Cancelling Your Subscription

How to Cancel

1. Go to Account > Subscription > Billing
2. Click Cancel Subscription
3. Confirm your cancellation

Your subscription will be marked as "Cancelling."

What Happens After Cancellation

Immediate Effects

• Your subscription won't renew
• You keep full access until your billing period ends
• No refund for remaining time

At Period End

When your current period expires:

• You revert to the Explorer plan (500 MB)
• Your collections remain intact
• You can still view all your photos during your grace period
• You cannot upload if over 500 MB

Your Grace Period

After your billing period ends, you keep viewing access for a length of time matching how long you were subscribed. Subscribe one month, get one month. Subscribe a year, get a year. The time accumulates: every period you stay subscribed adds to your future grace period.

During your grace period:

• You can view all your photos and collections
• You can download your content
• You cannot upload new photos

Before Your Grace Period Ends

We will send reminder emails before your grace period ends, along with a complete export of your content that you can download.

Resubscribing at any point during your grace period restores full access and earns you more grace time. If you don't resubscribe, your content will be removed after your grace period ends.

A Family Member Can Resubscribe On Your Behalf

If you can no longer access your account, a family member or trusted contact can resubscribe on your behalf using your email address. This restores access immediately and reopens uploads.

If You're Over the Free Limit

If your storage exceeds 500 MB after cancellation:

1. You can still view and download all photos during your grace period
2. You cannot upload new photos
3. You'll need to delete content or resubscribe to upload again

Reactivating Your Subscription

Changed your mind? You can resubscribe anytime.

Before Period Ends

If your subscription is cancelling but still active:

1. Go to Account > Subscription > Billing
2. Click Resubscribe
3. Your subscription continues as normal

After Period Ends

If your subscription has expired but your grace period is still active:

1. Go to Account > Subscription
2. Choose a plan
3. Complete checkout
4. Your access is restored instantly, and you start earning more grace time

Family Plan Cancellation

If you cancel a Family plan:

• All family members lose their upgraded access
• Everyone reverts to Explorer plans
• All photos and collections remain through the grace period
• Family members may need to manage their own storage

Consider warning family members before cancelling.

Data After Cancellation

During your grace period, your data is preserved:

• Collections: Remain exactly as they were
• Photos: Stay in your account, viewable and downloadable
• Shared access: People you invited can still view (if your collections are under the limit)

If you want to delete your data immediately, see Data Deletion.

After the Grace Period

Once your grace period ends:

• We send a final notification before any content is removed
• You can request a complete export of your content at any point before this
• Resubscribing at any time before removal restores full access

We honour the time you paid for. Subscribing longer means a longer grace period, and a longer window to come back.

Need Help?

If you're cancelling due to an issue we can fix, please contact us. We'd love the chance to help.