Eliminación de datos

Resumen en español

Su derecho a eliminar sus datos

En virtud del RGPD y de otras normas de privacidad, usted tiene derecho a solicitar la eliminación de sus datos personales. A veces se le denomina "derecho al olvido".

Formas de eliminar sus datos

Eliminar su cuenta (autoservicio):

1. Acceda a Ajustes de la cuenta → Datos.
2. Desplácese hasta la sección Eliminar cuenta.
3. Pulse Programar eliminación y confirme escribiendo DELETE.

Con ello:

• Su cuenta queda en cola para eliminación durante 7 días. Puede cancelar el proceso en cualquier momento desde sus Ajustes de datos; todavía no se ha borrado nada.
• Pasados los 7 días, sus fotos, su perfil y su cuenta se eliminan de forma permanente y cualquier suscripción activa se cancelará al final de su periodo.
• Se le retira de todas las colecciones a las que pertenecía; las colecciones de las que era propietario se eliminan.
• Las copias de seguridad y de la CDN se purgan en un plazo de 90 días (véase la sección 6 de la Política de privacidad).

Eliminar contenido concreto:

Puede eliminar fotos y colecciones individuales sin cerrar la cuenta.

Solicitar la eliminación por correo:

Escriba a privacy@lovd.app para solicitar la eliminación.

Consideraciones importantes

Antes de eliminar su cuenta:

1. Exporte primero sus datos.
2. Cancele cualquier suscripción activa.
3. Revise las colecciones compartidas.

La eliminación es permanente y no se puede revertir.

Full Legal Text (English)

Your Right to Delete Your Data

Under GDPR and other privacy laws, you have the right to request deletion of your personal data. This is sometimes called the "right to be forgotten."

Ways to Delete Your Data

Delete Your Account (Self-Service)

The easiest way to delete all your data is to delete your account:

1. Go to Account Settings
2. Scroll to Delete Account
3. Click Delete My Account
4. Confirm your decision

This will:

• Immediately remove your access
• Delete all your photos within 30 days
• Delete your account information within 30 days
• Remove you from all collections

Delete Specific Content

To delete individual items without closing your account:

Photos:

1. Navigate to the photo
2. Click the delete option
3. Confirm deletion

Collections:

1. Go to the collection settings
2. Click Delete Collection
3. Confirm (this deletes all photos in the collection)

Request Deletion via Email

You can also request deletion by emailing privacy@lovd.app. Include:

• Your account email address
• What you want deleted (specific content or entire account)
• Verification of your identity

We'll process your request within 30 days as required by GDPR.

What Gets Deleted

When you delete your account:

What We May Retain

Certain data may be retained even after deletion:

Legal Requirements:

• Payment records (7 years for tax purposes)
• Records of illegal content reports
• Data required for ongoing legal proceedings

Anonymized Data:

• Aggregated analytics that cannot identify you
• Statistical data about platform usage

Third-Party Systems:

• Data shared with payment processors may have separate retention policies
• Cached content may persist briefly in CDN systems

Important Considerations

Before Deleting Your Account

1. Export your data first - Download your photos and account data before deletion
2. Cancel any active subscription - Avoid unexpected charges
3. Check shared collections - Your photos in shared collections will be removed

Collections You Own

If you own collections with other members:

• Your account deletion removes your access
• Content uploaded by others remains
• Ownership transfers may need to be arranged beforehand

Content in Others' Collections

Photos you uploaded to collections owned by others:

• Will be deleted when you delete your account
• Collection owners will lose access to your contributions

Deletion is Permanent

Once your data is deleted:

• It cannot be recovered
• Photos are permanently lost
• Account cannot be restored

Make sure you have backups before requesting deletion.

Processing Time

Confirmation

After deletion:

• You'll receive an email confirming the request
• You'll receive another email when deletion is complete
• You can no longer log in to your account

Questions?

If you have questions about data deletion, contact privacy@lovd.app.

For general support, contact support@lovd.app.