Vilkår for betalte planer
Senest opdateret: 3. november 2026
Resumé
Disse vilkår gælder, når du abonnerer på en af Lovds betalte planer, uanset hvor du køber den: direkte hos Lovd, via Apples App Store eller via Google Play. Disse vilkår gælder, når du abonnerer på en af Lovds betalte planer via Apples App Store. Disse vilkår gælder, når du abonnerer på en af Lovds betalte planer via Google Play. De supplerer vores Brugsvilkår, som gælder for alle, der bruger Lovd, og du accepterer dem, når du abonnerer. Hvordan vi behandler dine personoplysninger, står i vores Privatlivspolitik.
Planer og betaling
- Explorer er gratis, med 500 MB lagerplads. De betalte planer er Curator, med 5 GB, og Archivist, med 50 GB. Begge kan betales månedligt eller årligt.
- Før du abonnerer, ser du prisen på planen i din valuta. Hvor der er moms, er den inkluderet, og eventuelle andre skatter vises, før du betaler.
- Køber du direkte hos Lovd, tager Polar, vores Merchant of Record, imod betalingen, og Polars vilkår for købere gælder også. I App Store tager Apple imod betalingen, og Apples vilkår gælder; i Google Play tager Google imod den, og Google Plays vilkår gælder. For en plan købt i en butik foregår betaling, fornyelse, opsigelse og refusion via din Apple- eller Google-konto. I App Store tager Apple imod betalingen, og Apples vilkår gælder også. Betaling, fornyelse, opsigelse og refusion foregår via din Apple-konto. I Google Play tager Google imod betalingen, og Google Plays vilkår gælder også. Betaling, fornyelse, opsigelse og refusion foregår via din Google-konto.
- Abonnementer faktureres forud, hver måned eller hvert år, og fornyes automatisk ved udgangen af hver periode, indtil du opsiger.
- Du kan opsige når som helst: under Abonnement i dine kontoindstillinger for en plan købt direkte hos Lovd, eller i dine abonnementsindstillinger i App Store eller Google Play for en plan købt der. Din plan virker til udgangen af den periode, du har betalt for. Du kan opsige når som helst i dine abonnementsindstillinger i App Store. Din plan virker til udgangen af den periode, du har betalt for. Du kan opsige når som helst i dine abonnementsindstillinger i Google Play. Din plan virker til udgangen af den periode, du har betalt for.
Fortrydelsesret og refusion
Er du forbruger i EU eller Storbritannien, kan du fortryde en ny betalt plan inden for 14 dage efter købet uden at give en grund og få dine penge tilbage. Skriv til support@lovd.app, eller bed Apple eller Google om det for en plan købt i deres butik. Bed Apple om det, da Apples regler gælder for det. Bed Google om det, da Googles regler gælder for det. Ellers refunderer vi ikke resten af en periode, når du opsiger, med disse undtagelser: du er blevet opkrævet ved en fejl, eller et problem hos os har forhindret dig i at bruge Lovd; du går på grund af en ændring, der tager noget fra dig, eller fordi vi holder op med at drive Lovd (du får det tilbage, du har betalt for resten af din faktureringsperiode efter, at du går); eller loven i dit land lader dig afslutte en automatisk fornyet plan før tid (i Holland og Tyskland kan en årlig plan, der er blevet fornyet, for eksempel opsiges når som helst med en måneds varsel). For en plan købt via App Store er det kun Apple, der kan refundere: vi hjælper dig med at bede Apple om det, eller refunderer dig selv, hvis Apple ikke gør det.
Opsigelse og gratisplanen
Når et betalt abonnement ophører, uanset om du opsiger det, eller en fornyelse mislykkes, flyttes din konto til den gratis Explorer-plan, og intet fjernes. Du kan fortsat se og downloade alt dit indhold, også indhold ud over gratisplanens grænse. Du kan kun uploade nyt, så længe du er inden for gratisplanens 500 MB. Du kan når som helst abonnere igen for at få din plans lagerplads tilbage. Hvis dit indhold er over din plans lagergrænse i 24 måneder i træk, kan vi fjerne indhold, indtil kontoen er inden for grænsen, men kun efter mindst 3 måneders varsel på e-mail, og efter at vi har stillet en komplet eksport af dit indhold til rådighed. Du kan forhindre det ved at abonnere igen eller ved at slette indhold, så du er inden for grænsen, før den dato, der står i varslet.
Luk din konto
Hvordan du lukker din konto, og hvad der fjernes hvornår, står i Brugsvilkår. En plan købt direkte hos Lovd opsiges, når sletningen træder i kraft, og der trækkes ikke flere betalinger. En plan købt via App Store eller Google Play opsiges ikke, når du lukker din konto: opsig den først i dine abonnementsindstillinger i App Store eller Google Play, ellers bliver butikken ved med at opkræve dig. En plan købt via App Store opsiges ikke, når du lukker din konto: opsig den først i dine abonnementsindstillinger i App Store, ellers bliver butikken ved med at opkræve dig. En plan købt via Google Play opsiges ikke, når du lukker din konto: opsig den først i dine abonnementsindstillinger i Google Play, ellers bliver butikken ved med at opkræve dig. At lukke din konto giver ikke i sig selv ret til refusion for resten af den periode, du har betalt for, ud over undtagelserne ovenfor. Vi fjerner dine personoplysninger fra vores betalingsudbyderes registre, men fakturaer og transaktionsoplysninger gemmes, så længe skatte- og regnskabslovgivningen kræver det.
Ændringer af priser og disse vilkår
- Ændringer, der ikke tager noget fra dig (for eksempel en rettelse, en præcisering eller en lavere pris): vi opdaterer datoen og tilføjer en post på Ændringer i vores juridiske dokumenter. Vi sender dig ingen e-mail om det.
- En prisstigning, en ændring af faktureringen eller en anden ændring, der tager noget fra dig: vi sender en e-mail til alle med et betalt abonnement mindst 30 dage før deres næste fornyelse på de nye vilkår. E-mailen siger, hvad der ændres og hvornår, og linker til, hvor du kan opsige med ét klik (for en plan købt i en butik: butikkens abonnementsindstillinger). Kun abonnenter får e-mailen. Opsiger du før den fornyelse, kommer ændringen aldrig til at gælde for dig.
- Næste gang du abonnerer, accepterer du de vilkår for betalte planer, der gælder på det tidspunkt.
- Købt via App Store eller Google Play: butikken fortæller dig også om en prisændring og beder dig, hvor dens regler kræver det, om at acceptere den nye pris. Accepterer du ikke, ophører din plan ved udgangen af den periode, du har betalt for, og den nye pris kommer aldrig til at gælde for dig. Købt via App Store: butikken fortæller dig også om en prisændring og beder dig, hvor dens regler kræver det, om at acceptere den nye pris. Accepterer du ikke, ophører din plan ved udgangen af den periode, du har betalt for, og den nye pris kommer aldrig til at gælde for dig. Købt via Google Play: butikken fortæller dig også om en prisændring og beder dig, hvor dens regler kræver det, om at acceptere den nye pris. Accepterer du ikke, ophører din plan ved udgangen af den periode, du har betalt for, og den nye pris kommer aldrig til at gælde for dig.
Kontakt
Spørgsmål om disse vilkår eller dit abonnement: support@lovd.app.
Fuld juridisk tekst (engelsk)
Last updated: 3 November 2026
1. Introduction
These Paid Plan Terms apply when you subscribe to one of lovd's paid plans, wherever you buy it: from lovd directly, through Apple's App Store or through Google Play. These Paid Plan Terms apply when you subscribe to one of lovd's paid plans through Apple's App Store. These Paid Plan Terms apply when you subscribe to one of lovd's paid plans through Google Play. They add to our Terms of Use, which apply to everyone who uses lovd, and use the same words in the same sense. You accept them when you subscribe. How we handle your personal data is explained in our Privacy Policy.
lovd is operated by: Lovd.app (KVK: 99510774) Amerbos 214, 1025 ZS Amsterdam, Netherlands BTW-id: NL005390427B04 Email: support@lovd.app
2. Plans and Prices
Our free Explorer plan includes 500 MB of storage. The paid plans are Curator, with 5 GB of storage, and Archivist, with 50 GB. Each can be paid monthly or yearly.
Before you subscribe, you see the price of the plan you choose, in your currency. Where VAT applies, it is included in that price, and any other tax is shown before you pay. The price you agree to then is the price you pay until it changes as set out in Section 7.
3. Who Takes Your Payment
Who takes your payment depends on where you subscribed:
- From lovd directly: Polar (Polar.sh), our Merchant of Record. Polar sells you the subscription on our behalf, takes the payment, collects and pays the tax, and sends your invoices. Polar's terms for buyers also apply.
- Through the App Store: Apple. Apple's terms for App Store purchases also apply.
- Through Google Play: Google. Google Play's terms also apply.
For a plan bought through the App Store or Google Play, payment, renewal, cancellation and refunds go through your Apple or Google account, and where the store's rules on these give you more than these Terms, the store's rules apply. For a plan bought through the App Store, payment, renewal, cancellation and refunds go through your Apple account, and where the store's rules on these give you more than these Terms, the store's rules apply. For a plan bought through Google Play, payment, renewal, cancellation and refunds go through your Google account, and where the store's rules on these give you more than these Terms, the store's rules apply.
4. Billing, Cancellation and Refunds
- Subscriptions are billed monthly or yearly in advance, depending on the billing period you choose
- Subscriptions renew automatically at the end of each billing period until you cancel
- You may cancel at any time: in your account's Subscription settings for a plan bought from lovd directly, or in your App Store or Google Play subscription settings for a plan bought there. Your plan keeps working until the end of the period you have paid for You may cancel at any time in your App Store subscription settings. Your plan keeps working until the end of the period you have paid for You may cancel at any time in your Google Play subscription settings. Your plan keeps working until the end of the period you have paid for
- If you close your account, see Section 6: a plan bought through the App Store or Google Play has to be cancelled there If you close your account, see Section 6: a plan bought through the App Store has to be cancelled there If you close your account, see Section 6: a plan bought through Google Play has to be cancelled there
- We may change prices with 30 days' notice (see Section 7)
Your Right to Change Your Mind
If you are a consumer in the EU or the UK, you may withdraw from a new paid plan within 14 days of buying it, without giving a reason, and get your money back. For a plan bought from lovd directly, email support@lovd.app. For a plan bought through the App Store or Google Play, ask Apple or Google for the refund, as their rules for this apply. For a plan bought through the App Store, ask Apple for the refund, as Apple's rules for this apply. For a plan bought through Google Play, ask Google for the refund, as Google's rules for this apply.
Refunds
You keep your plan until the end of the period you have paid for, so we do not refund the rest of a billing period when you cancel. There are these exceptions:
- your right to change your mind, above;
- if you were charged by mistake, or a problem on our side kept you from using lovd: tell us and we will put it right;
- if you leave because of a change that takes something away (Section 7 of these Terms, or Sections 3 and 13 of the Terms of Use), or because we stop running lovd: you get back what you paid for the rest of your billing period after you leave;
- if the law of the country where you live lets you end an automatically renewed plan early (in the Netherlands and Germany, for example, a yearly plan that has renewed can be ended at any time with one month's notice): we follow that law, and you get back what you paid for the time after your plan ends.
5. After Cancellation
When your paid subscription ends, whether you cancel it or a renewal payment fails, your account moves to the free Explorer plan. Nothing is removed when this happens.
On the Explorer plan you can continue to view and download all your photos and collections, including content that exceeds the Explorer plan's storage limit. You can upload new content only while your total storage is within that limit. You may resubscribe at any time to restore your paid plan's storage.
If the content in your account exceeds your plan's storage limit for 24 consecutive months, we may remove content until your account is within that limit. We will not do so without first giving you at least 3 months' notice by email and making a complete export of your content available for download. You can prevent any removal by resubscribing, or by deleting content until your account is within the limit, before the date given in the notice.
6. Closing Your Account
How to close your account, and what is removed when, is set out in Section 14 of the Terms of Use.
- A plan bought from lovd directly is cancelled when the deletion takes effect, and no further payments are taken.
- A plan bought through the App Store or Google Play is not cancelled when you close your account. Only you can cancel it, in your App Store or Google Play subscription settings. Cancel it there before you close your account, or the store will keep charging you. A plan bought through the App Store is not cancelled when you close your account. Only you can cancel it, in your App Store subscription settings. Cancel it there before you close your account, or the store will keep charging you. A plan bought through Google Play is not cancelled when you close your account. Only you can cancel it, in your Google Play subscription settings. Cancel it there before you close your account, or the store will keep charging you.
Closing your account does not by itself entitle you to a refund for the rest of the period you have already paid for; this does not affect the exceptions in Section 4. We remove your personal details from our payment providers' records, but invoices and transaction records are kept for as long as tax and accounting law requires.
7. Changes to Prices and These Terms
Changes That Take Nothing Away
When we correct or clarify wording, or make a change that takes nothing away from you (a lower price, for example), we update the date at the top of these Terms and add an entry to Changes to our legal documents. We do not email you about it.
Changes to Prices, Billing, or Anything Else That Takes Something Away
If we raise a price, change how billing works, or change these Terms in another way that takes something away from you, we will email everyone subscribed to a paid plan at least 30 days before their next renewal at the new terms. The email says what changes and when, and links to where you can cancel in one click (for a plan bought through the App Store or Google Play, the store's subscription settings). The email says what changes and when, and links to where you can cancel in one click (for a plan bought through the App Store, the store's subscription settings). The email says what changes and when, and links to where you can cancel in one click (for a plan bought through Google Play, the store's subscription settings). Only subscribers are emailed. If you cancel before that renewal, the change never applies to you. The next time you subscribe, you accept the Paid Plan Terms in force at that time. If we are not sure whether a change takes something away, we treat it as one that does.
Plans Bought in Our Apps
For a plan bought through the App Store or Google Play, the store also tells you about a price change and, where its rules require it, asks you to agree to the new price. For a plan bought through the App Store, the store also tells you about a price change and, where its rules require it, asks you to agree to the new price. For a plan bought through Google Play, the store also tells you about a price change and, where its rules require it, asks you to agree to the new price. If you do not agree, your plan ends at the end of the period you have paid for, and the new price never applies to you.
8. Contact Us
If you have questions about these Terms or your subscription, please contact us at support@lovd.app.
