Billing and payments
How payments work
Lovd uses Polar as its payment processor and merchant of record. In practice:
- Your invoices and charges come from Polar, not from Lovd.
- Polar collects and pays the right tax for your region.
- Polar stores your card details securely. Lovd never sees them.
Paid plans renew automatically, monthly or yearly: Curator is €1 a month or €8 a year, Archivist €3 a month or €30 a year. You can cancel any time.
Payment methods
Credit and debit cards (Visa, Mastercard, American Express), Apple Pay and Google Pay, plus some regional methods depending on your country. Polar's checkout shows what's available to you.
Billing history and invoices
Go to . Billing history, below the plans, lists every payment with its date, amount, invoice number and status.
Select Invoice on any payment to open its invoice on Polar. It shows your billing details, Polar as the seller, the amount paid with a tax breakdown, and the invoice number.
Updating your payment method
On Account settings → Subscription, select Manage subscription. It opens Polar's customer portal, where you can replace your card; the new one is used from your next renewal. The button isn't shown in the phone app, so use Lovd in a browser. Stuck? Email support@lovd.app.
Failed payments
If a renewal payment fails:
- Polar emails you and retries the charge over the next few days.
- Your subscription stays active while it retries, so update your card in the meantime.
- If the retries don't work, your subscription ends and your account enters a 90-day grace period: you can still view and download everything, but uploads are paused until you resubscribe. See Cancelling your subscription for details.
Tax
In the UK and EU, prices include VAT: the price you see is the total you pay. Elsewhere, any local tax (such as US sales tax) is shown at Polar's checkout before you pay.
Refunds
Because you keep full access until the end of the period you've paid for, we don't usually refund subscription payments. If you were charged by mistake, or a problem on our side kept you out, get in touch and we'll put it right.
Any billing question: support@lovd.app.
