":24},"\u002Fhelp\u002Faccount#subscription","Subscription",[54,578],"Manage your plan and billing: View current planUpgrade or downgradeManage family membersView billing history Learn more about Subscriptions",{"id":591,"title":592,"titles":593,"content":594,"level":24},"\u002Fhelp\u002Faccount#storage","Storage",[54,578],"Monitor your storage usage: Space used vs. availableNumber of photosStorage breakdown Learn more about Storage",{"id":596,"title":597,"titles":598,"content":599,"level":24},"\u002Fhelp\u002Faccount#theme","Theme",[54,578],"Customize your visual experience: Light or dark modeColor accent preferencesBorder radius settings",{"id":601,"title":602,"titles":603,"content":604,"level":24},"\u002Fhelp\u002Faccount#privacy","Privacy",[54,578],"Control your privacy preferences: Allow\u002Fdisallow others to tag you in photosEnable\u002Fdisable anonymous usage analytics Learn more about Privacy Settings",{"id":606,"title":607,"titles":608,"content":609,"level":24},"\u002Fhelp\u002Faccount#notifications","Notifications",[54,578],"Manage your email notifications: Collection invite emailsEvent invite emails Learn more about Notification Settings",{"id":611,"title":612,"titles":613,"content":614,"level":24},"\u002Fhelp\u002Faccount#data","Data",[54,578],"Export and manage your data: Request a full data exportDownload all your photos and metadataGDPR data portability Learn more about Data Export",{"id":616,"title":617,"titles":618,"content":277,"level":19},"\u002Fhelp\u002Faccount#security","Security",[54],{"id":620,"title":621,"titles":622,"content":623,"level":24},"\u002Fhelp\u002Faccount#password","Password",[54,617],"To change your password: Log outClick Forgot Password on the login pageFollow the email instructions",{"id":625,"title":626,"titles":627,"content":628,"level":24},"\u002Fhelp\u002Faccount#two-factor-authentication","Two-Factor Authentication",[54,617],"Coming soon. We're working on adding 2FA for enhanced security.",{"id":630,"title":631,"titles":632,"content":633,"level":24},"\u002Fhelp\u002Faccount#active-sessions","Active Sessions",[54,617],"We're working on a feature to view and manage active login sessions.",{"id":635,"title":636,"titles":637,"content":638,"level":19},"\u002Fhelp\u002Faccount#privacy-transparency","Privacy & Transparency",[54],"We are committed to being transparent about how we operate Lovd. We use PostHog to understand how people interact with Lovd. This helps us identify which features are popular and where users are getting stuck. You can opt out of analytics in your Privacy Settings. We never collect sensitive photo data or sell your information.",{"id":640,"title":641,"titles":642,"content":643,"level":24},"\u002Fhelp\u002Faccount#cookie-consent","Cookie Consent",[54,636],"When you first visit lovd., you'll see a cookie consent banner where you can: Accept all cookies (analytics + essential)Reject non-essential cookiesCustomize your preferences Logged-in users manage analytics preferences in their Privacy settings instead.",{"id":645,"title":646,"titles":647,"content":648,"level":24},"\u002Fhelp\u002Faccount#data-sovereignty","Data Sovereignty",[54,636],"Export Anytime - You can export your photos and metadata at any time.Permanent Deletion - When you delete your account, your data is wiped from our servers within 30 days.",{"id":650,"title":209,"titles":651,"content":652,"level":19},"\u002Fhelp\u002Faccount#need-help",[54],"Contact support@lovd.app for account-related issues.",{"id":65,"title":64,"titles":654,"content":655,"level":124},[],"Control which email notifications you receive.",{"id":657,"title":64,"titles":658,"content":659,"level":19},"\u002Fhelp\u002Faccount\u002Fnotifications#notification-settings",[64],"Control which emails you receive from lovd. We believe in minimal, useful notifications - no spam, ever.",{"id":661,"title":662,"titles":663,"content":664,"level":19},"\u002Fhelp\u002Faccount\u002Fnotifications#accessing-notification-settings","Accessing Notification Settings",[64],"Click your profile picture in the top rightSelect Account from the menuClick Notifications in the sidebar Or go directly to lovd.app\u002Faccount\u002Fnotifications.",{"id":666,"title":667,"titles":668,"content":277,"level":19},"\u002Fhelp\u002Faccount\u002Fnotifications#email-notifications","Email Notifications",[64],{"id":670,"title":671,"titles":672,"content":673,"level":24},"\u002Fhelp\u002Faccount\u002Fnotifications#collection-invites","Collection Invites",[64,667],"When someone invites you to join their collection, you can receive an email notification. When enabled: You'll get an email when invited to a collectionThe email includes who invited you and the collection nameYou can accept or decline directly from the email When disabled: You won't receive emails for collection invitesYou can still see invites in the app under Notifications",{"id":675,"title":676,"titles":677,"content":678,"level":24},"\u002Fhelp\u002Faccount\u002Fnotifications#event-invites","Event Invites",[64,667],"When someone invites you to an event (birthday, anniversary, etc.), you can receive an email notification. When enabled: You'll get an email when invited to an eventThe email includes event details (date, location, etc.)You can RSVP directly from the email When disabled: You won't receive emails for event invitesYou can still see invites in the app under Notifications",{"id":680,"title":681,"titles":682,"content":683,"level":19},"\u002Fhelp\u002Faccount\u002Fnotifications#in-app-notifications","In-App Notifications",[64],"Regardless of your email settings, you'll always see notifications in the app: Click the bell icon in the top navigationView all pending invites and updatesAccept, decline, or dismiss notifications",{"id":685,"title":686,"titles":687,"content":688,"level":19},"\u002Fhelp\u002Faccount\u002Fnotifications#transactional-emails","Transactional Emails",[64],"Some emails can't be disabled as they're essential for your account: Password reset - When you request to reset your passwordEmail verification - When you change your email addressAccount security - Suspicious login attempts or security alertsBilling receipts - Payment confirmations for paid plans",{"id":690,"title":379,"titles":691,"content":277,"level":19},"\u002Fhelp\u002Faccount\u002Fnotifications#tips",[64],{"id":693,"title":694,"titles":695,"content":696,"level":24},"\u002Fhelp\u002Faccount\u002Fnotifications#too-many-emails","Too Many Emails?",[64,379],"If you're getting too many emails: Go to Account → NotificationsDisable the categories you don't needYou can always check the app for updates instead",{"id":698,"title":699,"titles":700,"content":701,"level":24},"\u002Fhelp\u002Faccount\u002Fnotifications#missing-emails","Missing Emails?",[64,379],"If you're not receiving expected emails: Check your spam\u002Fjunk folderAdd noreply@lovd.app to your contactsMake sure the notification type is enabled in settings",{"id":703,"title":704,"titles":705,"content":706,"level":19},"\u002Fhelp\u002Faccount\u002Fnotifications#related","Related",[64],"Privacy Settings - Control tagging and analyticsProfile Settings - Update your email address",{"id":69,"title":68,"titles":708,"content":709,"level":124},[],"Control who can tag you and manage analytics preferences.",{"id":711,"title":68,"titles":712,"content":713,"level":19},"\u002Fhelp\u002Faccount\u002Fprivacy#privacy-settings",[68],"Your privacy settings let you control how others interact with you on lovd. and whether you share anonymous usage data with us.",{"id":715,"title":716,"titles":717,"content":718,"level":19},"\u002Fhelp\u002Faccount\u002Fprivacy#accessing-privacy-settings","Accessing Privacy Settings",[68],"Click your profile picture in the top rightSelect Account from the menuClick Privacy in the sidebar Or go directly to lovd.app\u002Faccount\u002Fprivacy.",{"id":720,"title":721,"titles":722,"content":277,"level":19},"\u002Fhelp\u002Faccount\u002Fprivacy#tagging-settings","Tagging Settings",[68],{"id":724,"title":725,"titles":726,"content":727,"level":24},"\u002Fhelp\u002Faccount\u002Fprivacy#allow-tagging","Allow Tagging",[68,721],"When enabled, other users can tag you in their photos and content. This helps families and friends connect memories together. When enabled: Others can tag you in photos they uploadYou'll appear in their tagged people listsTagged photos will be linked to your profile When disabled: No one can tag you in new photosExisting tags remain until manually removedYou won't appear in tag suggestions Disabling tagging doesn't remove existing tags. Contact the photo owner to remove specific tags.",{"id":729,"title":730,"titles":731,"content":277,"level":19},"\u002Fhelp\u002Faccount\u002Fprivacy#analytics-settings","Analytics Settings",[68],{"id":733,"title":734,"titles":735,"content":736,"level":24},"\u002Fhelp\u002Faccount\u002Fprivacy#usage-analytics","Usage Analytics",[68,730],"We use anonymous analytics to understand how people use lovd. This helps us improve the app and fix issues. What we collect: Which features are used mostWhere users get stuckGeneral usage patternsError reports What we never collect: Your photos or their contentsPersonal informationAnything we could sell to advertisers",{"id":738,"title":739,"titles":740,"content":741,"level":24},"\u002Fhelp\u002Faccount\u002Fprivacy#opting-out","Opting Out",[68,730],"You can disable analytics at any time: Go to Account → PrivacyToggle off Usage AnalyticsClick Save Changes When disabled, we won't collect any usage data from your account. Keeping analytics enabled helps us build a better lovd. for everyone, but we respect your choice either way.",{"id":743,"title":744,"titles":745,"content":746,"level":19},"\u002Fhelp\u002Faccount\u002Fprivacy#cookie-preferences","Cookie Preferences",[68],"If you're not logged in, you'll see a cookie consent banner. You can: Accept All - Enable analytics and essential cookiesReject All - Only essential cookies (required for the site to work)Customize - Choose which categories to enable Logged-in users manage analytics through the Privacy settings instead.",{"id":748,"title":704,"titles":749,"content":750,"level":19},"\u002Fhelp\u002Faccount\u002Fprivacy#related",[68],"Profile Settings - Update your name and photoNotification Settings - Control email preferencesData Export - Download your data",{"id":73,"title":72,"titles":752,"content":753,"level":124},[],"Update your name, handle, email, and profile picture.",{"id":755,"title":756,"titles":757,"content":758,"level":19},"\u002Fhelp\u002Faccount\u002Fprofile#your-profile","Your Profile",[72],"Your profile is how you appear to others on lovd. It includes your name, handle, email, and profile picture.",{"id":760,"title":761,"titles":762,"content":763,"level":19},"\u002Fhelp\u002Faccount\u002Fprofile#accessing-profile-settings","Accessing Profile Settings",[72],"Click your profile picture in the top rightSelect Account from the menuClick Profile in the sidebar Or go directly to lovd.app\u002Faccount\u002Fprofile.",{"id":765,"title":766,"titles":767,"content":277,"level":19},"\u002Fhelp\u002Faccount\u002Fprofile#profile-picture","Profile Picture",[72],{"id":769,"title":770,"titles":771,"content":772,"level":24},"\u002Fhelp\u002Faccount\u002Fprofile#adding-a-profile-picture","Adding a Profile Picture",[72,766],"Go to Account → ProfileClick Choose PhotoSelect an image from your deviceClick Save Changes",{"id":774,"title":775,"titles":776,"content":777,"level":24},"\u002Fhelp\u002Faccount\u002Fprofile#requirements","Requirements",[72,766],"Supported formats: JPEG, PNG, WebPRecommended size: At least 200x200 pixelsMaximum file size: 5 MB",{"id":779,"title":780,"titles":781,"content":782,"level":24},"\u002Fhelp\u002Faccount\u002Fprofile#removing-your-profile-picture","Removing Your Profile Picture",[72,766],"Currently, you can replace your profile picture with a new one. To remove it entirely, contact support@lovd.app.",{"id":784,"title":785,"titles":786,"content":787,"level":19},"\u002Fhelp\u002Faccount\u002Fprofile#handle-username","Handle (@username)",[72],"Your handle is your unique username on lovd. It appears as @yourhandle.",{"id":789,"title":775,"titles":790,"content":791,"level":24},"\u002Fhelp\u002Faccount\u002Fprofile#requirements-1",[72,785],"3-30 characters longMust start with a letterCan contain letters, numbers, and underscoresMust be unique (not taken by another user)",{"id":793,"title":794,"titles":795,"content":796,"level":24},"\u002Fhelp\u002Faccount\u002Fprofile#changing-your-handle","Changing Your Handle",[72,785],"Go to Account → ProfileEnter your new handle in the Handle fieldThe system will check if it's availableClick Save Changes",{"id":798,"title":799,"titles":800,"content":801,"level":19},"\u002Fhelp\u002Faccount\u002Fprofile#display-name","Display Name",[72],"Your first and last name appear: On your profileIn collection member listsIn activity feedsWhen others tag you in photos You can use your real name or a nickname.",{"id":803,"title":804,"titles":805,"content":806,"level":19},"\u002Fhelp\u002Faccount\u002Fprofile#email-address","Email Address",[72],"Your email is used for: Logging inReceiving notifications (if enabled)Account recoveryBilling receipts (for paid plans)",{"id":808,"title":809,"titles":810,"content":811,"level":24},"\u002Fhelp\u002Faccount\u002Fprofile#changing-your-email","Changing Your Email",[72,804],"Go to Account → ProfileClick Change Email under the email fieldEnter your new email addressClick Send ConfirmationVerify the new email address via the link we send Your old email will no longer work for login after verification.",{"id":813,"title":814,"titles":815,"content":816,"level":19},"\u002Fhelp\u002Faccount\u002Fprofile#visibility","Visibility",[72],"Your profile picture is visible to anyone you share collections withYour name appears in collection member listsYour handle is visible when others search for youYour email is only visible to you",{"id":818,"title":704,"titles":819,"content":820,"level":19},"\u002Fhelp\u002Faccount\u002Fprofile#related",[72],"Privacy Settings - Control tagging and analyticsNotification Settings - Manage email preferences",{"id":77,"title":76,"titles":822,"content":823,"level":124},[],"Monitor and manage your storage usage.",{"id":825,"title":826,"titles":827,"content":828,"level":19},"\u002Fhelp\u002Faccount\u002Fstorage#understanding-storage","Understanding Storage",[76],"Your storage limit depends on your subscription plan: PlanStorageFree500 MBPersonal50 GBFamily100 GB (shared)",{"id":830,"title":831,"titles":832,"content":833,"level":19},"\u002Fhelp\u002Faccount\u002Fstorage#viewing-storage-usage","Viewing Storage Usage",[76],"Go to Account > Subscription > StorageSee your current usage The storage page shows: Total space usedSpace remainingPercentage usedNumber of photos",{"id":835,"title":836,"titles":837,"content":838,"level":19},"\u002Fhelp\u002Faccount\u002Fstorage#what-counts-toward-storage","What Counts Toward Storage",[76],"Storage is calculated based on photos in collections you own: Your uploads to your collections countOthers' uploads to your collections countYour uploads to others' collections don't count against you",{"id":840,"title":841,"titles":842,"content":843,"level":24},"\u002Fhelp\u002Faccount\u002Fstorage#example","Example",[76,836],"You upload 1 GB to your collection → Uses your storageFriend uploads 500 MB to your collection → Uses your storageYou upload 2 GB to friend's collection → Uses friend's storage",{"id":845,"title":846,"titles":847,"content":848,"level":19},"\u002Fhelp\u002Faccount\u002Fstorage#family-plan-storage","Family Plan Storage",[76],"On a Family plan, storage is pooled: All family members share 100 GBAnyone's uploads count toward the shared totalThe owner sees total usageIndividual member usage isn't broken down",{"id":850,"title":851,"titles":852,"content":853,"level":19},"\u002Fhelp\u002Faccount\u002Fstorage#freeing-up-storage","Freeing Up Storage",[76],"If you're running low on storage:",{"id":855,"title":856,"titles":857,"content":858,"level":24},"\u002Fhelp\u002Faccount\u002Fstorage#delete-photos-you-dont-need","Delete Photos You Don't Need",[76,851],"Go to a collectionSelect unwanted photosDelete them Deleted photos are removed immediately.",{"id":860,"title":861,"titles":862,"content":863,"level":24},"\u002Fhelp\u002Faccount\u002Fstorage#remove-duplicate-photos","Remove Duplicate Photos",[76,851],"Look for photos that exist in multiple collections unnecessarily.",{"id":865,"title":866,"titles":867,"content":868,"level":24},"\u002Fhelp\u002Faccount\u002Fstorage#upgrade-your-plan","Upgrade Your Plan",[76,851],"If you need more space: Go to Account > SubscriptionChoose a larger planStorage increases immediately",{"id":870,"title":871,"titles":872,"content":873,"level":19},"\u002Fhelp\u002Faccount\u002Fstorage#storage-warnings","Storage Warnings",[76],"We'll notify you when: You reach 80% of your limitYou reach 90% of your limitYou're at capacity",{"id":875,"title":876,"titles":877,"content":878,"level":19},"\u002Fhelp\u002Faccount\u002Fstorage#what-happens-at-capacity","What Happens at Capacity",[76],"When you hit your storage limit: You cannot upload new photosExisting photos remain accessibleYou can still view, share, and organizeDelete photos or upgrade to upload again",{"id":880,"title":881,"titles":882,"content":883,"level":19},"\u002Fhelp\u002Faccount\u002Fstorage#tips-for-managing-storage","Tips for Managing Storage",[76],"Upload selectively - Don't upload every photo, choose the best onesReview periodically - Delete blurry or duplicate photosConsider quality - Very high resolution photos use more spaceCheck shared collections - Others' uploads to your collections use your storage",{"id":87,"title":86,"titles":885,"content":886,"level":124},[],"Payment methods, invoices, and managing your billing information.",{"id":888,"title":889,"titles":890,"content":891,"level":19},"\u002Fhelp\u002Fsubscription\u002Fbilling#payment-processing","Payment Processing",[86],"lovd uses Polar.sh as our payment processor. Polar acts as the Merchant of Record, which means: Invoices come from Polar, not lovd directlyThey handle tax collection and complianceYour payment information is stored securely by Polar",{"id":893,"title":894,"titles":895,"content":896,"level":19},"\u002Fhelp\u002Fsubscription\u002Fbilling#accepted-payment-methods","Accepted Payment Methods",[86],"Credit and debit cards (Visa, Mastercard, American Express)Some local payment methods depending on your region",{"id":898,"title":899,"titles":900,"content":901,"level":19},"\u002Fhelp\u002Fsubscription\u002Fbilling#billing-cycle","Billing Cycle",[86],"All subscriptions are billed annuallyYour subscription renews automatically each yearYou can cancel anytime (see Cancellation)",{"id":903,"title":904,"titles":905,"content":906,"level":19},"\u002Fhelp\u002Fsubscription\u002Fbilling#viewing-your-billing-history","Viewing Your Billing History",[86],"Go to Account > Subscription > BillingScroll down to Billing HistoryView all past payments Each entry shows: Date of paymentAmount paidInvoice numberDownload link for the invoice",{"id":908,"title":909,"titles":910,"content":277,"level":19},"\u002Fhelp\u002Fsubscription\u002Fbilling#invoices","Invoices",[86],{"id":912,"title":913,"titles":914,"content":915,"level":24},"\u002Fhelp\u002Fsubscription\u002Fbilling#downloading-invoices","Downloading Invoices",[86,909],"Go to Account > Subscription > BillingFind the payment in Billing HistoryClick Invoice to download",{"id":917,"title":918,"titles":919,"content":920,"level":24},"\u002Fhelp\u002Fsubscription\u002Fbilling#invoice-contents","Invoice Contents",[86,909],"Invoices include: Your billing detailsPolar as the sellerAmount paid including tax breakdownInvoice number for your records",{"id":922,"title":923,"titles":924,"content":925,"level":19},"\u002Fhelp\u002Fsubscription\u002Fbilling#updating-payment-method","Updating Payment Method",[86],"To update your payment information: Go to Account > Subscription > BillingClick Manage Subscription (opens Polar customer portal)Update your payment method there",{"id":927,"title":928,"titles":929,"content":930,"level":19},"\u002Fhelp\u002Fsubscription\u002Fbilling#failed-payments","Failed Payments",[86],"If a payment fails: You'll receive an email notificationWe'll retry the payment a few timesYour access continues during retry periodUpdate your payment method to resolve If all retries fail, your subscription may be cancelled.",{"id":932,"title":933,"titles":934,"content":935,"level":19},"\u002Fhelp\u002Fsubscription\u002Fbilling#taxes","Taxes",[86],"lovd prices exclude tax. The actual tax depends on your location: EU customers: VAT is added based on your countryUS customers: Sales tax may apply based on your stateOther regions: Local taxes may apply Tax is calculated and shown at checkout before you pay.",{"id":937,"title":938,"titles":939,"content":940,"level":19},"\u002Fhelp\u002Fsubscription\u002Fbilling#refunds","Refunds",[86],"We generally don't offer refunds for subscription payments, as you retain access for the full billing period. However: If you were charged in error, contact usIf there's a technical issue preventing access, we'll make it right Contact support@lovd.app for billing issues.",{"id":91,"title":90,"titles":942,"content":943,"level":124},[],"How to cancel your subscription and what happens to your data.",{"id":945,"title":946,"titles":947,"content":948,"level":19},"\u002Fhelp\u002Fsubscription\u002Fcancellation#how-to-cancel","How to Cancel",[90],"Go to Account > Subscription > BillingClick Cancel SubscriptionConfirm your cancellation Your subscription will be marked as \"Cancelling.\"",{"id":950,"title":951,"titles":952,"content":277,"level":19},"\u002Fhelp\u002Fsubscription\u002Fcancellation#what-happens-after-cancellation","What Happens After Cancellation",[90],{"id":954,"title":955,"titles":956,"content":957,"level":24},"\u002Fhelp\u002Fsubscription\u002Fcancellation#immediate-effects","Immediate Effects",[90,951],"Your subscription won't renewYou keep full access until your billing period endsNo refund for remaining time",{"id":959,"title":960,"titles":961,"content":962,"level":24},"\u002Fhelp\u002Fsubscription\u002Fcancellation#at-period-end","At Period End",[90,951],"When your current period expires: You revert to the Explorer plan (500 MB)Your collections remain intactYour photos remain accessibleYou cannot upload if over 500 MB",{"id":964,"title":965,"titles":966,"content":967,"level":24},"\u002Fhelp\u002Fsubscription\u002Fcancellation#_90-day-read-only-period","90-Day Read-Only Period",[90,951],"After your billing period ends, you get 90 days of read-only access: You can view all your photos and collectionsYou can download your contentYou cannot upload new photos After 90 days, your content is safely stored but you'll need to resubscribe to access it. We never delete your photos due to cancellation.",{"id":969,"title":970,"titles":971,"content":972,"level":24},"\u002Fhelp\u002Fsubscription\u002Fcancellation#if-youre-over-the-free-limit","If You're Over the Free Limit",[90,951],"If your storage exceeds 500 MB after cancellation: You can still view and download all photosYou cannot upload new photosYou'll need to delete content or resubscribe to upload again We never delete your photos automatically. Take your time deciding what to keep.",{"id":974,"title":975,"titles":976,"content":977,"level":19},"\u002Fhelp\u002Fsubscription\u002Fcancellation#reactivating-your-subscription","Reactivating Your Subscription",[90],"Changed your mind? You can resubscribe anytime.",{"id":979,"title":980,"titles":981,"content":982,"level":24},"\u002Fhelp\u002Fsubscription\u002Fcancellation#before-period-ends","Before Period Ends",[90,975],"If your subscription is cancelling but still active: Go to Account > Subscription > BillingClick ResubscribeYour subscription continues as normal",{"id":984,"title":985,"titles":986,"content":987,"level":24},"\u002Fhelp\u002Fsubscription\u002Fcancellation#after-period-ends","After Period Ends",[90,975],"If your subscription has fully expired: Go to Account > SubscriptionChoose a planComplete checkoutYour access is restored instantly",{"id":989,"title":990,"titles":991,"content":992,"level":19},"\u002Fhelp\u002Fsubscription\u002Fcancellation#family-plan-cancellation","Family Plan Cancellation",[90],"If you cancel a Family plan: All family members lose their upgraded accessEveryone reverts to Explorer plansAll photos and collections remainFamily members may need to manage their own storage Consider warning family members before cancelling.",{"id":994,"title":995,"titles":996,"content":997,"level":19},"\u002Fhelp\u002Fsubscription\u002Fcancellation#data-after-cancellation","Data After Cancellation",[90],"We don't delete your data when you cancel: Collections: Remain exactly as they werePhotos: Stay in your accountShared access: People you invited can still view (if your collections are under the limit) If you want to delete your data, see Data Deletion.",{"id":999,"title":1000,"titles":1001,"content":1002,"level":19},"\u002Fhelp\u002Fsubscription\u002Fcancellation#after-the-90-day-period","After the 90-Day Period",[90],"Once your 90-day read-only access expires: Your photos and collections are safely storedYou need to resubscribe to access them againWe never automatically delete your photos We'll email you before your read-only access expires.",{"id":1004,"title":209,"titles":1005,"content":1006,"level":19},"\u002Fhelp\u002Fsubscription\u002Fcancellation#need-help",[90],"If you're cancelling due to an issue we can fix, please contact us. We'd love the chance to help.",{"id":95,"title":94,"titles":1008,"content":1009,"level":124},[],"How the Family plan works and how to manage family members.",{"id":1011,"title":1012,"titles":1013,"content":1014,"level":19},"\u002Fhelp\u002Fsubscription\u002Ffamily-plan#family-plan-overview","Family Plan Overview",[94],"The Family plan ($60\u002Fyear) lets up to 4 people share 100 GB of storage. It's designed for households where multiple people want to store and share photos.",{"id":1016,"title":1017,"titles":1018,"content":1019,"level":19},"\u002Fhelp\u002Fsubscription\u002Ffamily-plan#how-shared-storage-works","How Shared Storage Works",[94],"Unlike individual plans where each person has their own storage, the Family plan uses a shared storage pool: All 4 members draw from the same 100 GBPhotos uploaded by any member count toward the shared limitOne person might use 60 GB, another 40 GB—it's flexibleThe owner can see total usage but not per-person breakdown",{"id":1021,"title":841,"titles":1022,"content":1023,"level":24},"\u002Fhelp\u002Fsubscription\u002Ffamily-plan#example",[94,1017],"The Smith family has 4 members on a Family plan: Mom uploads 40 GB of photosDad uploads 25 GBTeen uploads 20 GBGrandma uploads 10 GBTotal used: 95 GB of 100 GB Everyone has full access to create collections and upload.",{"id":1025,"title":1026,"titles":1027,"content":277,"level":19},"\u002Fhelp\u002Fsubscription\u002Ffamily-plan#managing-your-family","Managing Your Family",[94],{"id":1029,"title":1030,"titles":1031,"content":1032,"level":24},"\u002Fhelp\u002Fsubscription\u002Ffamily-plan#as-the-family-owner","As the Family Owner",[94,1026],"The person who subscribed is the owner. Owners can: Invite up to 3 family membersRemove family membersSee total storage usageManage the subscription",{"id":1034,"title":1035,"titles":1036,"content":1037,"level":24},"\u002Fhelp\u002Fsubscription\u002Ffamily-plan#inviting-family-members","Inviting Family Members",[94,1026],"Go to Account > Subscription > FamilyEnter the email of the person to inviteClick Add Member Requirements: They must have an lovd account (or create one)They cannot have their own paid subscriptionYou can have up to 4 total members (including yourself)",{"id":1039,"title":1040,"titles":1041,"content":1042,"level":24},"\u002Fhelp\u002Fsubscription\u002Ffamily-plan#removing-family-members","Removing Family Members",[94,1026],"Go to Account > Subscription > FamilyFind the member you want to removeClick Remove Their photos remain in their collections, but they'll revert to a free account.",{"id":1044,"title":1045,"titles":1046,"content":1047,"level":19},"\u002Fhelp\u002Fsubscription\u002Ffamily-plan#as-a-family-member","As a Family Member",[94],"If someone invites you to their family plan: You get access to the shared 100 GB storage poolYou can create your own collectionsYour photos are yours—stored in your collectionsYou see \"Family Plan\" in your subscription settingsYou can leave the family plan anytime",{"id":1049,"title":1050,"titles":1051,"content":1052,"level":24},"\u002Fhelp\u002Fsubscription\u002Ffamily-plan#leaving-a-family-plan","Leaving a Family Plan",[94,1045],"Go to Account > Subscription > FamilyClick Leave Family Plan After leaving: You revert to a free account (500 MB)Your collections and photos remainYou may need to delete content if over the free limit",{"id":1054,"title":1055,"titles":1056,"content":277,"level":19},"\u002Fhelp\u002Fsubscription\u002Ffamily-plan#family-plan-faq","Family Plan FAQ",[94],{"id":1058,"title":1059,"titles":1060,"content":1061,"level":24},"\u002Fhelp\u002Fsubscription\u002Ffamily-plan#can-family-members-see-each-others-photos","Can family members see each other's photos?",[94,1055],"Only if they share collections with each other. Each person's collections are private until shared.",{"id":1063,"title":1064,"titles":1065,"content":1066,"level":24},"\u002Fhelp\u002Fsubscription\u002Ffamily-plan#what-happens-if-we-exceed-100-gb","What happens if we exceed 100 GB?",[94,1055],"No one can upload new photos until storage is freed up. Existing photos remain accessible.",{"id":1068,"title":1069,"titles":1070,"content":1071,"level":24},"\u002Fhelp\u002Fsubscription\u002Ffamily-plan#can-i-transfer-ownership","Can I transfer ownership?",[94,1055],"Not currently. If the owner wants to leave, they should cancel and have another family member start a new plan.",{"id":1073,"title":1074,"titles":1075,"content":1076,"level":24},"\u002Fhelp\u002Fsubscription\u002Ffamily-plan#what-if-a-family-member-abuses-storage","What if a family member abuses storage?",[94,1055],"The owner can remove them from the plan. Consider having a conversation about fair usage.",{"id":81,"title":80,"titles":1078,"content":1079,"level":124},[],"Manage your lovd subscription, storage, and payments.",{"id":1081,"title":1082,"titles":1083,"content":1084,"level":19},"\u002Fhelp\u002Fsubscription#subscription-plans","Subscription Plans",[80],"lovd offers three tiers to fit different needs:",{"id":1086,"title":1087,"titles":1088,"content":1089,"level":24},"\u002Fhelp\u002Fsubscription#free","Free",[80,1082],"500 MB storageUnlimited collectionsShare with anyone Perfect for trying lovd or light usage.",{"id":1091,"title":1092,"titles":1093,"content":1094,"level":24},"\u002Fhelp\u002Fsubscription#personal-30year","Personal - $30\u002Fyear",[80,1082],"50 GB storagePriority support Best for individuals and small families.",{"id":1096,"title":1097,"titles":1098,"content":1099,"level":24},"\u002Fhelp\u002Fsubscription#family-60year","Family - $60\u002Fyear",[80,1082],"100 GB shared storageUp to 4 family membersShared storage pool Perfect for families who want to share memories together.",{"id":1101,"title":1102,"titles":1103,"content":277,"level":19},"\u002Fhelp\u002Fsubscription#managing-your-subscription","Managing Your Subscription",[80],{"id":1105,"title":1106,"titles":1107,"content":1108,"level":24},"\u002Fhelp\u002Fsubscription#view-current-plan","View Current Plan",[80,1102],"Go to Account > Subscription > Billing to see: Your current planStorage usedRenewal datePayment history",{"id":1110,"title":866,"titles":1111,"content":1112,"level":24},"\u002Fhelp\u002Fsubscription#upgrade-your-plan",[80,1102],"Go to Account > SubscriptionChoose a new planComplete checkoutYour upgrade is instant",{"id":1114,"title":1115,"titles":1116,"content":1117,"level":24},"\u002Fhelp\u002Fsubscription#downgrade-or-cancel","Downgrade or Cancel",[80,1102],"See Cancellation for details.",{"id":1119,"title":331,"titles":1120,"content":1121,"level":19},"\u002Fhelp\u002Fsubscription#learn-more",[80],"Understanding Plans - Detailed plan comparisonBilling & Payments - Payment methods, invoices, and receiptsFamily Plan - How shared storage worksCancellation - How to cancel and what happens",{"id":99,"title":98,"titles":1123,"content":1124,"level":124},[],"Compare lovd subscription plans and find the right one for you.",{"id":1126,"title":1127,"titles":1128,"content":1129,"level":19},"\u002Fhelp\u002Fsubscription\u002Fplans#plan-comparison","Plan Comparison",[98],"FeatureFreePersonalFamilyPrice$0$30\u002Fyear$60\u002FyearStorage500 MB50 GB100 GB sharedPhoto QualityCompressed or OriginalCompressed or OriginalCompressed or OriginalCollectionsUnlimitedUnlimitedUnlimitedShare with othersYesYesYesInvite contributorsYesYesYesFamily members--Up to 4Priority support-YesYes",{"id":1131,"title":1132,"titles":1133,"content":1134,"level":19},"\u002Fhelp\u002Fsubscription\u002Fplans#free-plan","Free Plan",[98],"The free plan is designed for light users who want to try out the platform or mainly contribute to others' collections. Storage: 500 MB (roughly 200-500 photos).Quality: Compressed by default; original quality available in settings.Upload Limit: 20 MB per file.",{"id":1136,"title":1137,"titles":1138,"content":1139,"level":19},"\u002Fhelp\u002Fsubscription\u002Fplans#personal-plan-30year","Personal Plan - $30\u002Fyear",[98],"The Personal plan is built for those who value their photography and want to keep memories in their best possible light. 50 GB Storage (roughly 20,000-50,000 photos).50 MB File Limit - Plenty of room for high-resolution DSLR and mirrorless photos.Priority Support - Move to the front of the queue if you ever have questions.",{"id":1141,"title":1142,"titles":1143,"content":1144,"level":19},"\u002Fhelp\u002Fsubscription\u002Fplans#family-plan-60year","Family Plan - $60\u002Fyear",[98],"The ultimate shared history for your household. Everything in the Personal plan, but for your entire family. 100 GB Shared Storage pooled among up to 4 members.Full Privacy - Family members share storage, but collections remain private until shared.Everything from Personal - Including 50MB upload limits for all members. Learn more about Family Plans",{"id":1146,"title":1147,"titles":1148,"content":1149,"level":19},"\u002Fhelp\u002Fsubscription\u002Fplans#pricing-philosophy","Pricing Philosophy",[98],"We believe in fair, transparent pricing: Annual billing only - Simpler for everyone, better value.No hidden fees - The price you see is what you pay (plus applicable taxes).European privacy values - Built in Amsterdam with GDPR-native data protection. Prices exclude applicable taxes (VAT, sales tax) which are calculated at checkout based on your location.",{"id":109,"title":108,"titles":1151,"content":1152,"level":124},[],"How to request deletion of your data and what happens when you do.",{"id":1154,"title":1155,"titles":1156,"content":1157,"level":19},"\u002Fhelp\u002Flegal\u002Fdata-deletion#your-right-to-delete-your-data","Your Right to Delete Your Data",[108],"Under GDPR and other privacy laws, you have the right to request deletion of your personal data. This is sometimes called the \"right to be forgotten.\"",{"id":1159,"title":1160,"titles":1161,"content":277,"level":19},"\u002Fhelp\u002Flegal\u002Fdata-deletion#ways-to-delete-your-data","Ways to Delete Your Data",[108],{"id":1163,"title":1164,"titles":1165,"content":1166,"level":24},"\u002Fhelp\u002Flegal\u002Fdata-deletion#delete-your-account-self-service","Delete Your Account (Self-Service)",[108,1160],"The easiest way to delete all your data is to delete your account: Go to Account SettingsScroll to Delete AccountClick Delete My AccountConfirm your decision This will: Immediately remove your accessDelete all your photos within 30 daysDelete your account information within 30 daysRemove you from all collections",{"id":1168,"title":1169,"titles":1170,"content":1171,"level":24},"\u002Fhelp\u002Flegal\u002Fdata-deletion#delete-specific-content","Delete Specific Content",[108,1160],"To delete individual items without closing your account: Photos: Navigate to the photoClick the delete optionConfirm deletion Collections: Go to the collection settingsClick Delete CollectionConfirm (this deletes all photos in the collection)",{"id":1173,"title":1174,"titles":1175,"content":1176,"level":24},"\u002Fhelp\u002Flegal\u002Fdata-deletion#request-deletion-via-email","Request Deletion via Email",[108,1160],"You can also request deletion by emailing privacy@lovd.app. Include: Your account email addressWhat you want deleted (specific content or entire account)Verification of your identity We'll process your request within 30 days as required by GDPR.",{"id":1178,"title":1179,"titles":1180,"content":1181,"level":19},"\u002Fhelp\u002Flegal\u002Fdata-deletion#what-gets-deleted","What Gets Deleted",[108],"When you delete your account: DataDeletion TimelinePhotos you uploadedWithin 30 daysProfile informationWithin 30 daysCollection metadataWithin 30 daysActivity logsWithin 30 daysBackupsWithin 90 days",{"id":1183,"title":1184,"titles":1185,"content":1186,"level":19},"\u002Fhelp\u002Flegal\u002Fdata-deletion#what-we-may-retain","What We May Retain",[108],"Certain data may be retained even after deletion: Legal Requirements: Payment records (7 years for tax purposes)Records of illegal content reportsData required for ongoing legal proceedings Anonymized Data: Aggregated analytics that cannot identify youStatistical data about platform usage Third-Party Systems: Data shared with payment processors may have separate retention policiesCached content may persist briefly in CDN systems",{"id":1188,"title":1189,"titles":1190,"content":277,"level":19},"\u002Fhelp\u002Flegal\u002Fdata-deletion#important-considerations","Important Considerations",[108],{"id":1192,"title":1193,"titles":1194,"content":1195,"level":24},"\u002Fhelp\u002Flegal\u002Fdata-deletion#before-deleting-your-account","Before Deleting Your Account",[108,1189],"Export your data first - Download your photos and account data before deletionCancel any active subscription - Avoid unexpected chargesCheck shared collections - Your photos in shared collections will be removed",{"id":1197,"title":1198,"titles":1199,"content":1200,"level":24},"\u002Fhelp\u002Flegal\u002Fdata-deletion#collections-you-own","Collections You Own",[108,1189],"If you own collections with other members: Your account deletion removes your accessContent uploaded by others remainsOwnership transfers may need to be arranged beforehand",{"id":1202,"title":1203,"titles":1204,"content":1205,"level":24},"\u002Fhelp\u002Flegal\u002Fdata-deletion#content-in-others-collections","Content in Others' Collections",[108,1189],"Photos you uploaded to collections owned by others: Will be deleted when you delete your accountCollection owners will lose access to your contributions",{"id":1207,"title":1208,"titles":1209,"content":1210,"level":19},"\u002Fhelp\u002Flegal\u002Fdata-deletion#deletion-is-permanent","Deletion is Permanent",[108],"Once your data is deleted: It cannot be recoveredPhotos are permanently lostAccount cannot be restored Make sure you have backups before requesting deletion.",{"id":1212,"title":1213,"titles":1214,"content":1215,"level":19},"\u002Fhelp\u002Flegal\u002Fdata-deletion#processing-time","Processing Time",[108],"Request TypeProcessing TimeSelf-service account deletionImmediate access removal, 30 days for full deletionEmail deletion requestUp to 30 days to processSpecific content deletionImmediateBackup purgeUp to 90 days",{"id":1217,"title":1218,"titles":1219,"content":1220,"level":19},"\u002Fhelp\u002Flegal\u002Fdata-deletion#confirmation","Confirmation",[108],"After deletion: You'll receive an email confirming the requestYou'll receive another email when deletion is completeYou can no longer log in to your account",{"id":1222,"title":1223,"titles":1224,"content":1225,"level":19},"\u002Fhelp\u002Flegal\u002Fdata-deletion#questions","Questions?",[108],"If you have questions about data deletion, contact privacy@lovd.app. For general support, contact support@lovd.app.",{"id":103,"title":102,"titles":1227,"content":1228,"level":124},[],"Terms of Service, Privacy Policy, and other legal documents.",{"id":1230,"title":1231,"titles":1232,"content":1233,"level":19},"\u002Fhelp\u002Flegal#legal-documents","Legal Documents",[102],"This section contains all legal documents governing your use of lovd.",{"id":1235,"title":116,"titles":1236,"content":1237,"level":24},"\u002Fhelp\u002Flegal#terms-of-service",[102,1231],"The rules and conditions for using lovd. Covers: Acceptable use policyProhibited contentAccount terminationLiability limitations",{"id":1239,"title":112,"titles":1240,"content":1241,"level":24},"\u002Fhelp\u002Flegal#privacy-policy",[102,1231],"How we collect, use, and protect your personal data. Covers: What data we collectHow we use itYour rights under GDPRThird-party services",{"id":1243,"title":108,"titles":1244,"content":1152,"level":24},"\u002Fhelp\u002Flegal#data-deletion",[102,1231],{"id":1246,"title":1247,"titles":1248,"content":1249,"level":19},"\u002Fhelp\u002Flegal#company-information","Company Information",[102],"Lovd.app (KVK: 99510774)\nAmsterdam, Netherlands\nBTW-id: NL005390427B04",{"id":1251,"title":1252,"titles":1253,"content":1254,"level":19},"\u002Fhelp\u002Flegal#contact","Contact",[102],"For legal inquiries: legal@lovd.app\nFor privacy matters: privacy@lovd.app\nFor general support: support@lovd.app",{"id":1256,"title":1257,"titles":1258,"content":1259,"level":19},"\u002Fhelp\u002Flegal#governing-law","Governing Law",[102],"lovd is operated from the Netherlands and governed by Dutch law. For EU consumers, you retain all rights under applicable EU consumer protection law.",{"id":113,"title":112,"titles":1261,"content":1262,"level":124},[],"How lovd collects, uses, and protects your personal data. Last updated: 17 March 2026",{"id":1264,"title":1265,"titles":1266,"content":1267,"level":19},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#_1-introduction","1. Introduction",[112],"lovd (\"we,\" \"our,\" or \"us\") is committed to protecting your privacy and ensuring you understand how we handle your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR) and other applicable laws. Data Controller:\nLovd.app (KVK: 99510774)\nAmsterdam, Netherlands\nBTW-id: NL005390427B04\nEmail: privacy@lovd.app",{"id":1269,"title":1270,"titles":1271,"content":277,"level":19},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#_2-information-we-collect","2. Information We Collect",[112],{"id":1273,"title":1274,"titles":1275,"content":1276,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#information-you-provide","Information You Provide",[112,1270],"Account Information: NameEmail addressPassword (stored securely hashed)Profile picture (optional) Payment Information: Billing name and addressPayment details are processed by Polar.sh (our payment processor) and not stored by us Content: Photos and images you uploadCollection names and descriptionsComments and interactions Communications: Support requestsFeedback you provide",{"id":1278,"title":1279,"titles":1280,"content":1281,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#information-collected-automatically","Information Collected Automatically",[112,1270],"Usage Data: Pages visited and features usedTime spent on the platformActions taken (uploads, shares, etc.) Device Information: IP addressBrowser type and versionOperating systemDevice type Cookies and Similar Technologies: Authentication cookies (essential)Preference cookies (functional)Analytics cookies (with consent) See Section 8 for our full Cookie Policy.",{"id":1283,"title":1284,"titles":1285,"content":1286,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#information-from-third-parties","Information from Third Parties",[112,1270],"Authentication Providers:\nIf you sign in via Google or other providers, we receive basic profile information you've authorized them to share.",{"id":1288,"title":1289,"titles":1290,"content":277,"level":19},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#_3-how-we-use-your-information","3. How We Use Your Information",[112],{"id":1292,"title":1293,"titles":1294,"content":1295,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#legal-bases-for-processing","Legal Bases for Processing",[112,1289],"Under GDPR, we process your data based on these legal grounds: PurposeLegal BasisProvide our servicesContract performanceProcess paymentsContract performanceSend service communicationsContract performanceEnsure platform securityLegitimate interestPrevent fraud and abuseLegitimate interestComply with legal obligationsLegal obligationImprove our servicesLegitimate interestSend marketing (with consent)Consent",{"id":1297,"title":1298,"titles":1299,"content":1300,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#specific-uses","Specific Uses",[112,1289],"To Provide Our Services: Store and display your photosEnable sharing and collaborationProcess your subscription To Communicate With You: Service updates and changesSecurity alertsSupport responsesMarketing (only with your consent) To Ensure Safety and Security: Detect and prevent fraudScan for prohibited content (including CSAM)Enforce our Terms of ServiceProtect our users and platform To Improve Our Services: Analyze usage patternsFix bugs and issuesDevelop new features",{"id":1302,"title":1303,"titles":1304,"content":1305,"level":19},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#_4-how-we-share-your-information","4. How We Share Your Information",[112],"We do not sell your personal data. We share information only as described below:",{"id":1307,"title":1308,"titles":1309,"content":1310,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#service-providers","Service Providers",[112,1303],"We use trusted third parties to help operate our services: ProviderPurposeLocationData SharedSupabaseDatabase and storageEU (Frankfurt)Account data, photosPostHogProduct analyticsEU availableUsage data, device infoPolar.shPayment processingEUBilling info, emailCloudflareCDN and securityGlobal (EU processing)IP address, contentVercelHostingEU availableUsage dataResendEmail deliveryUS (EU transfers)Email address, name All providers are bound by data processing agreements ensuring GDPR compliance.",{"id":1312,"title":1313,"titles":1314,"content":1315,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#legal-requirements","Legal Requirements",[112,1303],"We may disclose information when required by law, including: Court orders or legal processGovernment requestsTo protect rights, safety, or propertyTo report illegal content to authorities",{"id":1317,"title":1318,"titles":1319,"content":1320,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#csam-reporting","CSAM Reporting",[112,1303],"We are legally required to report child sexual abuse material (CSAM) to relevant authorities, including the National Center for Missing & Exploited Children (NCMEC). This may include account information and content.",{"id":1322,"title":1323,"titles":1324,"content":1325,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#with-your-consent","With Your Consent",[112,1303],"We may share information with third parties when you explicitly consent, such as sharing photos with other users you invite.",{"id":1327,"title":1328,"titles":1329,"content":1330,"level":19},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#_5-international-data-transfers","5. International Data Transfers",[112],"Your data may be transferred outside the European Economic Area (EEA). When this happens, we ensure appropriate safeguards: EU-US Data Privacy Framework: For US providers certified under the frameworkStandard Contractual Clauses: EU-approved contract termsAdequacy Decisions: Transfers to countries deemed adequate by the EU Commission You can request information about specific safeguards by contacting us.",{"id":1332,"title":1333,"titles":1334,"content":1335,"level":19},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#_6-data-retention","6. Data Retention",[112],"We retain your data only as long as necessary: Data TypeRetention PeriodAccount informationUntil account deletion + 30 daysPhotos and contentUntil deleted by you + 30 days (active); securely stored after 90-day read-only period expires (see Terms of Service)Payment records7 years (legal requirement)Support communications3 yearsServer logs90 daysAnalytics data26 months After subscription cancellation: Content remains accessible for 90 days (read-only)After 90 days, content is securely stored but not accessible until you resubscribeStored content is preserved and restored if you resubscribePhotos are never automatically deleted due to cancellation After account deletion: Content is deleted within 30 daysBackups are purged within 90 daysSome data may be retained longer if required by law",{"id":1337,"title":1338,"titles":1339,"content":1340,"level":19},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#_7-your-rights-under-gdpr","7. Your Rights Under GDPR",[112],"As an EU resident, you have the following rights:",{"id":1342,"title":1343,"titles":1344,"content":1345,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#right-to-access","Right to Access",[112,1338],"You can request a copy of all personal data we hold about you.",{"id":1347,"title":1348,"titles":1349,"content":1350,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#right-to-rectification","Right to Rectification",[112,1338],"You can correct inaccurate or incomplete personal data.",{"id":1352,"title":1353,"titles":1354,"content":1355,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#right-to-erasure-right-to-be-forgotten","Right to Erasure (\"Right to be Forgotten\")",[112,1338],"You can request deletion of your personal data. We will comply unless we have a legal obligation to retain it.",{"id":1357,"title":1358,"titles":1359,"content":1360,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#right-to-restrict-processing","Right to Restrict Processing",[112,1338],"You can ask us to limit how we use your data in certain circumstances.",{"id":1362,"title":1363,"titles":1364,"content":1365,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#right-to-data-portability","Right to Data Portability",[112,1338],"You can request your data in a structured, machine-readable format.",{"id":1367,"title":1368,"titles":1369,"content":1370,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#right-to-object","Right to Object",[112,1338],"You can object to processing based on legitimate interests, including profiling and direct marketing.",{"id":1372,"title":1373,"titles":1374,"content":1375,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#right-to-withdraw-consent","Right to Withdraw Consent",[112,1338],"Where processing is based on consent, you can withdraw it at any time.",{"id":1377,"title":1378,"titles":1379,"content":1380,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#right-to-lodge-a-complaint","Right to Lodge a Complaint",[112,1338],"You can complain to your local data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (https:\u002F\u002Fautoriteitpersoonsgegevens.nl).",{"id":1382,"title":1383,"titles":1384,"content":1385,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#how-to-exercise-your-rights","How to Exercise Your Rights",[112,1338],"Contact us at privacy@lovd.app with your request. We will respond within 30 days. We may ask for verification of your identity. You can also manage some data directly: Download your data: Account Settings > Data ExportDelete your account: Account Settings > Delete AccountUpdate your information: Account Settings > Profile",{"id":1387,"title":1388,"titles":1389,"content":277,"level":19},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#_8-cookie-policy","8. Cookie Policy",[112],{"id":1391,"title":1392,"titles":1393,"content":1394,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#what-are-cookies","What Are Cookies?",[112,1388],"Cookies are small files stored on your device that help websites function and provide information to site owners.",{"id":1396,"title":1397,"titles":1398,"content":1399,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#cookies-we-use","Cookies We Use",[112,1388],"Essential Cookies (Always Active)\nRequired for the website to function. Cannot be disabled. Authentication: Keep you logged inSecurity: Protect against attacksPreferences: Remember your settings Analytics Cookies (Optional)\nHelp us understand how you use lovd. Usage patternsFeature popularityError tracking Third-Party Cookies\nSome services we use may set their own cookies: Cloudflare (security)Analytics services (if enabled)",{"id":1401,"title":1402,"titles":1403,"content":1404,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#managing-cookies","Managing Cookies",[112,1388],"You can control cookies through: Browser settingsOur cookie consent bannerAccount privacy settings Note: Disabling essential cookies may prevent you from using our services.",{"id":1406,"title":1407,"titles":1408,"content":1409,"level":19},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#_9-childrens-privacy","9. Children's Privacy",[112],"lovd is not intended for users under 18 years of age. We do not knowingly collect personal data from children under 18. If we discover we have collected data from someone under 18, we will: Immediately delete their account and dataNotify their parent\u002Fguardian if contact information is available If you believe a child under 18 is using lovd, please contact us immediately at safety@lovd.app.",{"id":1411,"title":1412,"titles":1413,"content":1414,"level":19},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#_10-security","10. Security",[112],"We implement appropriate technical and organizational measures to protect your data: Technical Measures: Encryption in transit (TLS\u002FHTTPS)Encryption at restSecure password hashingRegular security auditsAccess controls and monitoring Organizational Measures: Staff training on data protectionLimited access on a need-to-know basisIncident response proceduresRegular policy reviews Despite our efforts, no system is 100% secure. If you discover a security vulnerability, please report it to security@lovd.app.",{"id":1416,"title":1417,"titles":1418,"content":1419,"level":19},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#_11-changes-to-this-policy","11. Changes to This Policy",[112],"We may update this Privacy Policy periodically. When we make material changes: We will update the \"Last updated\" dateWe will notify you by emailWe may display a notice in the app Your continued use after changes take effect constitutes acceptance of the updated policy.",{"id":1421,"title":1422,"titles":1423,"content":1424,"level":19},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#_12-contact-us","12. Contact Us",[112],"For privacy-related inquiries: Email: privacy@lovd.app General Support: support@lovd.app Postal Address:\nlovd B.V.\nAmsterdam, Netherlands Response Time: We aim to respond within 5 business days, and will address GDPR requests within 30 days as required by law.",{"id":1426,"title":1427,"titles":1428,"content":277,"level":19},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#_13-additional-information-for-specific-regions","13. Additional Information for Specific Regions",[112],{"id":1430,"title":1431,"titles":1432,"content":1433,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#european-economic-area-eea","European Economic Area (EEA)",[112,1427],"This entire policy is designed with GDPR compliance in mind. The legal bases for processing and your rights are detailed in Sections 3 and 7.",{"id":1435,"title":1436,"titles":1437,"content":1438,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#united-kingdom","United Kingdom",[112,1427],"Post-Brexit, we comply with the UK GDPR. Your rights are equivalent to those under EU GDPR.",{"id":1440,"title":1441,"titles":1442,"content":1443,"level":24},"\u002Fhelp\u002Flegal\u002Fprivacy-policy#california-ccpa","California (CCPA)",[112,1427],"While we primarily operate in the EU, California residents have similar rights under CCPA: Right to know what data we collectRight to delete your dataRight to opt-out of data sales (we do not sell data)Right to non-discrimination Contact us at privacy@lovd.app to exercise these rights.",{"id":117,"title":116,"titles":1445,"content":1446,"level":124},[],"Terms and conditions for using lovd's photo sharing platform. Last updated: 17 March 2026",{"id":1448,"title":1449,"titles":1450,"content":1451,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_1-introduction-and-acceptance","1. Introduction and Acceptance",[116],"Welcome to lovd (\"we,\" \"our,\" \"us,\" or the \"Platform\"). These Terms of Service (\"Terms\") govern your access to and use of our photo sharing and storage services. By creating an account or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services. lovd is operated by:\nLovd.app (KVK: 99510774)\nAmsterdam, Netherlands\nBTW-id: NL005390427B04\nEmail: support@lovd.app",{"id":1453,"title":1454,"titles":1455,"content":277,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_2-eligibility","2. Eligibility",[116],{"id":1457,"title":1458,"titles":1459,"content":1460,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#age-requirement","Age Requirement",[116,1454],"You must be at least 18 years old to use lovd. We do not knowingly allow users under 18 to create accounts or use our services. By using lovd, you represent and warrant that you are at least 18 years of age. If we discover that a user is under 18, we will immediately terminate their account and delete their data.",{"id":1462,"title":1463,"titles":1464,"content":1465,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#account-registration","Account Registration",[116,1454],"To use our services, you must: Provide accurate and complete registration informationMaintain the security of your account credentialsPromptly update any changes to your informationAccept responsibility for all activities under your account",{"id":1467,"title":1468,"titles":1469,"content":1470,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_3-our-services","3. Our Services",[116],"lovd provides a platform for storing, organizing, and sharing photos with family and friends. Our services include: Photo and image storageCollection creation and organizationSharing and collaboration featuresFamily plan shared storage pools We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice.",{"id":1472,"title":1473,"titles":1474,"content":277,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_4-subscription-and-payment","4. Subscription and Payment",[116],{"id":1476,"title":1477,"titles":1478,"content":1479,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#pricing","Pricing",[116,1473],"We offer the following subscription tiers: Free: 500 MB storagePersonal: $30\u002Fyear for 50 GB storageFamily: $60\u002Fyear for 100 GB shared storage (up to 4 members) Prices are in USD and exclude applicable taxes. Taxes (including VAT) will be calculated and added at checkout based on your location.",{"id":1481,"title":889,"titles":1482,"content":1483,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#payment-processing",[116,1473],"Payments are processed by Polar.sh, our Merchant of Record. By subscribing, you also agree to Polar's terms of service. Polar handles: Payment processingTax collection and remittanceInvoicing and receiptsSubscription management",{"id":1485,"title":1486,"titles":1487,"content":1488,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#billing-and-cancellation","Billing and Cancellation",[116,1473],"Subscriptions are billed annually in advanceYou may cancel at any time; access continues until the end of your billing periodNo refunds are provided for partial billing periodsWe may change pricing with 30 days' notice",{"id":1490,"title":1491,"titles":1492,"content":1493,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#after-cancellation","After Cancellation",[116,1473],"When your subscription ends, you receive 90 days of read-only access. During this period: You can view and download all your photos and collectionsYou cannot upload new contentYour memories remain safe and accessible After the 90-day read-only period, your content is securely stored but not accessible until you resubscribe. If you resubscribe at any time, all your content is restored immediately. Your photos are never automatically deleted due to subscription cancellation or downgrade.",{"id":1495,"title":1496,"titles":1497,"content":277,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_5-acceptable-use-policy","5. Acceptable Use Policy",[116],{"id":1499,"title":1500,"titles":1501,"content":1502,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#prohibited-content","Prohibited Content",[116,1496],"You may not upload, store, or share content that: Contains child sexual abuse material (CSAM) - We have zero tolerance for CSAM. All uploads are automatically scanned using Cloudflare's CSAM scanning technology. Violations are reported to relevant authorities including the National Center for Missing & Exploited Children (NCMEC).Contains nudity or sexually explicit material - Including pornography, sexual content, or intimate images shared without consent.Depicts violence or gore - Including graphic violence, injury, torture, or content that glorifies violence.Promotes hate or discrimination - Content targeting individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics.Infringes intellectual property - Content you do not have the right to share, including copyrighted material owned by others.Is illegal - Content that violates any applicable law or regulation.Harasses or threatens others - Including bullying, stalking, or intimidation.Contains malware or harmful code - Files designed to damage or gain unauthorized access to systems.",{"id":1504,"title":1505,"titles":1506,"content":1507,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#prohibited-activities","Prohibited Activities",[116,1496],"You may not: Create multiple accounts to circumvent restrictionsShare account credentials with unauthorized usersAttempt to access other users' accounts or dataUse automated tools to scrape or access our servicesInterfere with the proper functioning of our platformResell or commercially exploit our services without permission",{"id":1509,"title":1510,"titles":1511,"content":277,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_6-content-moderation-and-enforcement","6. Content Moderation and Enforcement",[116],{"id":1513,"title":1514,"titles":1515,"content":1516,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#how-we-moderate","How We Moderate",[116,1510],"We employ multiple methods to ensure platform safety: Automated scanning for CSAM using industry-standard toolsUser reporting mechanismsManual review of flagged contentProactive monitoring for policy violations",{"id":1518,"title":1519,"titles":1520,"content":1521,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#consequences-of-violations","Consequences of Violations",[116,1510],"Depending on the severity and nature of violations, we may: Remove violating contentIssue warningsTemporarily suspend account accessPermanently terminate accountsReport illegal content to law enforcement For CSAM violations, we immediately and permanently ban the account and report to authorities. There are no warnings for CSAM.",{"id":1523,"title":1524,"titles":1525,"content":1526,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#appeals","Appeals",[116,1510],"If you believe your content was removed in error or your account was wrongly suspended, you may appeal by contacting support@lovd.app within 14 days. We will review your appeal and respond within 30 days.",{"id":1528,"title":1529,"titles":1530,"content":277,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_7-your-content","7. Your Content",[116],{"id":1532,"title":1533,"titles":1534,"content":1535,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#ownership","Ownership",[116,1529],"You retain all ownership rights to content you upload to lovd. We do not claim ownership of your photos or other content.",{"id":1537,"title":1538,"titles":1539,"content":1540,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#license-to-us","License to Us",[116,1529],"By uploading content, you grant us a limited license to: Store and backup your contentDisplay your content to you and users you've shared withProcess your content (e.g., generate thumbnails, optimize for display)Transfer content for service operation purposes This license exists only to provide our services and ends when you delete your content or close your account.",{"id":1542,"title":1543,"titles":1544,"content":1545,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#your-responsibilities","Your Responsibilities",[116,1529],"You are responsible for: Ensuring you have the right to upload and share contentRespecting the privacy of individuals in your photosObtaining necessary consents for photos of othersBacking up important content (we recommend maintaining your own backups)",{"id":1547,"title":1548,"titles":1549,"content":1550,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_8-privacy-and-data-protection","8. Privacy and Data Protection",[116],"Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Key points: We process your data to provide our servicesWe do not sell your personal dataYou have rights to access, correct, and delete your dataWe implement appropriate security measures",{"id":1552,"title":1553,"titles":1554,"content":277,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_9-intellectual-property","9. Intellectual Property",[116],{"id":1556,"title":1557,"titles":1558,"content":1559,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#our-property","Our Property",[116,1553],"lovd, our logo, website design, and service features are our intellectual property. You may not copy, modify, or distribute our intellectual property without permission.",{"id":1561,"title":1562,"titles":1563,"content":1564,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#copyright-complaints","Copyright Complaints",[116,1553],"If you believe content on lovd infringes your copyright, please contact us at support@lovd.app with: Identification of the copyrighted workLocation of the infringing contentYour contact informationA statement of good faith beliefA statement of accuracy under penalty of perjuryYour signature",{"id":1566,"title":1567,"titles":1568,"content":1569,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_10-disclaimer-of-warranties","10. Disclaimer of Warranties",[116],"Our services are provided \"as is\" and \"as available\" without warranties of any kind, either express or implied, including but not limited to: MerchantabilityFitness for a particular purposeNon-infringementUninterrupted or error-free service We do not guarantee that our services will meet your requirements or that any content will be preserved indefinitely.",{"id":1571,"title":1572,"titles":1573,"content":1574,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_11-limitation-of-liability","11. Limitation of Liability",[116],"To the maximum extent permitted by applicable law: We are not liable for any indirect, incidental, special, consequential, or punitive damagesOur total liability shall not exceed the amount you paid us in the 12 months preceding the claimWe are not liable for data loss; you are responsible for maintaining backups These limitations apply regardless of the legal theory and even if we were advised of the possibility of such damages. Note: These limitations do not apply where prohibited by EU consumer protection law. If you are an EU consumer, you retain all mandatory rights under applicable law.",{"id":1576,"title":1577,"titles":1578,"content":1579,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_12-indemnification","12. Indemnification",[116],"You agree to indemnify and hold us harmless from any claims, damages, or expenses (including legal fees) arising from: Your use of our servicesYour contentYour violation of these TermsYour violation of any third-party rights",{"id":1581,"title":1582,"titles":1583,"content":1584,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_13-changes-to-these-terms","13. Changes to These Terms",[116],"We may update these Terms from time to time. We will notify you of material changes by: Posting the updated Terms on our websiteSending an email to your registered addressDisplaying a notice when you log in Continued use of our services after changes take effect constitutes acceptance of the new Terms.",{"id":1586,"title":1587,"titles":1588,"content":277,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_14-termination","14. Termination",[116],{"id":1590,"title":1591,"titles":1592,"content":1593,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#by-you","By You",[116,1587],"You may cancel your subscription or close your account at any time. Subscription cancellation: You receive 90 days of read-only access, after which your content is securely stored until you resubscribe (see Section 4). Your photos are never deleted due to cancellation alone. Account closure (deletion): You may request full account deletion through your account settings or by contacting us. Upon closure: Your access to the services ends immediatelyYour content will be deleted within 30 daysSome information may be retained as required by law",{"id":1595,"title":1596,"titles":1597,"content":1598,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#by-us","By Us",[116,1587],"We may suspend or terminate your account if you: Violate these TermsEngage in illegal activityCreate risk or legal exposure for usHave an account inactive for more than 12 months (with prior notice)",{"id":1600,"title":1601,"titles":1602,"content":1603,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#effect-of-termination","Effect of Termination",[116,1587],"Upon termination: Your license to use our services endsWe may delete your contentProvisions that should survive (indemnification, limitation of liability, governing law) remain in effect",{"id":1605,"title":1606,"titles":1607,"content":277,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_15-governing-law-and-disputes","15. Governing Law and Disputes",[116],{"id":1609,"title":1257,"titles":1610,"content":1611,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#governing-law",[116,1606],"These Terms are governed by the laws of the Netherlands, without regard to conflict of law principles.",{"id":1613,"title":1614,"titles":1615,"content":1616,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#dispute-resolution","Dispute Resolution",[116,1606],"We encourage you to contact us first to resolve any disputes informally. If we cannot resolve a dispute informally: For EU consumers: You may bring proceedings in the courts of your country of residence or the NetherlandsFor others: Disputes shall be resolved in the courts of Amsterdam, Netherlands",{"id":1618,"title":1619,"titles":1620,"content":1621,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#eu-online-dispute-resolution","EU Online Dispute Resolution",[116,1606],"If you are an EU consumer, you may use the European Commission's Online Dispute Resolution platform at https:\u002F\u002Fec.europa.eu\u002Fconsumers\u002Fodr",{"id":1623,"title":1624,"titles":1625,"content":1626,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_16-digital-services-act-compliance","16. Digital Services Act Compliance",[116],"In accordance with the EU Digital Services Act (DSA): We provide clear information about content moderationWe offer accessible reporting and appeal mechanismsWe publish transparency information about content removalWe designate a point of contact for authorities For DSA-related inquiries: support@lovd.app",{"id":1628,"title":1629,"titles":1630,"content":277,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_17-general-provisions","17. General Provisions",[116],{"id":1632,"title":1633,"titles":1634,"content":1635,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#entire-agreement","Entire Agreement",[116,1629],"These Terms, together with our Privacy Policy, constitute the entire agreement between you and lovd.",{"id":1637,"title":1638,"titles":1639,"content":1640,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#severability","Severability",[116,1629],"If any provision is found unenforceable, the remaining provisions continue in effect.",{"id":1642,"title":1643,"titles":1644,"content":1645,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#no-waiver","No Waiver",[116,1629],"Our failure to enforce any right does not waive our right to enforce it later.",{"id":1647,"title":1648,"titles":1649,"content":1650,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#assignment","Assignment",[116,1629],"You may not assign your rights under these Terms. We may assign our rights to a successor.",{"id":1652,"title":1653,"titles":1654,"content":1655,"level":24},"\u002Fhelp\u002Flegal\u002Fterms-of-service#language","Language",[116,1629],"These Terms are provided in English. In case of any conflict with translations, the English version prevails.",{"id":1657,"title":1658,"titles":1659,"content":1660,"level":19},"\u002Fhelp\u002Flegal\u002Fterms-of-service#_18-contact-us","18. Contact Us",[116],"If you have questions about these Terms, please contact us: Email: support@lovd.app Address:\nlovd B.V.\nAmsterdam, Netherlands For urgent matters related to illegal content or child safety, please email: safety@lovd.app",{"id":1662,"title":26,"body":1663,"description":214,"extension":2154,"meta":2155,"navigation":2157,"path":27,"seo":2158,"stem":28,"__hash__":2159},"help_en\u002Fhelp\u002F1.getting-started\u002Fmaking-a-post.md",{"type":1664,"value":1665,"toc":2141},"minimark",[1666,1670,1674,1681,1684,1709,1712,1715,1718,1810,1817,1819,1822,1833,1842,1844,1847,1850,1990,1992,1995,1998,2091,2093,2096,2099,2125],[1667,1668,217],"h2",{"id":1669},"whats-a-post",[1671,1672,1673],"p",{},"A post is a single memory in lovd - like \"Beach Holiday\", \"Mum's Birthday\", or \"First Day of School\". Each post can have photos, a title, a date, and a description.",[1671,1675,1676],{},[1677,1678],"img",{"alt":1679,"src":1680},"A lovd feed showing different post types - events, recipes, and photo albums","\u002Fhelp\u002Fgetting-started\u002Ffeed-posts.png",[1671,1682,1683],{},"Posts come in three types:",[1685,1686,1687,1695,1702],"card-group",{},[1688,1689,1692],"card",{"icon":1690,"title":1691},"i-lucide-images","Album",[1671,1693,1694],{},"A collection of photos. Perfect for holidays, events, or everyday moments.",[1688,1696,1699],{"icon":1697,"title":1698},"i-lucide-calendar-heart","Event",[1671,1700,1701],{},"Mark a special occasion like a wedding, birthday, graduation, or holiday.",[1688,1703,1706],{"icon":1704,"title":1705},"i-lucide-file-text","Note",[1671,1707,1708],{},"Save a recipe, journal entry, workout log, or other text-based memory.",[1710,1711],"hr",{},[1667,1713,222],{"id":1714},"how-to-create-a-post",[1671,1716,1717],{},"Creating a post takes 4 simple steps:",[1719,1720,1721,1726,1729,1735,1750,1754,1757,1770,1773,1777,1780,1800,1804,1807],"steps",{},[1722,1723,1725],"h3",{"id":1724},"step-1-choose-the-type","Step 1: Choose the type",[1671,1727,1728],{},"Pick what kind of post you're making.",[1671,1730,1731],{},[1677,1732],{"alt":1733,"src":1734},"The New Post dialog showing Album, Event, and Note post type options","\u002Fhelp\u002Fgetting-started\u002Fnew-post-dialog.png",[1671,1736,1737,1741,1742,1745,1746,1749],{},[1738,1739,1740],"strong",{},"Albums"," are best for photos. ",[1738,1743,1744],{},"Events"," mark special occasions (you can pick from weddings, birthdays, holidays, and more). ",[1738,1747,1748],{},"Notes"," are for text-based content like recipes or journal entries.",[1722,1751,1753],{"id":1752},"step-2-add-your-photos","Step 2: Add your photos",[1671,1755,1756],{},"Select photos from your phone or computer. You can:",[1758,1759,1760,1764,1767],"ul",{},[1761,1762,1763],"li",{},"Tap to select multiple photos at once",[1761,1765,1766],{},"Drag and drop from your files",[1761,1768,1769],{},"Pick photos you've already uploaded to lovd",[1671,1771,1772],{},"The app will automatically read the date and location from your photos if available.",[1722,1774,1776],{"id":1775},"step-3-add-the-details","Step 3: Add the details",[1671,1778,1779],{},"Give your post a title, and optionally:",[1758,1781,1782,1788,1794],{},[1761,1783,1784,1787],{},[1738,1785,1786],{},"Description"," - Add context or tell the story",[1761,1789,1790,1793],{},[1738,1791,1792],{},"Date"," - When did this happen? (Auto-filled from your photos)",[1761,1795,1796,1799],{},[1738,1797,1798],{},"Location"," - Where was it? (Auto-filled if your photos have location data)",[1722,1801,1803],{"id":1802},"step-4-choose-collections","Step 4: Choose collections",[1671,1805,1806],{},"Pick which collections this post belongs to. You can select multiple - for example, add \"Christmas Dinner\" to both \"Family\" and \"2024 Holidays\".",[1671,1808,1809],{},"You can also skip this step and add the post to collections later.",[1671,1811,1812,1813,1816],{},"Tap ",[1738,1814,1815],{},"Create"," and you're done!",[1710,1818],{},[1667,1820,227],{"id":1821},"quick-tips",[1823,1824,1827],"callout",{"color":1825,"icon":1826},"primary","i-lucide-lightbulb",[1671,1828,1829,1832],{},[1738,1830,1831],{},"Starting from a collection?"," If you tap \"New Post\" while viewing a collection, that collection will be pre-selected in Step 4.",[1834,1835,1836],"tip",{},[1671,1837,1838,1841],{},[1738,1839,1840],{},"Dates and locations are automatic."," When you upload photos, lovd reads the metadata and fills in the date and location for you. You can always change these manually.",[1710,1843],{},[1667,1845,232],{"id":1846},"event-types",[1671,1848,1849],{},"When creating an Event post, you can pick from these occasions:",[1851,1852,1853,1866],"table",{},[1854,1855,1856],"thead",{},[1857,1858,1859,1863],"tr",{},[1860,1861,1862],"th",{},"Icon",[1860,1864,1865],{},"Event Type",[1867,1868,1869,1878,1886,1894,1902,1910,1918,1926,1934,1942,1950,1958,1966,1974,1982],"tbody",{},[1857,1870,1871,1875],{},[1872,1873,1874],"td",{},"🎂",[1872,1876,1877],{},"Birthday",[1857,1879,1880,1883],{},[1872,1881,1882],{},"💕",[1872,1884,1885],{},"Anniversary",[1857,1887,1888,1891],{},[1872,1889,1890],{},"💒",[1872,1892,1893],{},"Wedding",[1857,1895,1896,1899],{},[1872,1897,1898],{},"🎉",[1872,1900,1901],{},"Celebration",[1857,1903,1904,1907],{},[1872,1905,1906],{},"👶",[1872,1908,1909],{},"Birth",[1857,1911,1912,1915],{},[1872,1913,1914],{},"🕯️",[1872,1916,1917],{},"Memorial",[1857,1919,1920,1923],{},[1872,1921,1922],{},"🎓",[1872,1924,1925],{},"School",[1857,1927,1928,1931],{},[1872,1929,1930],{},"✈️",[1872,1932,1933],{},"Trip",[1857,1935,1936,1939],{},[1872,1937,1938],{},"👨‍👩‍👧‍👦",[1872,1940,1941],{},"Reunion",[1857,1943,1944,1947],{},[1872,1945,1946],{},"🏠",[1872,1948,1949],{},"Moving",[1857,1951,1952,1955],{},[1872,1953,1954],{},"💼",[1872,1956,1957],{},"Career",[1857,1959,1960,1963],{},[1872,1961,1962],{},"🏆",[1872,1964,1965],{},"Achievement",[1857,1967,1968,1971],{},[1872,1969,1970],{},"⛪",[1872,1972,1973],{},"Ceremony",[1857,1975,1976,1979],{},[1872,1977,1978],{},"⚽",[1872,1980,1981],{},"Sports",[1857,1983,1984,1987],{},[1872,1985,1986],{},"🐕",[1872,1988,1989],{},"Pet",[1710,1991],{},[1667,1993,237],{"id":1994},"note-types",[1671,1996,1997],{},"Notes are perfect for non-photo memories:",[1851,1999,2000,2012],{},[1854,2001,2002],{},[1857,2003,2004,2006,2009],{},[1860,2005,1862],{},[1860,2007,2008],{},"Note Type",[1860,2010,2011],{},"Use it for",[1867,2013,2014,2025,2036,2047,2058,2069,2080],{},[1857,2015,2016,2019,2022],{},[1872,2017,2018],{},"📔",[1872,2020,2021],{},"Journal",[1872,2023,2024],{},"Daily reflections, thoughts",[1857,2026,2027,2030,2033],{},[1872,2028,2029],{},"💭",[1872,2031,2032],{},"Memory",[1872,2034,2035],{},"Past moments, reminiscences",[1857,2037,2038,2041,2044],{},[1872,2039,2040],{},"🍳",[1872,2042,2043],{},"Recipe",[1872,2045,2046],{},"Family recipes, cooking experiments",[1857,2048,2049,2052,2055],{},[1872,2050,2051],{},"✉️",[1872,2053,2054],{},"Letter",[1872,2056,2057],{},"Letters to loved ones, future self",[1857,2059,2060,2063,2066],{},[1872,2061,2062],{},"💬",[1872,2064,2065],{},"Quote",[1872,2067,2068],{},"Memorable sayings, kids' quotes",[1857,2070,2071,2074,2077],{},[1872,2072,2073],{},"📝",[1872,2075,2076],{},"List",[1872,2078,2079],{},"Bucket lists, wishlists, traditions",[1857,2081,2082,2085,2088],{},[1872,2083,2084],{},"📖",[1872,2086,2087],{},"Story",[1872,2089,2090],{},"Stories, creative writing",[1710,2092],{},[1667,2094,242],{"id":2095},"after-creating-your-post",[1671,2097,2098],{},"Your post is now saved in lovd. You can:",[1758,2100,2101,2107,2113,2119],{},[1761,2102,2103,2106],{},[1738,2104,2105],{},"View it"," in any collection you added it to",[1761,2108,2109,2112],{},[1738,2110,2111],{},"Edit it"," anytime to change the title, description, or photos",[1761,2114,2115,2118],{},[1738,2116,2117],{},"Add it to more collections"," if you want to share it with other groups",[1761,2120,2121,2124],{},[1738,2122,2123],{},"Remove it from collections"," without deleting the original",[1685,2126,2127,2134],{},[1688,2128,2131],{"icon":2129,"title":2130,"to":32},"i-lucide-upload","Upload more photos",[1671,2132,2133],{},"Learn about supported file types and storage.",[1688,2135,2138],{"icon":2136,"title":2137,"to":51},"i-lucide-share-2","Share with others",[1671,2139,2140],{},"Invite family and friends to see your posts.",{"title":277,"searchDepth":19,"depth":19,"links":2142},[2143,2144,2150,2151,2152,2153],{"id":1669,"depth":19,"text":217},{"id":1714,"depth":19,"text":222,"children":2145},[2146,2147,2148,2149],{"id":1724,"depth":24,"text":1725},{"id":1752,"depth":24,"text":1753},{"id":1775,"depth":24,"text":1776},{"id":1802,"depth":24,"text":1803},{"id":1821,"depth":19,"text":227},{"id":1846,"depth":19,"text":232},{"id":1994,"depth":19,"text":237},{"id":2095,"depth":19,"text":242},"md",{"icon":2156},"i-lucide-plus-circle",{"order":29},{"title":26,"description":214},"17D0IX-rc-udVAtO4LLFy5L0Iq827F3rt2-DZ-YJ6HA",[2161,2162],{"title":21,"path":22,"stem":23,"description":157,"order":24,"children":-1},{"title":31,"path":32,"stem":33,"description":247,"order":34,"children":-1}]