Export or delete your data
You have the right to a copy of your data and the right to have it deleted (GDPR and similar laws call these "data portability" and the "right to be forgotten"). You can do both yourself, from Account settings → Data and deletion.
Export your data
Open Data settings
Go to Account settings → Data and deletion (/account/data).
Request the export
Select Request export in the Request data export row. Lovd packages your export while you wait (large accounts can take a few minutes) and emails you when it's ready.
Download the ZIP
When the export is ready, select Download.
What's in the ZIP
| Folder | What's inside |
|---|---|
data/ | Your records as JSON: profile.json, collections.json, posts.json (events, albums, notes), assets.json (photo details, including any camera and GPS data from the original file), people.json (Lovd Ones), relationships.json, invitations.json, subscription.json, store_subscriptions.json (plans bought in Lovd's phone apps), blocks.json (people you blocked), reports.json (posts, photos, comments and people you reported), activity_summary.json, and complete_export.json (everything in one file). |
assets/ | Your photos in their original format (JPEG, PNG, HEIC and so on), plus a manifest.json listing every file. |
profile/ | Your profile picture and the profile pictures of your Lovd Ones. |
Delete your account
Deleting your account removes your photos, profile and account data. If you only want to get rid of a few photos or a collection, delete those directly instead; that happens straight away.
Open Data settings
Go to Account settings → Data and deletion and scroll to Delete account.
Schedule deletion
Select Schedule account deletion, type DELETE to confirm, then select Schedule deletion.
Here's what happens next:
- A 7-day grace period starts. Nothing is removed yet, and you can cancel any time from your . We email you straight away, in case it wasn't you.
- After 7 days, your photos, profile and account are permanently deleted. A plan bought from Lovd directly is cancelled at that moment. A plan bought through the App Store or Google Play is not: cancel it in the store first, or the store keeps charging you. A plan bought through the App Store is not cancelled: cancel it in the store first, or the store keeps charging you. A plan bought through Google Play is not cancelled: cancel it in the store first, or the store keeps charging you. There's no refund for the time already paid for. You can no longer log in.
- You're removed from every collection you belonged to, and collections you owned are deleted. Photos you added to other people's collections are deleted too.
- Your comments are deleted. Where someone replied to one, its place in the thread says "Comment deleted", without your name or your words, and the replies stay under it. Members you listed among the people of someone else's collection stay listed, and members you tagged in their photos stay tagged.
- Backup and CDN copies are purged within 90 days (see section 6 of the Privacy Policy).
Deleting your account vs cancelling your plan
These are separate. If you only want to stop paying and keep your account, see Cancelling your subscriptionCancelling your subscription, which also explains what happens to your photos after cancelling.
What we may keep
For legal reasons, a few records outlive your account:
- Payment records, kept for tax purposes. Polar, our payment processor, and the app stores keep their own records under their own policies. Apple keeps its own records of App Store purchases under its own policy. Google keeps its own records of Google Play purchases under its own policy.
- Records of illegal-content reports, and any data tied to ongoing legal proceedings.
- Anonymised, aggregated analytics that can't identify you.
Prefer email?
For an export or a deletion, you can also email privacy@lovd.app with your account email and what you'd like done. We reply within 30 days, as GDPR requires.
For anything else, contact support@lovd.app.
