Paid Plan Terms

Last updated: 3 November 2026

1. Introduction

These Paid Plan Terms apply when you subscribe to one of lovd's paid plans, wherever you buy it: from lovd directly, through Apple's App Store or through Google Play. These Paid Plan Terms apply when you subscribe to one of lovd's paid plans through Apple's App Store. These Paid Plan Terms apply when you subscribe to one of lovd's paid plans through Google Play. They add to our Terms of Use, which apply to everyone who uses lovd, and use the same words in the same sense. You accept them when you subscribe. How we handle your personal data is explained in our Privacy Policy.

lovd is operated by: Lovd.app (KVK: 99510774) Amerbos 214, 1025 ZS Amsterdam, Netherlands BTW-id: NL005390427B04 Email: support@lovd.app

2. Plans and Prices

Our free Explorer plan includes 500 MB of storage. The paid plans are Curator, with 5 GB of storage, and Archivist, with 50 GB. Each can be paid monthly or yearly.

Before you subscribe, you see the price of the plan you choose, in your currency. Where VAT applies, it is included in that price, and any other tax is shown before you pay. The price you agree to then is the price you pay until it changes as set out in Section 7.

3. Who Takes Your Payment

Who takes your payment depends on where you subscribed:

• From lovd directly: Polar (Polar.sh), our Merchant of Record. Polar sells you the subscription on our behalf, takes the payment, collects and pays the tax, and sends your invoices. Polar's terms for buyers also apply.
• Through the App Store: Apple. Apple's terms for App Store purchases also apply.
• Through Google Play: Google. Google Play's terms also apply.

For a plan bought through the App Store or Google Play, payment, renewal, cancellation and refunds go through your Apple or Google account, and where the store's rules on these give you more than these Terms, the store's rules apply. For a plan bought through the App Store, payment, renewal, cancellation and refunds go through your Apple account, and where the store's rules on these give you more than these Terms, the store's rules apply. For a plan bought through Google Play, payment, renewal, cancellation and refunds go through your Google account, and where the store's rules on these give you more than these Terms, the store's rules apply.

4. Billing, Cancellation and Refunds

• Subscriptions are billed monthly or yearly in advance, depending on the billing period you choose
• Subscriptions renew automatically at the end of each billing period until you cancel
• You may cancel at any time: in your account's Subscription settings for a plan bought from lovd directly, or in your App Store or Google Play subscription settings for a plan bought there. Your plan keeps working until the end of the period you have paid for You may cancel at any time in your App Store subscription settings. Your plan keeps working until the end of the period you have paid for You may cancel at any time in your Google Play subscription settings. Your plan keeps working until the end of the period you have paid for
• If you close your account, see Section 6: a plan bought through the App Store or Google Play has to be cancelled there If you close your account, see Section 6: a plan bought through the App Store has to be cancelled there If you close your account, see Section 6: a plan bought through Google Play has to be cancelled there
• We may change prices with 30 days' notice (see Section 7)

Your Right to Change Your Mind

If you are a consumer in the EU or the UK, you may withdraw from a new paid plan within 14 days of buying it, without giving a reason, and get your money back. For a plan bought from lovd directly, email support@lovd.app. For a plan bought through the App Store or Google Play, ask Apple or Google for the refund, as their rules for this apply. For a plan bought through the App Store, ask Apple for the refund, as Apple's rules for this apply. For a plan bought through Google Play, ask Google for the refund, as Google's rules for this apply.

Refunds

You keep your plan until the end of the period you have paid for, so we do not refund the rest of a billing period when you cancel. There are these exceptions:

• your right to change your mind, above;
• if you were charged by mistake, or a problem on our side kept you from using lovd: tell us and we will put it right;
• if you leave because of a change that takes something away (Section 7 of these Terms, or Sections 3 and 13 of the Terms of Use), or because we stop running lovd: you get back what you paid for the rest of your billing period after you leave;
• if the law of the country where you live lets you end an automatically renewed plan early (in the Netherlands and Germany, for example, a yearly plan that has renewed can be ended at any time with one month's notice): we follow that law, and you get back what you paid for the time after your plan ends.

5. After Cancellation

When your paid subscription ends, whether you cancel it or a renewal payment fails, your account moves to the free Explorer plan. Nothing is removed when this happens.

On the Explorer plan you can continue to view and download all your photos and collections, including content that exceeds the Explorer plan's storage limit. You can upload new content only while your total storage is within that limit. You may resubscribe at any time to restore your paid plan's storage.

If the content in your account exceeds your plan's storage limit for 24 consecutive months, we may remove content until your account is within that limit. We will not do so without first giving you at least 3 months' notice by email and making a complete export of your content available for download. You can prevent any removal by resubscribing, or by deleting content until your account is within the limit, before the date given in the notice.

6. Closing Your Account

How to close your account, and what is removed when, is set out in Section 14 of the Terms of Use.

• A plan bought from lovd directly is cancelled when the deletion takes effect, and no further payments are taken.
• A plan bought through the App Store or Google Play is not cancelled when you close your account. Only you can cancel it, in your App Store or Google Play subscription settings. Cancel it there before you close your account, or the store will keep charging you. A plan bought through the App Store is not cancelled when you close your account. Only you can cancel it, in your App Store subscription settings. Cancel it there before you close your account, or the store will keep charging you. A plan bought through Google Play is not cancelled when you close your account. Only you can cancel it, in your Google Play subscription settings. Cancel it there before you close your account, or the store will keep charging you.

Closing your account does not by itself entitle you to a refund for the rest of the period you have already paid for; this does not affect the exceptions in Section 4. We remove your personal details from our payment providers' records, but invoices and transaction records are kept for as long as tax and accounting law requires.

7. Changes to Prices and These Terms

Changes That Take Nothing Away

When we correct or clarify wording, or make a change that takes nothing away from you (a lower price, for example), we update the date at the top of these Terms and add an entry to Changes to our legal documents. We do not email you about it.

Changes to Prices, Billing, or Anything Else That Takes Something Away

If we raise a price, change how billing works, or change these Terms in another way that takes something away from you, we will email everyone subscribed to a paid plan at least 30 days before their next renewal at the new terms. The email says what changes and when, and links to where you can cancel in one click (for a plan bought through the App Store or Google Play, the store's subscription settings). The email says what changes and when, and links to where you can cancel in one click (for a plan bought through the App Store, the store's subscription settings). The email says what changes and when, and links to where you can cancel in one click (for a plan bought through Google Play, the store's subscription settings). Only subscribers are emailed. If you cancel before that renewal, the change never applies to you. The next time you subscribe, you accept the Paid Plan Terms in force at that time. If we are not sure whether a change takes something away, we treat it as one that does.

Plans Bought in Our Apps

For a plan bought through the App Store or Google Play, the store also tells you about a price change and, where its rules require it, asks you to agree to the new price. For a plan bought through the App Store, the store also tells you about a price change and, where its rules require it, asks you to agree to the new price. For a plan bought through Google Play, the store also tells you about a price change and, where its rules require it, asks you to agree to the new price. If you do not agree, your plan ends at the end of the period you have paid for, and the new price never applies to you.

8. Contact Us

If you have questions about these Terms or your subscription, please contact us at support@lovd.app.