プライバシーポリシー
最終更新日: 2026年10月5日
要約
責任者
オランダ、アムステルダムのLovd.appが、お客様の個人データの管理者です。
収集する情報
- アカウント: お名前、メールアドレス、パスワード(安全にハッシュ化して保存)、および追加された場合はプロフィール画像。
- お支払い: 請求先のお名前と住所。カード情報は当社の決済処理業者であるPolarが取り扱い、当社は保存しません。
- コンテンツ: アップロードされた写真や画像、コレクションの名前と説明、コメントややり取り。
- お問い合わせ: サポートへのご依頼とフィードバック。
- 自動的に収集される情報: 利用データ(閲覧したページ、使用した機能)、デバイス情報(IPアドレス、ブラウザ、OS、デバイスの種類)、およびCookie。分析用Cookieはお客様の同意がある場合にのみ使用します。
- 第三者から: Googleなどのプロバイダーでログインされた場合、共有を許可された基本的なプロフィール情報。
利用目的
- サービスの提供: 写真の保存と表示、共有、サブスクリプションの処理。
- お客様へのご連絡: サービスの更新情報、セキュリティに関するお知らせ、サポートからの返信。マーケティングはお客様の同意がある場合のみです。
- 安全とセキュリティ: 不正行為や悪用の防止、および児童性的虐待コンテンツを含む禁止コンテンツのスキャン。
- サービスの改善: 利用状況の分析と不具合の修正。
共有先
当社がお客様の個人データを販売することはありません。データ処理契約を結んでいる次のサービス提供者と共有します。
- Supabase(データベースとストレージ)、PostHog(プロダクト分析)、Polar(決済)、Cloudflare(コンテンツ配信、セキュリティ、ボット対策)、Vercel(ホスティング)、Resend(メール配信)。
法律で求められる場合にも情報を開示することがあります。当社は、児童性的虐待コンテンツを関係当局に通報する法的義務を負っています。データを欧州経済領域の外に移転する場合は、標準契約条項などの適切な保護措置を講じます。
保存期間
- アカウント情報: アカウントを削除されるまで。削除は7日間取り消すことができ、バックアップは90日以内に消去されます。
- 写真とコンテンツ: 削除されると直ちに削除されます。サブスクリプションの解約後は90日間、閲覧とダウンロードができ、その後、最終通知を経て削除されます。
- 支払い記録: 7年間(法的義務)。
- サポートとのやり取り: 3年間。サーバーログ: 90日間。分析データ: 26か月。
お客様の権利
EUにお住まいの場合、GDPRにより、ご自身のデータへのアクセス、訂正、消去、処理の制限または処理への異議、持ち運び可能な形式でのデータの受け取り、同意の撤回、およびデータ保護機関への苦情申立ての権利があります。英語の本文には、英国およびカリフォルニア州に関する情報も含まれています。
これらの権利を行使するには、privacy@lovd.app までメールでご連絡ください。30日以内に回答し、ご本人確認をお願いする場合があります。アカウント設定から、ご自身でデータのエクスポート、アカウントの削除、情報の更新を行うこともできます。
ボット対策
登録、ログイン、パスワード再設定の各ページでは、人による操作と自動化された不正利用を見分けるためにCloudflare Turnstileを使用しています。目に見えない形で動作し、パズルを解く必要はありません。そのためにCloudflareは、IPアドレスやブラウザの特性など、お客様のブラウザとデバイスの技術的なシグナルを収集し、このサービスの提供のためにのみ使用します。
お問い合わせ
プライバシーに関するお問い合わせ: privacy@lovd.app。一般的なサポート: support@lovd.app。郵送先: Lovd.app(オランダ、アムステルダム)。
法的文書の全文(英語)
Last updated: 5 October 2026
1. Introduction
lovd ("we," "our," or "us") explains here what personal data we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR) and other applicable laws.
Data Controller: Lovd.app (KVK: 99510774) Amsterdam, Netherlands BTW-id: NL005390427B04 Email: privacy@lovd.app
2. Information We Collect
Information You Provide
- Account: name, email address, password (stored securely hashed), optional profile picture
- Payment: billing name and address. Card details are handled by our payment processor, Polar, and are not stored by us
- Content: photos and images you upload, collection names and descriptions, comments and interactions
- Communications: support requests and feedback
Information Collected Automatically
- Usage data: pages visited, features used, time on the platform, actions taken (uploads, shares, etc.)
- Device information: IP address, browser type and version, operating system, device type
- Cookies: authentication (essential), preferences (functional), analytics (with consent); see Section 8
Information from Third Parties
If you sign in via Google or another provider, we receive the basic profile information you authorized them to share.
3. How We Use Your Information
Legal Bases for Processing
| Purpose | Legal Basis |
|---|---|
| Provide our services | Contract performance |
| Process payments | Contract performance |
| Send service communications | Contract performance |
| Ensure platform security | Legitimate interest |
| Prevent fraud and abuse | Legitimate interest |
| Comply with legal obligations | Legal obligation |
| Improve our services | Legitimate interest |
| Send marketing (with consent) | Consent |
Specific Uses
- Provide services: store and display your photos, enable sharing and collaboration, process your subscription
- Communicate: service updates, security alerts, support responses, and marketing (only with your consent)
- Safety and security: detect and prevent fraud, scan for prohibited content (including CSAM), enforce our Terms of Service, protect users and the platform
- Improve services: analyze usage patterns, fix bugs, develop new features
4. How We Share Your Information
We do not sell your personal data. We share it only as described below.
Service Providers
| Provider | Purpose | Location | Data Shared |
|---|---|---|---|
| Supabase | Database and storage | EU (Frankfurt) | Account data, photos |
| PostHog | Product analytics | EU available | Usage data, device info |
| Polar | Payment processing | EU | Billing info, email |
| Cloudflare | CDN, security and bot protection (Turnstile) | Global (EU processing) | IP address, content, browser and device signals |
| Vercel | Hosting | EU available | Usage data |
| Resend | Email delivery | US (EU transfers) | Email address, name |
All providers are bound by data processing agreements ensuring GDPR compliance.
Legal Requirements
We may disclose information when required by law, including court orders or legal process, government requests, to protect rights, safety, or property, and to report illegal content to authorities.
CSAM Reporting
We are legally required to report child sexual abuse material (CSAM) to relevant authorities, including the National Center for Missing & Exploited Children (NCMEC). This may include account information and content.
With Your Consent
We may share information with third parties when you explicitly consent, such as sharing photos with users you invite.
5. International Data Transfers
When data is transferred outside the European Economic Area (EEA), we apply appropriate safeguards: the EU-US Data Privacy Framework (for certified US providers), Standard Contractual Clauses, or EU adequacy decisions. Contact us for information about specific safeguards.
6. Data Retention
We retain your data only as long as necessary:
| Data Type | Retention Period |
|---|---|
| Account information | Until account deletion (7-day cancellation window) + 90-day backup purge |
| Photos and content | Deleted immediately when you delete them on an active account; on subscription cancellation, accessible during a grace period (see Terms of Service), after which a final notification is sent and the content is removed; on account deletion, removed at the end of the 7-day cancellation window, with backups purged within 90 days |
| Payment records | 7 years (legal requirement) |
| Support communications | 3 years |
| Server logs | 90 days |
| Analytics data | 26 months |
After subscription cancellation: you enter a 90-day read-only grace period during which content remains viewable and downloadable. Before it ends, we send reminder emails and a complete export of your content. Resubscribing during the grace period restores full access. If you do not resubscribe before the grace period ends, your content is removed after a final notification.
After account deletion: nothing is removed during a 7-day cancellation window. After 7 days, content, profile, and account are permanently removed from active systems, and backups are purged within 90 days. Some data may be retained longer if required by law (see the table above).
7. Your Rights Under GDPR
As an EU resident, you have the right to:
- Access: request a copy of the personal data we hold about you
- Rectification: correct inaccurate or incomplete data
- Erasure ("right to be forgotten"): request deletion, which we honor unless legally required to retain the data
- Restrict processing: limit how we use your data in certain circumstances
- Data portability: receive your data in a structured, machine-readable format
- Object: object to processing based on legitimate interests, including profiling and direct marketing
- Withdraw consent: where processing relies on consent, withdraw it at any time
- Lodge a complaint: with your local data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens
How to Exercise Your Rights
Email privacy@lovd.app. We respond within 30 days and may ask you to verify your identity.
You can also manage some data directly:
- Export your data: Account > Data
- Delete your account: Account > Data, then "Delete account"
- Update your information: Account > Profile
8. Cookie Policy
Cookies are small files stored on your device that help websites function and provide information to site owners.
Essential cookies (always active): required for the site to function and cannot be disabled: authentication (keeps you logged in), security (protects against attacks), and preferences (remembers your settings).
Analytics cookies (optional): help us understand usage patterns, feature popularity, and errors.
Third-party cookies: some services we use, such as Cloudflare (security) and analytics services (if enabled), may set their own cookies.
You can control cookies through your browser settings, our cookie consent banner, or your account privacy settings. Disabling essential cookies may prevent you from using our services.
9. Children's Privacy
lovd is not intended for users under 16, and we do not knowingly collect personal data from them. If we discover we have collected data from someone under 16, we will immediately delete their account and data, and notify their parent or guardian where contact information is available.
If you believe a child under 16 is using lovd, contact us at safety@lovd.app.
10. Security
We implement appropriate technical and organizational measures to protect your data.
Technical: encryption in transit (TLS/HTTPS) and at rest, secure password hashing, regular security audits, access controls and monitoring.
Organizational: staff training on data protection, need-to-know access, incident response procedures, regular policy reviews.
Bot protection: we use Cloudflare Turnstile on our sign-up, sign-in and password reset pages to tell people from automated abuse. It runs invisibly: there is no puzzle to solve. To do this, Cloudflare collects technical signals from your browser and device, such as your IP address and browser characteristics, and uses them only to provide the service. This is covered by the Cloudflare Turnstile Privacy Addendum.
No system is 100% secure. If you discover a security vulnerability, please report it to security@lovd.app.
11. Changes to This Policy
We may update this policy periodically. For material changes, we will update the "Last updated" date, notify you by email, and may display a notice in the app. Continued use after changes take effect constitutes acceptance of the updated policy.
12. Contact Us
- Privacy inquiries: privacy@lovd.app
- General support: support@lovd.app
- Postal address: Lovd.app, Amsterdam, Netherlands
We aim to respond within 5 business days and will address GDPR requests within 30 days as required by law.
13. Additional Information for Specific Regions
European Economic Area (EEA): this policy is designed for GDPR compliance; legal bases and your rights are detailed in Sections 3 and 7.
United Kingdom: we comply with the UK GDPR, and your rights are equivalent to those under EU GDPR.
California (CCPA): California residents have similar rights: to know what data we collect, to delete it, to opt out of data sales (we do not sell data), and to non-discrimination. Contact privacy@lovd.app to exercise these rights.
