Changes to our legal documents

Every change to our Terms of Use, Paid Plan Terms and Privacy Policy is listed here, newest first, under the date it was published. A change that takes nothing away from you only gets an entry here. How we tell you about other changes is set out in Section 13 of the Terms of Use and Section 7 of the Paid Plan Terms.

3 November 2026

The Privacy Policy now covers masked session recordings. This is a new use of your data, so we tell you in the app before any recording starts (Section 11 of the Privacy Policy), and recordings are only made with your analytics consent.

• In Section 2 of the Privacy Policy, a new point says that, if you agree to analytics, we may record how you use lovd (clicks, scrolling and which screens you open) to find and fix problems and improve the app. The recordings are masked: your photos, captions, comments, names and anything you type are hidden from them. They are processed for us by PostHog in the EU, never sold or used for ads, and kept for 30 days (a new row in the table in Section 6). Switching analytics off stops them.
• Section 3 lists the legal basis as "Product analytics, including masked session recordings", which rests on your consent, as analytics already did.
• In Section 4, the PostHog row now says the data is processed in the EU and includes masked session recordings.
• Section 8 now says where your analytics answer is kept: in that browser if you are not logged in, and on your account, for every device, if you are.

A heading in the Paid Plan Terms is worded more generally. Nothing in what the terms say has changed.

• In Section 7 of the Paid Plan Terms, the heading of the part about plans bought through an app store now reads "Plans Bought in Our Apps".

31 October 2026

The Terms of Service are now two documents, written in plainer words. We believe nothing in them takes anything away from you, so there is nothing to accept. The one thing that works differently is how we tell you about a change: see the third point.

• The Terms of Use apply to everyone who uses lovd. They are the Terms of Service under a new name, at the same address.
• The new Paid Plan Terms hold what was Section 4 of the Terms of Service (pricing, payment, billing and cancellation, and what happens after cancellation), and the lines on subscriptions and refunds when you close your account. They now also cover plans bought through the App Store and Google Play. They now also cover plans bought through the App Store. They now also cover plans bought through Google Play. They say plainly that you can change your mind within 14 days of buying a plan, and list when you get money back. You accept them when you subscribe.
• Section 13 of the Terms of Use, "Changes to These Terms", now says how we tell you about each kind of change. A change that takes something away is shown in the app at least 30 days before it applies, instead of by email, and you accept it with one tap; if you do not, it applies from the date in the notice, and you can leave at any time. The line saying that using lovd after a change counts as accepting it is gone.
• We rewrote the parts of the Terms of Use that were one-sided or unclear: how lovd may change and what happens if we ever stop running it (Section 3), what content is not allowed (Section 5: the ban on nudity is now a ban on sexual content, so ordinary family photos such as a baby in the bath are fine, and anything that sexualises a child stays banned without exception), how we moderate content and how long you have to appeal (6 months instead of 14 days, Section 6), what we promise and what we are responsible for (Sections 10 and 11), claims caused by a breach (Section 12), when we may close an account (Section 14: we no longer reserve the right to close an account for being inactive), which law and courts apply (Section 15), and that the Privacy Policy is not part of the agreement (Section 17).
• The Privacy Policy is information, not something you accept: Section 11 no longer says that using lovd after a change means you accept it, and says how we tell you about a change to how we use your data. It now also lists RevenueCat, Mapbox and Google Firebase Cloud Messaging, which we already used but had not listed. It also says what we receive when you buy a plan through the App Store or Google Play. It also says what we receive when you buy a plan through the App Store. It also says what we receive when you buy a plan through Google Play. Its references to the Terms of Service now point to the Terms of Use and the Paid Plan Terms.