개인정보 처리방침
최종 업데이트: 2026년 10월 5일
요약
책임자
네덜란드 암스테르담에 있는 Lovd.app이 회원님의 개인정보에 대한 관리자입니다.
수집하는 정보
- 계정: 이름, 이메일 주소, 비밀번호(안전하게 해시 처리하여 저장), 그리고 추가하신 경우 프로필 사진.
- 결제: 청구서 수신인 이름과 주소. 카드 정보는 당사의 결제 처리 업체인 Polar가 처리하며 당사는 저장하지 않습니다.
- 콘텐츠: 업로드하신 사진과 이미지, 컬렉션 이름과 설명, 댓글과 상호작용.
- 문의: 지원 요청과 피드백.
- 자동으로 수집되는 정보: 이용 데이터(방문한 페이지, 사용한 기능), 기기 정보(IP 주소, 브라우저, 운영 체제, 기기 유형), 쿠키. 분석 쿠키는 회원님의 동의가 있을 때만 사용합니다.
- 제3자로부터: Google 등 다른 제공업체로 로그인하시는 경우, 공유를 허용하신 기본 프로필 정보.
이용 목적
- 서비스 제공: 사진 저장과 표시, 공유, 구독 처리.
- 회원님께 연락: 서비스 업데이트, 보안 알림, 지원 답변. 마케팅은 회원님의 동의가 있을 때만 보냅니다.
- 안전과 보안: 사기와 악용 방지, 아동 성 착취물을 포함한 금지 콘텐츠 검사.
- 서비스 개선: 이용 현황 분석과 오류 수정.
공유 대상
당사는 회원님의 개인정보를 판매하지 않습니다. 개인정보 처리 계약을 맺은 다음 서비스 제공업체와 공유합니다.
- Supabase(데이터베이스와 저장소), PostHog(제품 분석), Polar(결제), Cloudflare(콘텐츠 전송, 보안, 봇 방지), Vercel(호스팅), Resend(이메일 발송).
법률이 요구하는 경우에도 정보를 공개할 수 있습니다. 당사는 아동 성 착취물을 관계 당국에 신고할 법적 의무가 있습니다. 데이터를 유럽경제지역 밖으로 이전할 때는 표준계약조항과 같은 적절한 보호 조치를 적용합니다.
보관 기간
- 계정 정보: 계정을 삭제하실 때까지. 삭제는 7일 동안 취소할 수 있으며, 백업은 90일 이내에 삭제됩니다.
- 사진과 콘텐츠: 삭제하시면 즉시 삭제됩니다. 구독을 해지한 뒤에는 90일 동안 보고 다운로드할 수 있으며, 그 후 최종 알림을 거쳐 삭제됩니다.
- 결제 기록: 7년(법적 의무).
- 지원 문의 내역: 3년. 서버 로그: 90일. 분석 데이터: 26개월.
회원님의 권리
EU에 거주하시는 경우 GDPR에 따라 본인의 데이터를 열람, 정정, 삭제할 권리, 처리를 제한하거나 처리에 반대할 권리, 이동 가능한 형식으로 데이터를 받을 권리, 동의를 철회할 권리, 그리고 관할 개인정보 보호 기관에 민원을 제기할 권리가 있습니다. 영어 본문에는 영국과 캘리포니아에 관한 정보도 들어 있습니다.
이 권리를 행사하시려면 privacy@lovd.app 으로 이메일을 보내 주세요. 30일 이내에 답변드리며 본인 확인을 요청드릴 수 있습니다. 계정 설정에서 직접 데이터를 내보내고, 계정을 삭제하고, 정보를 수정하실 수도 있습니다.
봇 방지
당사는 가입, 로그인, 비밀번호 재설정 페이지에서 사람과 자동화된 악용을 구분하기 위해 Cloudflare Turnstile을 사용합니다. 보이지 않게 작동하며 풀어야 할 퍼즐이 없습니다. 이를 위해 Cloudflare는 IP 주소와 브라우저 특성 등 회원님의 브라우저와 기기에서 기술적 신호를 수집하고, 이를 해당 서비스 제공에만 사용합니다.
문의
개인정보 문의: privacy@lovd.app. 일반 지원: support@lovd.app. 우편 주소: Lovd.app, 네덜란드 암스테르담.
법적 문서 전문(영어)
Last updated: 5 October 2026
1. Introduction
lovd ("we," "our," or "us") explains here what personal data we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR) and other applicable laws.
Data Controller: Lovd.app (KVK: 99510774) Amsterdam, Netherlands BTW-id: NL005390427B04 Email: privacy@lovd.app
2. Information We Collect
Information You Provide
- Account: name, email address, password (stored securely hashed), optional profile picture
- Payment: billing name and address. Card details are handled by our payment processor, Polar, and are not stored by us
- Content: photos and images you upload, collection names and descriptions, comments and interactions
- Communications: support requests and feedback
Information Collected Automatically
- Usage data: pages visited, features used, time on the platform, actions taken (uploads, shares, etc.)
- Device information: IP address, browser type and version, operating system, device type
- Cookies: authentication (essential), preferences (functional), analytics (with consent); see Section 8
Information from Third Parties
If you sign in via Google or another provider, we receive the basic profile information you authorized them to share.
3. How We Use Your Information
Legal Bases for Processing
| Purpose | Legal Basis |
|---|---|
| Provide our services | Contract performance |
| Process payments | Contract performance |
| Send service communications | Contract performance |
| Ensure platform security | Legitimate interest |
| Prevent fraud and abuse | Legitimate interest |
| Comply with legal obligations | Legal obligation |
| Improve our services | Legitimate interest |
| Send marketing (with consent) | Consent |
Specific Uses
- Provide services: store and display your photos, enable sharing and collaboration, process your subscription
- Communicate: service updates, security alerts, support responses, and marketing (only with your consent)
- Safety and security: detect and prevent fraud, scan for prohibited content (including CSAM), enforce our Terms of Service, protect users and the platform
- Improve services: analyze usage patterns, fix bugs, develop new features
4. How We Share Your Information
We do not sell your personal data. We share it only as described below.
Service Providers
| Provider | Purpose | Location | Data Shared |
|---|---|---|---|
| Supabase | Database and storage | EU (Frankfurt) | Account data, photos |
| PostHog | Product analytics | EU available | Usage data, device info |
| Polar | Payment processing | EU | Billing info, email |
| Cloudflare | CDN, security and bot protection (Turnstile) | Global (EU processing) | IP address, content, browser and device signals |
| Vercel | Hosting | EU available | Usage data |
| Resend | Email delivery | US (EU transfers) | Email address, name |
All providers are bound by data processing agreements ensuring GDPR compliance.
Legal Requirements
We may disclose information when required by law, including court orders or legal process, government requests, to protect rights, safety, or property, and to report illegal content to authorities.
CSAM Reporting
We are legally required to report child sexual abuse material (CSAM) to relevant authorities, including the National Center for Missing & Exploited Children (NCMEC). This may include account information and content.
With Your Consent
We may share information with third parties when you explicitly consent, such as sharing photos with users you invite.
5. International Data Transfers
When data is transferred outside the European Economic Area (EEA), we apply appropriate safeguards: the EU-US Data Privacy Framework (for certified US providers), Standard Contractual Clauses, or EU adequacy decisions. Contact us for information about specific safeguards.
6. Data Retention
We retain your data only as long as necessary:
| Data Type | Retention Period |
|---|---|
| Account information | Until account deletion (7-day cancellation window) + 90-day backup purge |
| Photos and content | Deleted immediately when you delete them on an active account; on subscription cancellation, accessible during a grace period (see Terms of Service), after which a final notification is sent and the content is removed; on account deletion, removed at the end of the 7-day cancellation window, with backups purged within 90 days |
| Payment records | 7 years (legal requirement) |
| Support communications | 3 years |
| Server logs | 90 days |
| Analytics data | 26 months |
After subscription cancellation: you enter a 90-day read-only grace period during which content remains viewable and downloadable. Before it ends, we send reminder emails and a complete export of your content. Resubscribing during the grace period restores full access. If you do not resubscribe before the grace period ends, your content is removed after a final notification.
After account deletion: nothing is removed during a 7-day cancellation window. After 7 days, content, profile, and account are permanently removed from active systems, and backups are purged within 90 days. Some data may be retained longer if required by law (see the table above).
7. Your Rights Under GDPR
As an EU resident, you have the right to:
- Access: request a copy of the personal data we hold about you
- Rectification: correct inaccurate or incomplete data
- Erasure ("right to be forgotten"): request deletion, which we honor unless legally required to retain the data
- Restrict processing: limit how we use your data in certain circumstances
- Data portability: receive your data in a structured, machine-readable format
- Object: object to processing based on legitimate interests, including profiling and direct marketing
- Withdraw consent: where processing relies on consent, withdraw it at any time
- Lodge a complaint: with your local data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens
How to Exercise Your Rights
Email privacy@lovd.app. We respond within 30 days and may ask you to verify your identity.
You can also manage some data directly:
- Export your data: Account > Data
- Delete your account: Account > Data, then "Delete account"
- Update your information: Account > Profile
8. Cookie Policy
Cookies are small files stored on your device that help websites function and provide information to site owners.
Essential cookies (always active): required for the site to function and cannot be disabled: authentication (keeps you logged in), security (protects against attacks), and preferences (remembers your settings).
Analytics cookies (optional): help us understand usage patterns, feature popularity, and errors.
Third-party cookies: some services we use, such as Cloudflare (security) and analytics services (if enabled), may set their own cookies.
You can control cookies through your browser settings, our cookie consent banner, or your account privacy settings. Disabling essential cookies may prevent you from using our services.
9. Children's Privacy
lovd is not intended for users under 16, and we do not knowingly collect personal data from them. If we discover we have collected data from someone under 16, we will immediately delete their account and data, and notify their parent or guardian where contact information is available.
If you believe a child under 16 is using lovd, contact us at safety@lovd.app.
10. Security
We implement appropriate technical and organizational measures to protect your data.
Technical: encryption in transit (TLS/HTTPS) and at rest, secure password hashing, regular security audits, access controls and monitoring.
Organizational: staff training on data protection, need-to-know access, incident response procedures, regular policy reviews.
Bot protection: we use Cloudflare Turnstile on our sign-up, sign-in and password reset pages to tell people from automated abuse. It runs invisibly: there is no puzzle to solve. To do this, Cloudflare collects technical signals from your browser and device, such as your IP address and browser characteristics, and uses them only to provide the service. This is covered by the Cloudflare Turnstile Privacy Addendum.
No system is 100% secure. If you discover a security vulnerability, please report it to security@lovd.app.
11. Changes to This Policy
We may update this policy periodically. For material changes, we will update the "Last updated" date, notify you by email, and may display a notice in the app. Continued use after changes take effect constitutes acceptance of the updated policy.
12. Contact Us
- Privacy inquiries: privacy@lovd.app
- General support: support@lovd.app
- Postal address: Lovd.app, Amsterdam, Netherlands
We aim to respond within 5 business days and will address GDPR requests within 30 days as required by law.
13. Additional Information for Specific Regions
European Economic Area (EEA): this policy is designed for GDPR compliance; legal bases and your rights are detailed in Sections 3 and 7.
United Kingdom: we comply with the UK GDPR, and your rights are equivalent to those under EU GDPR.
California (CCPA): California residents have similar rights: to know what data we collect, to delete it, to opt out of data sales (we do not sell data), and to non-discrimination. Contact privacy@lovd.app to exercise these rights.
