Términos de los planes de pago
Última actualización: 3 de noviembre de 2026
Resumen
De qué tratan estos términos
Estos términos se aplican cuando te suscribes a un plan de pago de Lovd, dondequiera que lo compres: directamente a Lovd, a través del App Store de Apple o a través de Google Play. Estos términos se aplican cuando te suscribes a un plan de pago de Lovd a través del App Store de Apple. Estos términos se aplican cuando te suscribes a un plan de pago de Lovd a través de Google Play. Complementan nuestros Términos de uso, que se aplican a todas las personas que usan Lovd. Aceptas estos términos al suscribirte.
Planes y pago
- Explorer es gratuito, con 500 MB de almacenamiento. Los planes de pago son Curator, con 5 GB, y Archivist, con 50 GB. Cada uno puede pagarse cada mes o cada año.
- Antes de suscribirte, ves el precio del plan en tu moneda. Cuando se aplica el IVA, está incluido, y cualquier otro impuesto se muestra antes de que pagues.
- Si compras directamente a Lovd, el pago lo recibe Polar, nuestro vendedor de registro (Merchant of Record), y también se aplican las condiciones de Polar para compradores. En el App Store, el pago lo recibe Apple y se aplican sus condiciones; en Google Play, lo recibe Google y se aplican las condiciones de Google Play. En un plan comprado en una tienda, el pago, la renovación, la cancelación y los reembolsos se gestionan a través de tu cuenta de Apple o de Google. En el App Store, el pago lo recibe Apple, y también se aplican sus condiciones. El pago, la renovación, la cancelación y los reembolsos se gestionan a través de tu cuenta de Apple. En Google Play, el pago lo recibe Google, y también se aplican las condiciones de Google Play. El pago, la renovación, la cancelación y los reembolsos se gestionan a través de tu cuenta de Google.
- Los planes se facturan por adelantado, cada mes o cada año, y se renuevan automáticamente al final de cada periodo hasta que canceles.
- Puedes cancelar en cualquier momento: en los ajustes de Suscripción de tu cuenta para un plan comprado a Lovd, o en los ajustes de suscripciones del App Store o de Google Play para un plan comprado allí. Tu plan sigue funcionando hasta el final del periodo que has pagado. Puedes cancelar en cualquier momento en los ajustes de suscripciones del App Store. Tu plan sigue funcionando hasta el final del periodo que has pagado. Puedes cancelar en cualquier momento en los ajustes de suscripciones de Google Play. Tu plan sigue funcionando hasta el final del periodo que has pagado.
Cambiar de opinión y reembolsos
Si eres consumidor en la UE o en el Reino Unido, puedes desistir de un plan de pago nuevo en los 14 días siguientes a su compra, sin dar ningún motivo, y recuperar tu dinero. Escribe a support@lovd.app o, para un plan comprado en una tienda, pídeselo a Apple o a Google. Pídeselo a Apple, ya que se aplican sus normas. Pídeselo a Google, ya que se aplican sus normas. Fuera de eso, no reembolsamos el resto de un periodo cuando cancelas, con estas excepciones: se te cobró por error o un problema por nuestra parte te impidió usar Lovd; te vas por un cambio que te quita algo o porque dejamos de ofrecer Lovd (te devolvemos lo que pagaste por el resto de tu periodo de facturación posterior a tu salida); o la ley de tu país te permite terminar antes un plan que se renueva automáticamente (en los Países Bajos y Alemania, por ejemplo, un plan anual que se ha renovado puede terminarse en cualquier momento con un mes de preaviso). En un plan comprado a través del App Store, solo Apple puede hacer el reembolso: te ayudamos a pedírselo a Apple, o te lo reembolsamos nosotros si Apple no lo hace.
Cancelación y plan gratuito
Cuando termina tu suscripción de pago (porque la cancelas o porque falla un pago de renovación), tu cuenta pasa al plan gratuito Explorer y no se elimina nada. Puedes seguir viendo y descargando todas tus fotos y colecciones, incluido el contenido que supere el límite de almacenamiento del plan gratuito. Solo puedes subir contenido nuevo mientras te mantengas dentro de los 500 MB del plan gratuito. Puedes volver a suscribirte en cualquier momento para recuperar el almacenamiento de tu plan.
Si el contenido de tu cuenta supera el límite de almacenamiento de tu plan durante 24 meses consecutivos, podemos eliminar contenido hasta que tu cuenta vuelva a estar dentro de ese límite. Solo lo hacemos después de avisarte por correo electrónico con al menos 3 meses de antelación y de poner a tu disposición una exportación completa de tu contenido. Puedes evitar cualquier eliminación volviendo a suscribirte, o eliminando contenido hasta quedar dentro del límite, antes de la fecha indicada en el aviso.
Cerrar tu cuenta
Cómo cerrar tu cuenta, y qué se elimina y cuándo, se explica en los Términos de uso. Un plan comprado directamente a Lovd se cancela cuando la eliminación se hace efectiva, y no se cobran más pagos. Un plan comprado a través del App Store o de Google Play no se cancela al cerrar tu cuenta: cancélalo primero en los ajustes de suscripciones del App Store o de Google Play, o la tienda te seguirá cobrando. Un plan comprado a través del App Store no se cancela al cerrar tu cuenta: cancélalo primero en los ajustes de suscripciones del App Store, o la tienda te seguirá cobrando. Un plan comprado a través de Google Play no se cancela al cerrar tu cuenta: cancélalo primero en los ajustes de suscripciones de Google Play, o la tienda te seguirá cobrando. Cerrar tu cuenta no te da derecho por sí solo a un reembolso del resto del periodo que ya has pagado, salvo en las excepciones indicadas arriba. Eliminamos tus datos personales de los registros de nuestros proveedores de pagos, pero las facturas y los registros de transacciones se conservan durante el tiempo que exija la normativa fiscal y contable.
Cambios en los precios y en estos términos
- Un cambio que no te quita nada (por ejemplo, una corrección, una aclaración o una bajada de precio): cambiamos la fecha del principio y añadimos el cambio a Cambios en nuestros documentos legales. No te enviamos ningún correo sobre ello.
- Una subida de precio, un cambio en la facturación u otro cambio que te quita algo: enviamos un correo a todas las personas suscritas a un plan de pago al menos 30 días antes de su próxima renovación con las nuevas condiciones. El correo explica qué cambia y cuándo, y enlaza con el lugar donde puedes cancelar con un clic (en un plan comprado en una tienda, los ajustes de suscripciones de la tienda). Solo reciben este correo las personas suscritas. Si cancelas antes de esa renovación, el cambio nunca se te aplica.
- La próxima vez que te suscribas, aceptas los términos vigentes en ese momento.
- Planes comprados a través del App Store o de Google Play: la tienda también te informa de un cambio de precio y, cuando sus normas lo exigen, te pide que aceptes el nuevo precio. Si no lo aceptas, tu plan termina al final del periodo que has pagado, y el nuevo precio nunca se te aplica. Planes comprados a través del App Store: la tienda también te informa de un cambio de precio y, cuando sus normas lo exigen, te pide que aceptes el nuevo precio. Si no lo aceptas, tu plan termina al final del periodo que has pagado, y el nuevo precio nunca se te aplica. Planes comprados a través de Google Play: la tienda también te informa de un cambio de precio y, cuando sus normas lo exigen, te pide que aceptes el nuevo precio. Si no lo aceptas, tu plan termina al final del periodo que has pagado, y el nuevo precio nunca se te aplica.
Texto legal completo (en inglés)
Last updated: 3 November 2026
1. Introduction
These Paid Plan Terms apply when you subscribe to one of lovd's paid plans, wherever you buy it: from lovd directly, through Apple's App Store or through Google Play. These Paid Plan Terms apply when you subscribe to one of lovd's paid plans through Apple's App Store. These Paid Plan Terms apply when you subscribe to one of lovd's paid plans through Google Play. They add to our Terms of Use, which apply to everyone who uses lovd, and use the same words in the same sense. You accept them when you subscribe. How we handle your personal data is explained in our Privacy Policy.
lovd is operated by: Lovd.app (KVK: 99510774) Amerbos 214, 1025 ZS Amsterdam, Netherlands BTW-id: NL005390427B04 Email: support@lovd.app
2. Plans and Prices
Our free Explorer plan includes 500 MB of storage. The paid plans are Curator, with 5 GB of storage, and Archivist, with 50 GB. Each can be paid monthly or yearly.
Before you subscribe, you see the price of the plan you choose, in your currency. Where VAT applies, it is included in that price, and any other tax is shown before you pay. The price you agree to then is the price you pay until it changes as set out in Section 7.
3. Who Takes Your Payment
Who takes your payment depends on where you subscribed:
- From lovd directly: Polar (Polar.sh), our Merchant of Record. Polar sells you the subscription on our behalf, takes the payment, collects and pays the tax, and sends your invoices. Polar's terms for buyers also apply.
- Through the App Store: Apple. Apple's terms for App Store purchases also apply.
- Through Google Play: Google. Google Play's terms also apply.
For a plan bought through the App Store or Google Play, payment, renewal, cancellation and refunds go through your Apple or Google account, and where the store's rules on these give you more than these Terms, the store's rules apply. For a plan bought through the App Store, payment, renewal, cancellation and refunds go through your Apple account, and where the store's rules on these give you more than these Terms, the store's rules apply. For a plan bought through Google Play, payment, renewal, cancellation and refunds go through your Google account, and where the store's rules on these give you more than these Terms, the store's rules apply.
4. Billing, Cancellation and Refunds
- Subscriptions are billed monthly or yearly in advance, depending on the billing period you choose
- Subscriptions renew automatically at the end of each billing period until you cancel
- You may cancel at any time: in your account's Subscription settings for a plan bought from lovd directly, or in your App Store or Google Play subscription settings for a plan bought there. Your plan keeps working until the end of the period you have paid for You may cancel at any time in your App Store subscription settings. Your plan keeps working until the end of the period you have paid for You may cancel at any time in your Google Play subscription settings. Your plan keeps working until the end of the period you have paid for
- If you close your account, see Section 6: a plan bought through the App Store or Google Play has to be cancelled there If you close your account, see Section 6: a plan bought through the App Store has to be cancelled there If you close your account, see Section 6: a plan bought through Google Play has to be cancelled there
- We may change prices with 30 days' notice (see Section 7)
Your Right to Change Your Mind
If you are a consumer in the EU or the UK, you may withdraw from a new paid plan within 14 days of buying it, without giving a reason, and get your money back. For a plan bought from lovd directly, email support@lovd.app. For a plan bought through the App Store or Google Play, ask Apple or Google for the refund, as their rules for this apply. For a plan bought through the App Store, ask Apple for the refund, as Apple's rules for this apply. For a plan bought through Google Play, ask Google for the refund, as Google's rules for this apply.
Refunds
You keep your plan until the end of the period you have paid for, so we do not refund the rest of a billing period when you cancel. There are these exceptions:
- your right to change your mind, above;
- if you were charged by mistake, or a problem on our side kept you from using lovd: tell us and we will put it right;
- if you leave because of a change that takes something away (Section 7 of these Terms, or Sections 3 and 13 of the Terms of Use), or because we stop running lovd: you get back what you paid for the rest of your billing period after you leave;
- if the law of the country where you live lets you end an automatically renewed plan early (in the Netherlands and Germany, for example, a yearly plan that has renewed can be ended at any time with one month's notice): we follow that law, and you get back what you paid for the time after your plan ends.
5. After Cancellation
When your paid subscription ends, whether you cancel it or a renewal payment fails, your account moves to the free Explorer plan. Nothing is removed when this happens.
On the Explorer plan you can continue to view and download all your photos and collections, including content that exceeds the Explorer plan's storage limit. You can upload new content only while your total storage is within that limit. You may resubscribe at any time to restore your paid plan's storage.
If the content in your account exceeds your plan's storage limit for 24 consecutive months, we may remove content until your account is within that limit. We will not do so without first giving you at least 3 months' notice by email and making a complete export of your content available for download. You can prevent any removal by resubscribing, or by deleting content until your account is within the limit, before the date given in the notice.
6. Closing Your Account
How to close your account, and what is removed when, is set out in Section 14 of the Terms of Use.
- A plan bought from lovd directly is cancelled when the deletion takes effect, and no further payments are taken.
- A plan bought through the App Store or Google Play is not cancelled when you close your account. Only you can cancel it, in your App Store or Google Play subscription settings. Cancel it there before you close your account, or the store will keep charging you. A plan bought through the App Store is not cancelled when you close your account. Only you can cancel it, in your App Store subscription settings. Cancel it there before you close your account, or the store will keep charging you. A plan bought through Google Play is not cancelled when you close your account. Only you can cancel it, in your Google Play subscription settings. Cancel it there before you close your account, or the store will keep charging you.
Closing your account does not by itself entitle you to a refund for the rest of the period you have already paid for; this does not affect the exceptions in Section 4. We remove your personal details from our payment providers' records, but invoices and transaction records are kept for as long as tax and accounting law requires.
7. Changes to Prices and These Terms
Changes That Take Nothing Away
When we correct or clarify wording, or make a change that takes nothing away from you (a lower price, for example), we update the date at the top of these Terms and add an entry to Changes to our legal documents. We do not email you about it.
Changes to Prices, Billing, or Anything Else That Takes Something Away
If we raise a price, change how billing works, or change these Terms in another way that takes something away from you, we will email everyone subscribed to a paid plan at least 30 days before their next renewal at the new terms. The email says what changes and when, and links to where you can cancel in one click (for a plan bought through the App Store or Google Play, the store's subscription settings). The email says what changes and when, and links to where you can cancel in one click (for a plan bought through the App Store, the store's subscription settings). The email says what changes and when, and links to where you can cancel in one click (for a plan bought through Google Play, the store's subscription settings). Only subscribers are emailed. If you cancel before that renewal, the change never applies to you. The next time you subscribe, you accept the Paid Plan Terms in force at that time. If we are not sure whether a change takes something away, we treat it as one that does.
Plans Bought in Our Apps
For a plan bought through the App Store or Google Play, the store also tells you about a price change and, where its rules require it, asks you to agree to the new price. For a plan bought through the App Store, the store also tells you about a price change and, where its rules require it, asks you to agree to the new price. For a plan bought through Google Play, the store also tells you about a price change and, where its rules require it, asks you to agree to the new price. If you do not agree, your plan ends at the end of the period you have paid for, and the new price never applies to you.
8. Contact Us
If you have questions about these Terms or your subscription, please contact us at support@lovd.app.
