付费方案条款
最后更新：2026年11月3日
摘要
关于本条款
本条款适用于您订阅 lovd 的付费方案的情况，无论您在哪里购买：直接从 lovd 购买、通过 Apple 的 App Store 购买，或通过 Google Play 购买。 本条款适用于您通过 Apple 的 App Store 订阅 lovd 的付费方案的情况。 本条款适用于您通过 Google Play 订阅 lovd 的付费方案的情况。它是对适用于所有人的使用条款的补充，您在订阅时接受。我们如何处理您的个人数据，见隐私政策。
方案与价格
- Explorer 免费，提供 500 MB 存储。付费方案为 Curator（5 GB）和 Archivist（50 GB），均可按月或按年付费。
- 订阅前，您会以您的货币看到所选方案的价格。在适用增值税的地区，价格已含增值税；其他任何税费会在您付款前显示。
谁收取您的付款
- 直接从 lovd 购买： 由我们的登记商户（Merchant of Record）Polar 代表我们销售订阅，Polar 的买家条款也同样适用。
- 通过 App Store 购买： 由 Apple 收取，Apple 的 App Store 购买条款也同样适用。
- 通过 Google Play 购买： 由 Google 收取，Google Play 的条款也同样适用。
- 对于通过 App Store 或 Google Play 购买的方案，付款、续订、取消和退款都通过您的 Apple 或 Google 账户办理。 对于通过 App Store 购买的方案，付款、续订、取消和退款都通过您的 Apple 账户办理。 对于通过 Google Play 购买的方案，付款、续订、取消和退款都通过您的 Google 账户办理。
计费、取消与退款
- 订阅按月或按年预先收费，并会自动续订，直到您取消为止。
- 您可以随时取消：直接从 lovd 购买的方案，在账户的订阅设置中取消；在 App Store 或 Google Play 购买的方案，在相应商店的订阅设置中取消。您的方案会持续可用，直到您已付费的期限结束。 您可以随时在 App Store 的订阅设置中取消。您的方案会持续可用，直到您已付费的期限结束。 您可以随时在 Google Play 的订阅设置中取消。您的方案会持续可用，直到您已付费的期限结束。
- 如果您是欧盟或英国的消费者，您可以在购买新付费方案后 14 天内无理由撤销，并获得退款。请发送邮件至 support@lovd.app；如果您是在 App Store 或 Google Play 购买的，请向 Apple 或 Google 申请退款。 如果您是欧盟或英国的消费者，您可以在购买新付费方案后 14 天内无理由撤销，并获得退款。请向 Apple 申请退款，相关事宜适用 Apple 的规则。 如果您是欧盟或英国的消费者，您可以在购买新付费方案后 14 天内无理由撤销，并获得退款。请向 Google 申请退款，相关事宜适用 Google 的规则。
- 您取消时，我们不退还计费周期的剩余部分，但以下情况除外：14 天内的撤销权；被误扣款，或我们这边的问题导致您无法使用 lovd；因会让您失去某些东西的变更或因我们停止运营 lovd 而离开；以及您所居住国家的法律允许您提前终止自动续订的方案（例如在荷兰和德国，已续订的年度方案可随时提前一个月通知终止）。在这些情况下，您离开或方案终止之后计费周期剩余部分的费用会退还给您。
- 对于通过 App Store 购买的方案，只有 Apple 能够退款。如果符合上述某一例外情况，我们会帮您向 Apple 申请退款；如果 Apple 不退，我们会自行退款给您。
取消订阅与免费方案
付费订阅结束后（无论是您主动取消，还是续订付款失败），您的账户会转为免费的 Explorer 方案，不会移除任何内容。您仍可以查看和下载所有内容，包括超出免费方案存储上限的内容。只有在总用量不超过免费方案的 500 MB 时，您才能上传新内容。您可以随时重新订阅，以恢复所选方案的存储空间。
如果您账户中的内容连续 24 个月超出方案的存储上限，我们可能会移除内容，直到账户回到上限以内。但我们只会在提前至少 3 个月通过邮件通知您、并提供您全部内容的完整导出之后才这样做。在通知中注明的日期之前重新订阅，或删除内容使账户回到上限以内，即可避免任何移除。
关闭账户
如何关闭账户以及什么内容会在何时被移除，见使用条款。
- 直接从 lovd 购买的方案会在删除生效时取消，并且不再扣款。
- 通过 App Store 或 Google Play 购买的方案不会因您关闭账户而取消。 只有您本人可以在 App Store 或 Google Play 的订阅设置中取消。请在关闭账户前先在那里取消，否则商店会继续向您收费。 通过 App Store 购买的方案不会因您关闭账户而取消。 只有您本人可以在 App Store 的订阅设置中取消。请在关闭账户前先在那里取消，否则商店会继续向您收费。 通过 Google Play 购买的方案不会因您关闭账户而取消。 只有您本人可以在 Google Play 的订阅设置中取消。请在关闭账户前先在那里取消，否则商店会继续向您收费。
关闭账户本身并不让您有权获得已付费期限剩余部分的退款；这不影响上文所列的例外情况。我们会从各支付服务提供方的记录中移除您的个人信息，但发票和交易记录会按税务和会计法律要求的期限保留。
价格与本条款的变更
- 不会让您失去任何东西的变更（例如降价，或更正、澄清措辞）：我们会更新本条款的日期，并在法律文件变更记录中添加一条。我们不会为此发邮件。
- 涨价、计费方式的变更，或其他会让您失去某些东西的变更：我们会在按新条件进行下一次续订前至少 30 天，向所有付费方案订阅者发送邮件。邮件会说明改了什么、何时生效，并附上一键取消订阅的链接（对于通过 App Store 或 Google Play 购买的方案，即商店的订阅设置）。只有订阅者会收到邮件。如果您在那次续订前取消，这项变更就永远不会适用于您。 涨价、计费方式的变更，或其他会让您失去某些东西的变更：我们会在按新条件进行下一次续订前至少 30 天，向所有付费方案订阅者发送邮件。邮件会说明改了什么、何时生效，并附上一键取消订阅的链接（对于通过 App Store 购买的方案，即商店的订阅设置）。只有订阅者会收到邮件。如果您在那次续订前取消，这项变更就永远不会适用于您。 涨价、计费方式的变更，或其他会让您失去某些东西的变更：我们会在按新条件进行下一次续订前至少 30 天，向所有付费方案订阅者发送邮件。邮件会说明改了什么、何时生效，并附上一键取消订阅的链接（对于通过 Google Play 购买的方案，即商店的订阅设置）。只有订阅者会收到邮件。如果您在那次续订前取消，这项变更就永远不会适用于您。
- 您下次订阅时，接受届时有效的付费方案条款。
- 对于通过 App Store 或 Google Play 购买的方案，商店也会通知您价格变更，并在其规则要求时请您同意新价格。如果您不同意，您的方案会在已付费期限结束时终止，新价格永远不会适用于您。 对于通过 App Store 购买的方案，商店也会通知您价格变更，并在其规则要求时请您同意新价格。如果您不同意，您的方案会在已付费期限结束时终止，新价格永远不会适用于您。 对于通过 Google Play 购买的方案，商店也会通知您价格变更，并在其规则要求时请您同意新价格。如果您不同意，您的方案会在已付费期限结束时终止，新价格永远不会适用于您。
完整法律文本（英文）
Last updated: 3 November 2026
1. Introduction
These Paid Plan Terms apply when you subscribe to one of lovd's paid plans, wherever you buy it: from lovd directly, through Apple's App Store or through Google Play. These Paid Plan Terms apply when you subscribe to one of lovd's paid plans through Apple's App Store. These Paid Plan Terms apply when you subscribe to one of lovd's paid plans through Google Play. They add to our Terms of Use, which apply to everyone who uses lovd, and use the same words in the same sense. You accept them when you subscribe. How we handle your personal data is explained in our Privacy Policy.
lovd is operated by: Lovd.app (KVK: 99510774) Amerbos 214, 1025 ZS Amsterdam, Netherlands BTW-id: NL005390427B04 Email: support@lovd.app
2. Plans and Prices
Our free Explorer plan includes 500 MB of storage. The paid plans are Curator, with 5 GB of storage, and Archivist, with 50 GB. Each can be paid monthly or yearly.
Before you subscribe, you see the price of the plan you choose, in your currency. Where VAT applies, it is included in that price, and any other tax is shown before you pay. The price you agree to then is the price you pay until it changes as set out in Section 7.
3. Who Takes Your Payment
Who takes your payment depends on where you subscribed:
- From lovd directly: Polar (Polar.sh), our Merchant of Record. Polar sells you the subscription on our behalf, takes the payment, collects and pays the tax, and sends your invoices. Polar's terms for buyers also apply.
- Through the App Store: Apple. Apple's terms for App Store purchases also apply.
- Through Google Play: Google. Google Play's terms also apply.
For a plan bought through the App Store or Google Play, payment, renewal, cancellation and refunds go through your Apple or Google account, and where the store's rules on these give you more than these Terms, the store's rules apply. For a plan bought through the App Store, payment, renewal, cancellation and refunds go through your Apple account, and where the store's rules on these give you more than these Terms, the store's rules apply. For a plan bought through Google Play, payment, renewal, cancellation and refunds go through your Google account, and where the store's rules on these give you more than these Terms, the store's rules apply.
4. Billing, Cancellation and Refunds
- Subscriptions are billed monthly or yearly in advance, depending on the billing period you choose
- Subscriptions renew automatically at the end of each billing period until you cancel
- You may cancel at any time: in your account's Subscription settings for a plan bought from lovd directly, or in your App Store or Google Play subscription settings for a plan bought there. Your plan keeps working until the end of the period you have paid for You may cancel at any time in your App Store subscription settings. Your plan keeps working until the end of the period you have paid for You may cancel at any time in your Google Play subscription settings. Your plan keeps working until the end of the period you have paid for
- If you close your account, see Section 6: a plan bought through the App Store or Google Play has to be cancelled there If you close your account, see Section 6: a plan bought through the App Store has to be cancelled there If you close your account, see Section 6: a plan bought through Google Play has to be cancelled there
- We may change prices with 30 days' notice (see Section 7)
Your Right to Change Your Mind
If you are a consumer in the EU or the UK, you may withdraw from a new paid plan within 14 days of buying it, without giving a reason, and get your money back. For a plan bought from lovd directly, email support@lovd.app. For a plan bought through the App Store or Google Play, ask Apple or Google for the refund, as their rules for this apply. For a plan bought through the App Store, ask Apple for the refund, as Apple's rules for this apply. For a plan bought through Google Play, ask Google for the refund, as Google's rules for this apply.
Refunds
You keep your plan until the end of the period you have paid for, so we do not refund the rest of a billing period when you cancel. There are these exceptions:
- your right to change your mind, above;
- if you were charged by mistake, or a problem on our side kept you from using lovd: tell us and we will put it right;
- if you leave because of a change that takes something away (Section 7 of these Terms, or Sections 3 and 13 of the Terms of Use), or because we stop running lovd: you get back what you paid for the rest of your billing period after you leave;
- if the law of the country where you live lets you end an automatically renewed plan early (in the Netherlands and Germany, for example, a yearly plan that has renewed can be ended at any time with one month's notice): we follow that law, and you get back what you paid for the time after your plan ends.
5. After Cancellation
When your paid subscription ends, whether you cancel it or a renewal payment fails, your account moves to the free Explorer plan. Nothing is removed when this happens.
On the Explorer plan you can continue to view and download all your photos and collections, including content that exceeds the Explorer plan's storage limit. You can upload new content only while your total storage is within that limit. You may resubscribe at any time to restore your paid plan's storage.
If the content in your account exceeds your plan's storage limit for 24 consecutive months, we may remove content until your account is within that limit. We will not do so without first giving you at least 3 months' notice by email and making a complete export of your content available for download. You can prevent any removal by resubscribing, or by deleting content until your account is within the limit, before the date given in the notice.
6. Closing Your Account
How to close your account, and what is removed when, is set out in Section 14 of the Terms of Use.
- A plan bought from lovd directly is cancelled when the deletion takes effect, and no further payments are taken.
- A plan bought through the App Store or Google Play is not cancelled when you close your account. Only you can cancel it, in your App Store or Google Play subscription settings. Cancel it there before you close your account, or the store will keep charging you. A plan bought through the App Store is not cancelled when you close your account. Only you can cancel it, in your App Store subscription settings. Cancel it there before you close your account, or the store will keep charging you. A plan bought through Google Play is not cancelled when you close your account. Only you can cancel it, in your Google Play subscription settings. Cancel it there before you close your account, or the store will keep charging you.
Closing your account does not by itself entitle you to a refund for the rest of the period you have already paid for; this does not affect the exceptions in Section 4. We remove your personal details from our payment providers' records, but invoices and transaction records are kept for as long as tax and accounting law requires.
7. Changes to Prices and These Terms
Changes That Take Nothing Away
When we correct or clarify wording, or make a change that takes nothing away from you (a lower price, for example), we update the date at the top of these Terms and add an entry to Changes to our legal documents. We do not email you about it.
Changes to Prices, Billing, or Anything Else That Takes Something Away
If we raise a price, change how billing works, or change these Terms in another way that takes something away from you, we will email everyone subscribed to a paid plan at least 30 days before their next renewal at the new terms. The email says what changes and when, and links to where you can cancel in one click (for a plan bought through the App Store or Google Play, the store's subscription settings). The email says what changes and when, and links to where you can cancel in one click (for a plan bought through the App Store, the store's subscription settings). The email says what changes and when, and links to where you can cancel in one click (for a plan bought through Google Play, the store's subscription settings). Only subscribers are emailed. If you cancel before that renewal, the change never applies to you. The next time you subscribe, you accept the Paid Plan Terms in force at that time. If we are not sure whether a change takes something away, we treat it as one that does.
Plans Bought in Our Apps
For a plan bought through the App Store or Google Play, the store also tells you about a price change and, where its rules require it, asks you to agree to the new price. For a plan bought through the App Store, the store also tells you about a price change and, where its rules require it, asks you to agree to the new price. For a plan bought through Google Play, the store also tells you about a price change and, where its rules require it, asks you to agree to the new price. If you do not agree, your plan ends at the end of the period you have paid for, and the new price never applies to you.
8. Contact Us
If you have questions about these Terms or your subscription, please contact us at support@lovd.app.
