Condiciones del servicio
Última actualización: 5 de octubre de 2026
Resumen
Quién puede usar Lovd
Debes tener al menos 16 años. Debes facilitar datos de registro correctos y proteger tus credenciales, y eres responsable de lo que ocurra en tu cuenta.
Precio y facturación
- Explorer es gratuito, con 500 MB de almacenamiento. Curator cuesta 1 € al mes u 8 € al año por 5 GB. Archivist cuesta 3 € al mes o 30 € al año por 50 GB.
- Los precios están en euros. En el Reino Unido y la UE incluyen el IVA; en otros lugares, los impuestos aplicables se muestran en el momento del pago, antes de que pagues.
- Los pagos los procesa Polar, nuestro vendedor de registro (Merchant of Record). Al suscribirte, también aceptas las condiciones del servicio de Polar.
- Las suscripciones se facturan por adelantado, cada mes o cada año, según el periodo que elijas.
- Las suscripciones se renuevan automáticamente al final de cada periodo de facturación hasta que canceles.
- No hay reembolsos por una parte de un periodo de facturación. Podemos cambiar los precios con 30 días de antelación.
Cancelación y periodo de 90 días de solo lectura
Puedes cancelar en cualquier momento. Tu acceso continúa hasta el final del periodo de facturación. Después tienes 90 días de acceso de solo lectura: puedes ver y descargar todas tus fotos y colecciones, pero no puedes subir nada nuevo. Antes de que terminen los 90 días, enviamos recordatorios por correo electrónico y ponemos a tu disposición una exportación completa de tu contenido. Puedes volver a suscribirte en cualquier momento durante los 90 días para recuperar el acceso completo. Si no lo haces, tu contenido se elimina tras una notificación final.
Cerrar tu cuenta
Puedes eliminar tu cuenta en los ajustes de tu cuenta o poniéndote en contacto con nosotros. A partir de ese momento tienes 7 días para cambiar de opinión, y durante ese tiempo no se elimina nada. Después, tu contenido, tu perfil y tu cuenta se eliminan de forma permanente de nuestros sistemas activos, y las copias de seguridad se borran en un plazo de 90 días. Una suscripción activa se cancela cuando la eliminación se hace efectiva, y no se cobran más pagos. No recibes ningún reembolso por el resto del periodo que ya has pagado. Esto no afecta a ningún derecho que la ley te reconozca a desistir de una suscripción nueva. Eliminamos tus datos personales de los registros de nuestro proveedor de pagos, pero las facturas y los registros de transacciones se conservan durante el tiempo que exija la normativa fiscal y contable.
Nosotros también podemos suspender o cerrar tu cuenta, por ejemplo si incumples estas condiciones o si la cuenta lleva más de 12 meses inactiva (con aviso previo). En ese caso podemos eliminar tu contenido.
Tu contenido
Tus fotos siguen siendo tuyas. Nos concedes una licencia limitada para almacenar, hacer copias de seguridad, mostrar y procesar tu contenido (por ejemplo, para crear miniaturas), únicamente para prestar el servicio. Termina cuando eliminas el contenido o cierras tu cuenta. Eres responsable de tener derecho a subir y compartir lo que subes, de respetar la privacidad de las personas que aparecen en tus fotos y de conservar tus propias copias de seguridad.
Uso aceptable
No puedes subir ni compartir: material de abuso sexual infantil (las subidas se analizan automáticamente y las infracciones se denuncian ante las autoridades), desnudos o material sexualmente explícito, violencia o imágenes sangrientas, odio o discriminación, contenido que infrinja derechos de otras personas, contenido ilegal, acoso o amenazas, ni malware. Tampoco puedes crear varias cuentas para eludir restricciones, compartir tus credenciales, intentar acceder a cuentas de otras personas, extraer datos del servicio con herramientas automatizadas, interferir en la plataforma ni revender el servicio sin permiso.
Si incumples estas normas, podemos retirar contenido, emitir una advertencia, suspender o cerrar tu cuenta y denunciar el contenido ilegal. Puedes recurrir escribiendo a support@lovd.app en un plazo de 14 días.
Límites de nuestra responsabilidad
El servicio se presta tal cual, sin garantías. En la máxima medida que permita la ley, no somos responsables de daños indirectos o consecuentes ni de la pérdida de datos, y nuestra responsabilidad total se limita al importe que nos hayas pagado en los 12 meses anteriores a la reclamación. Estos límites no se aplican cuando la normativa de protección de los consumidores de la UE los prohíbe. Si eres consumidor en la UE, conservas todos tus derechos imperativos.
Ley aplicable
Estas condiciones se rigen por la ley de los Países Bajos. Los consumidores de la UE pueden acudir a los tribunales de su propio país o de los Países Bajos. Para todos los demás, las disputas se resuelven en los tribunales de Ámsterdam.
Contacto
Preguntas: support@lovd.app. Contenido ilegal o seguridad infantil: safety@lovd.app.
Texto legal completo (en inglés)
Last updated: 5 October 2026
1. Introduction and Acceptance
Welcome to lovd ("we," "our," "us," or the "Platform"). These Terms of Service ("Terms") govern your access to and use of our photo sharing and storage services.
By creating an account or using our services, you agree to be bound by these Terms. If you do not agree, you may not use our services.
lovd is operated by: Lovd.app (KVK: 99510774) Amsterdam, Netherlands BTW-id: NL005390427B04 Email: support@lovd.app
2. Eligibility
Age Requirement
You must be at least 16 years old to use Lovd. By using lovd, you represent and warrant that you are at least 16 years of age. If we discover that a user is under 16, we will terminate their account and delete their data.
Account Registration
To use our services, you must provide accurate registration information, keep it up to date, maintain the security of your credentials, and accept responsibility for all activity under your account.
3. Our Services
lovd is a platform for storing, organizing, and sharing photos with family and friends. This includes photo and image storage, collection creation and organization, and sharing and collaboration features.
We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice.
4. Subscription and Payment
Pricing
We offer the following subscription tiers:
- Explorer (free): 500 MB storage
- Curator: €1/month or €8/year for 5 GB storage
- Archivist: €3/month or €30/year for 50 GB storage
Prices are in EUR. For customers in the UK and EU, prices include VAT. Elsewhere, any applicable taxes are shown at checkout before you pay, based on your location.
Payment Processing
Payments are processed by Polar.sh, our Merchant of Record. By subscribing, you also agree to Polar's terms of service. Polar handles payment processing, tax collection and remittance, invoicing, and subscription management.
Billing and Cancellation
- Subscriptions are billed monthly or annually in advance, depending on the billing period you choose
- Subscriptions renew automatically at the end of each billing period until you cancel
- You may cancel at any time; access continues until the end of your billing period
- No refunds are provided for partial billing periods
- If you close your account, your subscription is cancelled when the deletion takes effect (see Section 14)
- We may change pricing with 30 days' notice
After Cancellation
When your subscription ends, you receive a 90-day read-only grace period of viewing access.
During your grace period you can view and download all your photos and collections, but you cannot upload new content. Your memories remain safe and accessible.
Before your grace period ends, we send reminder emails and make a complete export of your content available for download. You may resubscribe at any time during the 90 days to restore full access.
If you do not resubscribe before the grace period ends, your content will be removed after a final notification. We do not retain content indefinitely after a grace period expires.
5. Acceptable Use Policy
Prohibited Content
You may not upload, store, or share content that:
- Contains child sexual abuse material (CSAM). We have zero tolerance for CSAM. Uploads are automatically scanned, and violations are reported to relevant authorities including the National Center for Missing & Exploited Children (NCMEC).
- Contains nudity or sexually explicit material. Including pornography, sexual content, or intimate images shared without consent.
- Depicts violence or gore. Including graphic violence, injury, torture, or content that glorifies violence.
- Promotes hate or discrimination. Content targeting individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics.
- Infringes intellectual property. Content you do not have the right to share, including others' copyrighted material.
- Is illegal. Content that violates any applicable law or regulation.
- Harasses or threatens others. Including bullying, stalking, or intimidation.
- Contains malware or harmful code. Files designed to damage or gain unauthorized access to systems.
Prohibited Activities
You may not:
- Create multiple accounts to circumvent restrictions
- Share account credentials with unauthorized users
- Attempt to access other users' accounts or data
- Use automated tools to scrape or access our services
- Interfere with the proper functioning of our platform
- Resell or commercially exploit our services without permission
6. Content Moderation and Enforcement
How We Moderate
We use automated scanning for CSAM with industry-standard tools, user reporting mechanisms, manual review of flagged content, and proactive monitoring for policy violations.
Consequences of Violations
Depending on the severity of a violation, we may remove violating content, issue warnings, temporarily suspend or permanently terminate accounts, and report illegal content to law enforcement.
For CSAM violations, we immediately and permanently ban the account and report to authorities. There are no warnings for CSAM.
Appeals
If you believe your content was removed in error or your account was wrongly suspended, you may appeal by emailing support@lovd.app within 14 days. We will review and respond within 30 days.
7. Your Content
Ownership
You retain all ownership rights to content you upload to Lovd. We do not claim ownership of your photos or other content.
License to Us
By uploading content, you grant us a limited license to store and back up your content, display it to you and users you've shared with, process it (e.g., generate thumbnails, optimize for display), and transfer it for service operation purposes. This license exists only to provide our services and ends when you delete your content or close your account.
Your Responsibilities
You are responsible for ensuring you have the right to upload and share content, respecting the privacy of individuals in your photos, obtaining necessary consents for photos of others, and maintaining your own backups of important content.
8. Privacy and Data Protection
Our collection, use, and protection of your personal data is governed by our Privacy Policy, which complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws. In short: we process your data to provide our services, we do not sell your personal data, you have rights to access, correct, and delete your data, and we implement appropriate security measures.
9. Intellectual Property
Our Property
lovd, our logo, website design, and service features are our intellectual property. You may not copy, modify, or distribute them without permission.
Copyright Complaints
If you believe content on lovd infringes your copyright, contact us at support@lovd.app with: identification of the copyrighted work, the location of the infringing content, your contact information, a statement of good-faith belief, a statement of accuracy under penalty of perjury, and your signature.
10. Disclaimer of Warranties
Our services are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free service. We do not guarantee that our services will meet your requirements or that any content will be preserved indefinitely.
11. Limitation of Liability
To the maximum extent permitted by applicable law:
- We are not liable for any indirect, incidental, special, consequential, or punitive damages
- Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim
- We are not liable for data loss; you are responsible for maintaining backups
These limitations apply regardless of the legal theory and even if we were advised of the possibility of such damages.
Note: These limitations do not apply where prohibited by EU consumer protection law. If you are an EU consumer, you retain all mandatory rights under applicable law.
12. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses (including legal fees) arising from your use of our services, your content, your violation of these Terms, or your violation of any third-party rights.
13. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website, emailing your registered address, and displaying a notice when you log in. Continued use of our services after changes take effect constitutes acceptance of the new Terms.
14. Termination
By You
You may cancel your subscription or close your account at any time.
Subscription cancellation: You receive a 90-day read-only grace period of viewing access (see Section 4). Before it ends, we send reminders and a complete export of your content. If you do not resubscribe before the grace period ends, your content will be removed after a final notification.
Account closure (deletion): You may request full account deletion through your account settings or by contacting us. Upon closure, you have 7 days to change your mind, during which nothing is removed. After that your content, profile and account are permanently removed from our active systems, and backups are purged within 90 days. If you have an active subscription, it is cancelled when the deletion takes effect, and no further payments are taken. Closing your account does not entitle you to a refund for the rest of the billing period you have already paid for; this does not affect any right you have by law to withdraw from a new subscription. We remove your personal details from our payment provider's records, but invoices and transaction records are kept for as long as tax and accounting law requires.
By Us
We may suspend or terminate your account if you violate these Terms, engage in illegal activity, create risk or legal exposure for us, or keep an account inactive for more than 12 months (with prior notice).
Effect of Termination
Upon termination, your license to use our services ends, we may delete your content, and provisions that should survive (indemnification, limitation of liability, governing law) remain in effect.
15. Governing Law and Disputes
Governing Law
These Terms are governed by the laws of the Netherlands, without regard to conflict of law principles.
Dispute Resolution
We encourage you to contact us first to resolve any disputes informally. If we cannot:
- EU consumers: You may bring proceedings in the courts of your country of residence or the Netherlands
- Others: Disputes shall be resolved in the courts of Amsterdam, Netherlands
16. Digital Services Act Compliance
In accordance with the EU Digital Services Act (DSA), we provide clear information about content moderation, offer accessible reporting and appeal mechanisms, publish transparency information about content removal, and designate a point of contact for authorities. For DSA-related inquiries: support@lovd.app
17. General Provisions
- Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Lovd.
- Severability: If any provision is found unenforceable, the remaining provisions continue in effect.
- No Waiver: Our failure to enforce any right does not waive our right to enforce it later.
- Assignment: You may not assign your rights under these Terms. We may assign our rights to a successor.
- Language: These Terms are provided in English. In case of any conflict with translations, the English version prevails.
18. Contact Us
If you have questions about these Terms, please contact us:
Email: support@lovd.app
Address: Lovd.app Amsterdam, Netherlands
For urgent matters related to illegal content or child safety, please email: safety@lovd.app
