How to Cancel

1. Go to Account > Subscription > Billing
2. Click Cancel Subscription
3. Confirm your cancellation

Your subscription will be marked as "Cancelling."

What Happens After Cancellation

Immediate Effects

• Your subscription won't renew
• You keep full access until your billing period ends
• No refund for remaining time

At Period End

When your current period expires:

• You revert to the Explorer plan (500 MB)
• Your collections remain intact
• Your photos remain accessible
• You cannot upload if over 500 MB

90-Day Read-Only Period

After your billing period ends, you get 90 days of read-only access:

• You can view all your photos and collections
• You can download your content
• You cannot upload new photos

After 90 days, your content is safely stored but you'll need to resubscribe to access it. We never delete your photos due to cancellation.

If You're Over the Free Limit

If your storage exceeds 500 MB after cancellation:

1. You can still view and download all photos
2. You cannot upload new photos
3. You'll need to delete content or resubscribe to upload again

We never delete your photos automatically. Take your time deciding what to keep.

Reactivating Your Subscription

Changed your mind? You can resubscribe anytime.

Before Period Ends

If your subscription is cancelling but still active:

1. Go to Account > Subscription > Billing
2. Click Resubscribe
3. Your subscription continues as normal

After Period Ends

If your subscription has fully expired:

1. Go to Account > Subscription
2. Choose a plan
3. Complete checkout
4. Your access is restored instantly

Family Plan Cancellation

If you cancel a Family plan:

• All family members lose their upgraded access
• Everyone reverts to Explorer plans
• All photos and collections remain
• Family members may need to manage their own storage

Consider warning family members before cancelling.

Data After Cancellation

We don't delete your data when you cancel:

• Collections: Remain exactly as they were
• Photos: Stay in your account
• Shared access: People you invited can still view (if your collections are under the limit)

If you want to delete your data, see Data Deletion.

After the 90-Day Period

Once your 90-day read-only access expires:

• Your photos and collections are safely stored
• You need to resubscribe to access them again
• We never automatically delete your photos

We'll email you before your read-only access expires.

Need Help?

If you're cancelling due to an issue we can fix, please contact us. We'd love the chance to help.